| Outline: Lesson 1: Writing Email and Other Electronic Communication
Organize Your Materials Write an Email Write Instant Messages
Lesson 2: Writing Effective Business Communication
Analyze Your Audience Write an Internal Announcement Write an Email Responding to Routine Requests Write an Email to Respond Positively to Customer Complaints Write Bad-News Messages
Lesson 3: Writing a Business Letter
Write a Business Letter Write a Thank-You Letter
Lesson 4: Writing Business Proposals
Persuade Your Audience Write an Executive Summary Use Visuals |