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Course ID: 14492 | Course Duration: 1 Day
Course Dates: 
 
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Customer Relationship Management Training Class

Course ID: 14492 		 
 
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Customer Relationship Management Training Seminar

Develop customer loyalty and incorporate an effective and cost-efficient customer relationship program. 		 
     
     
  Course Details  
     
     
  Agenda  
  Lesson 1: Customer loyalty
Customer loyalty Discussing the benefits of customer loyalty Creating loyal customers Market intelligence enterprise Identifying marketing tiers Discussing the goals of an MIE

Lesson 2: CRM basics
Customer information Discussing CRM types Identifying CRM goals A CRM program Discussing the CRM process Recognizing the impact of a CRM system Analyzing CSFs Identifying precautions

Lesson 3: Preparations for CRM
CRM and expenditures Analyzing CRM costs Discussing the economic impact of CRM Implementation planning Selecting the CRM implementation team Identifying departments affected by CRM Discussing CRM program failure factors Testing a CRM program

Lesson 4: CRM implementation
CRM implementation preparation Preparing for CRM implementation Identifying reasons for implementing CRM in stages The implementation process Discussing CRM implementation steps

Lesson 5: eCRM
eCRM fundamentals Discussing eCRM Identifying eCRM features Discussing eCRM disadvantages eCRM and automation Automating the marketing department Automating the sales department Automating the customer service department Automating the accounting department

Lesson 6: eCRM customization
eCRM customization Identifying stakeholders that benefit from eCRM Customizing eCRM eCRM goals Achieving CRM goals through eCRM

 
     
     
     
 
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  Customer Relationship Management Training Course Dates and Locations  
     
  Course ID: 14492 | Course Duration: 1 Day  
     
  Locations:  
     
   
     
 
Start Date Price      Location/Event Details Register Online Request
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10/11/2010 US$ 325.00    West Valley City, UT Register Online For The 10/11/2010 Event Request More Information   Register By Fax For The 10/11/2010 Event
10/15/2010 US$ 325.00    Livonia, MI Register Online For The 10/15/2010 Event Request More Information   Register By Fax For The 10/15/2010 Event
02/14/2011 US$ 325.00    West Valley City, UT Register Online For The 02/14/2011 Event Request More Information   Register By Fax For The 02/14/2011 Event
04/25/2011 US$ 325.00    West Valley City, UT Register Online For The 04/25/2011 Event Request More Information   Register By Fax For The 04/25/2011 Event
07/18/2011 US$ 325.00    West Valley City, UT Register Online For The 07/18/2011 Event Request More Information   Register By Fax For The 07/18/2011 Event
 
     
 
On-Site Training Bring this Customer Relationship Management training class in-house at your facility. Request More Information Request More Information On Customer Relationship Management
 
Career Training
 
 
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