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Email Etiquette Training Class
Course ID: 5268
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Email Etiquette Training Seminar
Overview:
In this course, students will learn about e-mail policies and learn how to write professional e-mail memos that convey appropriate messages.
At Course Completion:
- Describe the various aspects of e-mail, use e-mail programs, decide when to write e-mail and when to avoid writing e-mail, and improve their e-mail writing skills. - Follow company policies regarding e-mail, follow copyright laws, avoid viruses, and discuss e-mail liability. - Use the various features of e-mail programs and secure their e-mail by using encryption, digital signatures, and passwords. - Use headers effectively in an e-mail message and structure the body of an e-mail message. Write e-mail with recipients in mind and manage their e-mail volume. - Use proper netiquette styles and use emoticons and electronic abbreviations. Communicate online, use language and punctuation, and develop efficient writing habits.
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Agenda |
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Lesson 1: E-mail basics
E-mail characteristics
Writing online versus on paper
Understanding the advantages and disadvantages of e-mail
Understanding the cultural significance of e-mail
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Lesson 2: E-mail programs
Using an e-mail program to send e-mail
When to use e-mail
Communicating by e-mail
Understanding when to avoid using e-mail
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Lesson 3: Writing an e-mail message
Using the MAIL acronym
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Lesson 4: E-mail policies
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Lesson 5: Company policies
Avoiding improper e-mail messages
Ensuring employee compliance to e-mail policies
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Lesson 6: Copyright laws, viruses, and liability
Avoiding copyright infringement
Avoiding viruses
Identifying e-mail liability
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Lesson 7: E-mail features and security
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Lesson 8: Features of an e-mail program
Using attachments
Using priority labels and signature files
Discussing e-mail program options
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Lesson 9: Securing e-mail
Using encryption and digital signatures
Using passwords
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Lesson 10: E-mail messages
Message headers
Using headers
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Lesson 11: E-mail message body
Including proper greeting
Structuring an e-mail message
Closing an e-mail message
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Lesson 12: E-mail effectiveness
E-mail recipients
Considering the factors that determine e-mail writing
Anticipating recipient reaction
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Lesson 13: Message management
Managing your e-mail effectively
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Lesson 14: Netiquette guidelines
Netiquette style
Using proper tone
Following formatting guidelines
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Lesson 15: Emoticons and abbreviations
Using emoticons and electronic abbreviations
Composing online correspondence
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Lesson 16: Online communication
Achieving the objective of the message
Language and punctuation
Improving online writing style
Using punctuation correctly
Efficient writing habits
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Email Etiquette Training Course Dates and Locations
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Course ID: 5268
| Course Duration: 1 Day
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Locations: |
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