How to Write Effective Policies and Procedures Training Class

Course ID: 7092

How to Write Effective Policies and Procedures Training Seminar

HOW TO WRITE EFFECTIVE POLICIES AND PROCEDURES
In this seminar you'll learn...

Avoid words and phrases that just make people mad
Overcome employees' endless excuses for not reading, understanding or following the rules
Watch out for legal traps that even the pros can sometimes overlook
Write clearly and concisely-even if writing doesn't come naturally
And much more!
If you spend hours struggling with what needs to be said and how to say it ... if you worry that employees will misinterpret what you wrote ... gripe ... or simply file it away without even looking at it ... if you wonder if you've covered all the legal bases ... left anything important out or made a mistake that will surface later and cause you grief. There's so much involved in writing effective policies and procedures. That's why we're excited to bring you How to Write Effective Policies & Procedures-the seminar that gets you up to speed on the nuts and bolts of writing and developing your organization's policies and procedures.
In just one day, you'll gain hundreds of rules, strategies, guidelines and shortcuts that will make your job easier and ensure you get the results you want-well-written policies and procedures that are read and understood by all. Sign up for this important workshop today!


	Agenda
	Program hours: 9 a.m. - 4 p.m. Understand what makes policies and procedures work What good policy and procedure writing is really all about Signs that an informal or "unwritten" rule is no longer working A temptation you'll probably face before you even begin writing-and how to resist it Why documentation is so important: Tips that could keep you out of trouble later Is a written policy or procedure necessary? Here's how to erase any uncertainty Get off to a quick start What could happen if you skim over the critical research stage How to avoid the common problems that contribute to writer's block Struggling with how to simplify a multi-step procedure? Have you tried a flowchart? What it takes to write a perfect policy or procedure on a super-tight deadline How to sound firm-without coming across like a bulldozer Mind mapping: How this simple pre-writing exercise can save you time and frustration Write with new clarity and ease Understand what "clarity" really is and why you must change old habits to achieve it 15 great tips for writing policies and procedures that leave no room for misinterpretation Where flab often pops up-from extra words to long sentences to padded paragraphs Avoiding the dreaded "huh?" response: How to ensure users "get" what you mean Don't do this, don't do that-are your employees suffering from "rule overload"? Words and phrases that almost always rub people the wrong way Advice for writing a policy or procedure you don't agree with (you'll need this someday!) Feel confident you've cut legal liability to a minimum The how's and why's of writing disclaimers Watching out for absolutes, weasel words, conditional phrases and other hidden legal traps Writing job descriptions-how they're different from anything else you'll write Problems to look out for when creating an employment application form 5 tips for staying out of legal hot water Your safest options for eliminating discriminatory language When you must require employees to "sign on the dotted line" Improve readability with proven design and graphics tools 8 design mistakes that turn users off-and what to do instead How to differentiate between visual clarity and visual clutter How to achieve consistency from top to bottom, page to page 3 ways to help users locate information in manuals and handbooks-easily and quickly Checklist: Is your document designed for readability? The right format makes all the difference-how to choose wisely How an approval loop can protect you later should problems crop up The pros and cons of notifying users in person ... in writing ... by e-mail 7 trusted guidelines for announcing news you know will be unpopular Overcoming misunderstandings that can occur in group meetings A general rule about "management" and how to use it to your advantage (Hint: They hate surprises!) Diplomatically handle all kinds of resistance Why employees resist change-and what to do when they dig in their heels Handling the unique stressors of implementing dress codes, smoking policies and other emotionally charged guidelines How to stand your ground when employees claim a rule is silly, unfair or unnecessary How to get people to quit making excuses and read what you write Understand the revision cycle-step by step, start to finish-so you can control it The real danger in not updating old policies and procedures How to work in revisions with a minimum of disruption Is it time to change a policy or procedure? Listening to the clues around you Do's and don'ts when bringing policies and procedures on-line CEU Credits: 0.5 CPE Credits: 6

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Registration. As soon as we receive your pre-registration, you'll receive a confirmation receipt via email from support@trainup.com.You will receive an Express Admission Ticket in addition to your confirmation order receipt, simply take the express ticket with you to the program and hand it to the registrar. If your ticket doesn't arrive before the seminar, be sure to go anyway. The instructors are expecting you! You may register up until the day before the course date.

Cancellations and substitutions. Cancellations received up to five working days before the conference are refundable, minus a $10 registration service charge. After that, cancellations are subject to the entire conference fee, which you may apply toward a future conference. Please note that if you don't cancel and don't attend, you are still responsible for payment. Substitutions may be made at any time.

The check-in table opens at 8:15 a.m. When you arrive at the hotel, please check the directory for the exact location of the workshop. The registrars will greet you, and collect your Express Admission Ticket, hand you workshop materials and direct you toward your seat. You'll also want to take the opportunity to meet other professionals from your local area. Introduce yourself! You may meet a new friend. Plan to be registered and ready to go by 8:50 a.m.

This class begins at 9:00 a.m. on the dot and wrap up at 4:00 p.m. Lunch is on your own from 11:45 a.m. to 1:00 p.m. Why not invite another participant to dine with you? You can share information, review the morning and make the day even more enjoyable.

Parking. The best efforts are made to find workshop facilities that have all the pluses : Convenient location, great meeting rooms, courteous staff and plenty of free parking. However, some facilities have paid parking only. You may want to check with the facility personnel to determine parking fees-often they can direct you to free parking just around the corner.

Tape recording. These programs-both what you see and what you hear-are fully copyrighted. No audio recording or videotaping, please.

Program agenda:

8:15 a.m. - 9:00 a.m. Register and collect materials

9:00 a.m. - 11:45 a.m. Workshop session

11:45 a.m. - 1:00 p.m. Lunch on your own

1:00 p.m. - 4:00 p.m. Workshop session

Seminar materials

And you won't go home empty-handed. You'll leave this workshop with a Certificate of Attendance;

a soundly researched, unabridged workbook for implementing what you've learned; and step-by-step guidelines for sharing the new ideas with your associates back at work.

Need one more reason to choose this seminar? The guarantee.

It's simple. If you're not happy, the instructors are not happy. If you're not absolutely delighted with the value and benefits to be gained from this workshop, tuition is fully refundable or choose to attend another seminar given by this course sponsor