Course ID: 5135 | Course Duration: 2 Days | CEUs: CEU Credits: 1.2 CPE Credits: 12

Course Dates:

The Essentials of Communicating With Diplomacy and Professionalism Training Class

Course ID: 5135

The Essentials of Communicating With Diplomacy and Professionalism Training Seminar

Learn how to handle touchy topics, problem people and sticky situations with finesse and skill!

New two-day seminar!

In this seminar you'll learn...

How to handle the toughest questions with finesse and polish

Techniques for maintaining your composure when you feel like losing your cool

How to think on your feet in meetings, interviews and impromptu presentations ... no more regrets over what you wish you'd said!

Diplomatic ways to deliver bad news without creating bad feelings

And much more!

Are you tired of being intimidated by high-pressure situations and difficult people? Learn how to handle touchy topics, problem people and sticky situations with finesse and skill in this two-day workshop. You'll feel on top of challenging situations with new confidence in yourself and your abilities once you put this extensive collection of tips, secrets and skills to work.

In just two days, you'll have the techniques and strategies that will enable you to respond to pressure situations with confidence and ease.

Register today with the quick, register link below!


	Agenda
	The secrets to thinking on your feet - maintaining control - and knowing just what to say in those tough situations! WORKSHOP AGENDA Day One: 9:00 a.m. - 4:00 p.m. Communicating under pressure: How to be poised, calm and effective no matter what Why being able to think on your feet-and then communicate effectively-is crucial in today's workplace What gets in your way? Here's how to pinpoint and eliminate your communication snags Instant solutions to the most common communication problems How to tell the truth without fear Proven tips for making sure your instructions are clear and understood How focusing on the person's feelings allows them to "get" your message Responding to questions, even when you don't know the answer Techniques for handling disagreements What's your credibility quotient? Gain and maintain respect with these strategies How to capture your listener's attention and get your point across-even when they're resistant, upset or angry Excuses, excuses-how they can torpedo your reputation and career How showing others how to please you will make your life easier Don't shoot the messenger! Diplomatic ways to say "No," deliver bad news and give helpful feedback Phone vs. face-to-face communication-important differences you must be aware of No more "foot-in-mouth" disease-how to avoid saying things you'll regret The secrets to getting the Information you want Breaking the ice ... tips for getting a conversation rolling How skillful listening will bring you great power What are the filters you listen through? How to get the information you need ... more quickly Tips on understanding and communicating effectively with different personality types Listening between the lines-identifying the hidden agendas and false signals that lead to misunderstandings And your point is ... ? How to get a "rambler" to cut to the chase 7 body language signs to watch for-and what they mean From angry to agreeable: The 4 steps for handling complaints masterfully When you're the target-how to handle criticism, barbs and wisecracks The dangers of saying too much ... how to know when to keep your mouth shut He said/she said ... it pays to understand how gender-oriented communication styles differ Day Two: 9:00 a.m. - 4:00 p.m. Diplomacy in action: How to manage conflicts and prevent communication problems Where do most problems come from? How being unconditionally constructive is the key to your success The 5 most powerful words in the English language All we want is a little respect ... ways to encourage this all-important practice Sure-fire ways to prevent or reduce defensive behavior The 4 types of questions ... how to know which to use to get the information you need How to deal with hotheads, bad-mouthers, habitual fault-finders and other morale busters Handling other people's conflicts without getting caught in the crossfire Putting it on paper-writing skills that will see you through touchy situations The do's and don'ts of documentation ... these guidelines could save your hide! When things get out of hand-techniques for defusing tense or explosive situations "We're in this together" ... how to turn tough cases into team players Getting to win-win solutions-there's no reason to have any "losers" in your company anymore How to be positively persuasive: Getting people to buy into your ideas The secret to projecting an aura of confidence and power Being a person of your word ... how cultivating that reputation gives you great power Negotiation strategies for getting agreement without giving in How to make it easy for a person to change his or her mind When there's no budging them-how to formulate a Plan B Master the sound bite: How to package concepts and information into memorable nuggets 5 steps to follow to respond to any question successfully Killjoys, skeptics and wet blankets-how to deal productively with even the toughest objections and resistance How to participate in and lead productive meetings Tips and techniques for delivering knockout presentations How to be a great leader-learn to communicate in a way that motivates and inspires Are you tired of being intimidated by high-pressure situations and difficult people? You'll feel on top of challenging situations with new confidence in yourself and your abilities once you put this extensive collection of tips, secrets and skills to work. And with our guarantee that you'll be totally satisfied with what you learn-or you get every penny back-you've got nothing to lose! Don't miss this opportunity to take your communication skills-and your career-to the next level. Register now!


	Comments
	America's top 500 companies can't be wrong Top-notch trainers, comprehensive materials and our guarantee of satisfaction ensure that a quality learning experience awaits you at every program-three reasons that all 500 of the Fortune 500 companies choose to train their people. hope you will too. After all, when you need training, why settle for less than the best? Registration. As soon as we receive your pre-registration, you'll receive a confirmation receipt via email from support@trainup.com.You will receive an Express Admission Ticket in addition to your confirmation order receipt, simply take the express ticket with you to the program and hand it to the registrar. If your ticket doesn't arrive before the seminar, be sure to go anyway. The instructors are expecting you! You may register up until the day before the course date. Cancellations and substitutions. Cancellations received up to five working days before the conference are refundable, minus a $10 registration service charge. After that, cancellations are subject to the entire conference fee, which you may apply toward a future conference. Please note that if you don't cancel and don't attend, you are still responsible for payment. Substitutions may be made at any time. The check-in table opens at 8:15 a.m. When you arrive at the hotel, please check the directory for the exact location of the workshop. The registrars will greet you, and collect your Express Admission Ticket, hand you workshop materials and direct you toward your seat. You'll also want to take the opportunity to meet other professionals from your local area. Introduce yourself! You may meet a new friend. Plan to be registered and ready to go by 8:50 a.m. This class begins at 9:00 a.m. on the dot and wrap up at 4:00 p.m. Lunch is on your own from 11:45 a.m. to 1:00 p.m. Why not invite another participant to dine with you? You can share information, review the morning and make the day even more enjoyable. Parking. The best efforts are made to find workshop facilities that have all the pluses : Convenient location, great meeting rooms, courteous staff and plenty of free parking. However, some facilities have paid parking only. You may want to check with the facility personnel to determine parking fees-often they can direct you to free parking just around the corner. Tape recording. These programs-both what you see and what you hear-are fully copyrighted. No audio recording or videotaping, please. Program agenda: 8:15 a.m. - 9:00 a.m. Register and collect materials 9:00 a.m. - 11:45 a.m. Workshop session 11:45 a.m. - 1:00 p.m. Lunch on your own 1:00 p.m. - 4:00 p.m. Workshop session Seminar materials And you won't go home empty-handed. You'll leave this workshop with a Certificate of Attendance; a soundly researched, unabridged workbook; your Personal Action Plan for implementing what you've learned; and step-by-step guidelines for sharing the new ideas with your associates back at work. Need one more reason to choose this seminar? The guarantee. It's simple. If you're not happy, the instructors are not happy. If you're not absolutely delighted with the value and benefits to be gained from this workshop, tuition is fully refundable or choose to attend another seminar given by this course sponsor. Learn how to build and strengthen your speaking, writing and interpersonal communication skills - stay in control of any situation - and manage your responsibilities with tact, poise and polish