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Successful Workplace Communication Training Class
Course ID: 16336
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Successful Workplace Communication Training Seminar
Maximize your communication impact.
This course features activities and role-playing exercise that will help you
improve your oral interpersonal and small group communication skills in a
workplace environment. Determine your communication style to help you capitalize
on your strengths and improve your weaknesses. Have more effective conversations
and learn to communicate your message in a way that is more persuasive.
Recognize how you can use effective communication techniques to build trust and
rapport. Learn how to communicate with tact and courtesy so that even negative
messages are heard and difficult situations are managed with diplomacy. Assess
and adapt your message to the communication styles of others so they hear the
right message and respond in the desired manner. Use tactics to communicate up,
down, and across your organization and understand that different techniques work
for different levels of employees. Learn the value of planned alliances that
will help you overcome obstacles to communication, performance, and ideas. This
course will also help you grasp your emotional intelligence style and how it is
important to effective leadership. Examine tactics to radiate a positive
self-image to others. Influence the emotions of others to have a more positive
communication exchange.
Finally, this course will teach you the value of conflict, when to allow it,
how to facilitate an exchange, and when to manage conflict to closure. Master
consensus-building techniques so that conflict leads to positive team results.
Learn how to effectively deal with disruptive team members.
Global Knowledge is recognized by PMI?? as a Global REP. You will
earn 18 PMI PDUs for completing this course.
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Agenda |
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1. Interpersonal Communication Basic Skills
- Communication Model
- Nonverbal Communication
- Active Listening
- Barriers/Filters
- Know Your Audience
2. Other Communication Types
- Small Group
- Organizational
3. Communication and Personality Styles
4. Build Trust and Rapport
5. Develop Business Conversation Skills
6. Be Persuasive: Selling Your Ideas
7. Emotional Intelligence
8. Resolve Conflict
9. Stages of Group Development
10. Effective Facilitation
11. Are You Assertive, Aggressive, or Neither?
12. Communicate Across the Organization
13. Communication Ethics
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Audience |
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Associate project managers, project managers, project coordinators, project
analysts, project leaders, senior project managers, resource managers,
purchasing agents, team leaders, help desk supervisors, technical support
managers, vendors, product managers, and program managers.
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Pre-requisites |
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There are no prerequisites for this course.
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Successful Workplace Communication Training Course Dates and Locations
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Course ID: 16336
| Course Duration: 3 Days
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Locations: |
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 Gift card when you register today!
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