ACCMU - Administering Cisco Unified Communications Manager and Cisco Unity v6.0 or v5.1 Training Class

Course ID: 20113

ACCMU - Administering Cisco Unified Communications Manager and Cisco Unity v6.0 or v5.1 Training Seminar

Now running both CUCM 6.0 and 5.1 in all labs!

Exclusively at Global Knowledge, you choose the version of Cisco Unified
Communications Manager (CUCM) you wish to deploy in your lab environment. You'll
receive both CUCM 6.0 and 5.1 enhanced lab guides, and at the beginning of
class, you choose the version of CUCM you want to deploy for the week. During
class, you will have the opportunity to browse at other pods deploying the
alternate CUCM version. Whether you need training on CUCM 6.0 or 5.1, we have
your solution.

In this five-day course, learn to add, move, change, and troubleshoot IP
telephony devices. Learn to support IP phone users and identify network and
server impact when administering changes. Configure the latest versions of CUCM
on a Linux appliance with Cisco 7960 & 7961 IP Phones, IP Communicator, and
Catalyst?? switches with in-line power. During the first three days of this
class, you'll cover CUCM basic administration (CMBA). In the last two days,
you'll cover Cisco Unified Unity basic administration (UCSA) in the last two
days. CUCM provides voice and video call routing, while Cisco Unified Unity
provides a voice mail and unified messaging solution that allows users to
integrate voice mail, e-mail, and fax messages into a single inbox. During this
course, you will configure a CUCM server and perform a digital integration to a
Cisco Unified Unity server. Learn to add and delete Unity subscribers, build
voice mail system features, and program and deploy automated attendant call
handlers.

Why Take ACCMU 6.0 or v5.1 from Global Knowledge?

In our unique, real-world ACCMU lab, learn to build and test a sophisticated
IP telephony network that you can use as a template for a real deployment. We
have set ourselves apart from other Cisco training providers by enhancing our
ACCMU hands-on labs to include a real dial plan and Class of Service for calling
out to the PSTN and branch offices. The Unity component al


	Agenda
	CMBA+ (3 days) 1. Cisco Unified Communications Manager (CUCM) Release 5.0 Basic Administration Objectives Prerequisites Information Sources 2. Introducing CUCM Release 5.0 Cisco Unified Communications Solution CUCM Functions CUCM 5.0 as an Appliance Database Operation Cluster Communication" CUCM Operating System, Database, and Supporting Applications CUCM Server 3. Evaluating CUCM 5.0 Deployment Options Call-Processing Deployment Models Single-Site Deployment Multisite WAN with Centralized and Distributed Call Processing Clustering over the IP WAN CUCM 5.0 Database Redundancy 4. Administering the Cisco IP Telephony Platform Cisco IP Telephony Platform Administration Overview Checking Platform Status" Viewing and Updating Platform Settings Switching Versions and Restarting the Server Managing Security Certificates and IPsec Upgrading Software or Adding Options Checking Network Connectivity and Setting Up Remote Support Using the CLI 5. Performing General Administration CUCM Administration Overview CUCM 5.0 Applications Multilevel Administration Overview Roles and User Groups Creating a New Role and User Group 6. Configuring CUCM 5.0 Basic Settings Basic Settings Configuration Overview DNS vs. IP Addresses Service Activation Service Parameters Enterprise Parameters 7. Implementing Disaster Recovery Disaster Recovery System Overview Performing a Backup Performing a Restore Executing CLI Commands 8. Evaluating Cisco IP Telephony Endpoints Cisco IP Phone Overview SCCP Phones SIP Endpoints SIP and SCCP Phone Configuration Comparison Video Endpoints Cisco IP Phone Codec Support 9. Configuring CUCM to Support IP Phones Device Pools CallManager Groups Date/Time Groups Phone Templates Phone and Line Configuration" Auto-Registration 10. Configuring SIP Endpoints CUCM 5.0 SIP Phones CUCM 5.0 SIP Line-Side Support SIP Call Flow and Digit Collection Configuring Cisco SIP Phones Converting SCCP Phones to SIP Adding Third-Party SIP Phones Adding SIP Dial Rules 11. Managing Endpoints Using the Bulk Administration Tool BAT Features Phone Templates Inserting and Updating Phones 12. Configuring Basic Dial Plan Elements External Call Routing Route Groups Route Lists Route Patterns Digit Analysis Call Routing Summary 13. Configuring CUCM Trunks CUCM Trunks Configuring Non-Gatekeeper-Controlled Intercluster Trunks Configuring Gatekeeper-Controlled Intercluster Trunks Configuring H.225 Trunks Configuring Q.SIG for Trunks Configuring SIP Trunks Verifying Trunk Configurations 14. Implementing Class of Control Partitions and Calling Search Spaces Time-of-Day Routing 15. Multisite Deployment 16. Configuring Media Resources Conference Bridges Music On Hold Servers Transcoders Annunciator 17. Configuring User Features - Part 1 Speed Dial Enhanced Features Softkey Templates Call Pickup Barge 18. Configuring User Features - Part 2 Extension Mobility Client Matter and Forced Authorization Codes Call Display Restrictions UCSA (2 days) 19. Understanding Cisco Unity What Unity Is Outside Caller Call Flow Subscriber Call Flow 20. Unified Communications Integrations Information Exchanged Between Phone System and Unity Types of Integrations Supported PBX Integrations 21. Understanding Cisco Unity Standard Features Flex LM Software Security System Broadcast Messages 22. Understanding Cisco Unity Standard User Features Automated Attendant Live Reply Cisco Personal Communications Assistant Secure Private Messaging 23. Describing Optional Cisco Unity Features Unified Messaging Cisco Personal Assistant Inbox Text-to-Speech 24. Understanding Cisco Unity Express What Unity Express Is Outside Caller Call Flow Subscriber Call Flow Standard Features Optional Features 25. Using Cisco Unity How the System Handles Calls Outside Callers and Subscribers Using View Mail for Outlook 26. Using the Cisco Unity Administrator Navigation Bar On-Screen Help Media Master Recording Tool 27. Setting Up Cisco Unity System Setup Schedules Ports Opening Greeting 28. Understanding Cisco Unity Global Subscribers Unity Global Settings Distribution Lists" Subscriber Templates Setting the Account Policy Class of Service 29. Understanding Cisco Unity Subscriber Accounts and Settings Private Lists Alternate Extensions Message Notification Types of Cisco Unity Subscribers Adding and Deleting Subscribers 30. Using Call Handlers and Interview Handlers Call Handlers Interview Handlers Opening Greetings Making a Call Handler Plan Call Routing Rules Restriction Tables 31. Monitoring Unified Cisco Communications Systems Real-Time Monitoring Tools Call Viewer Status Monitor Port Status Monitor 32. Maintaining Unified Communications Systems Disaster Recovery DbWalker Audio Text Manager Bulk Edit Bulk Import 33. Reporting in Unified Communications Systems Types of Reporting Tools Unity Reports Subscriber Reports Port Usage Analyzer


	Audience
	PBX administrators, voice technicians, systems engineers, and database administrators who are installing, maintaining, and troubleshooting Cisco IP telephony products.


	Pre-requisites
	Basic knowledge of the Windows 2000 operating system, TCP/IP, and IP telephony concepts is required. No router experience is required. You do not need to know Cisco's router command line interface. Some knowledge of IP is helpful, but it is not required.


	Comments
	For all course dates held in Canada, please add 5% GST to the course price. Canadian residents will need to add an additional 7% PST to the course price.