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Fundamentals of Customer Service Training Class
Course ID: 5275
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Fundamentals of Customer Service Training Seminar
Overview:
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
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Agenda |
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Lesson 1: Understanding Customer Service
Describe Customer Service
Identify Customer Expectations
Commit Yourself to Providing Excellent Customer Service
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Lesson 2: Focusing on the Customer
Create a Positive First Impression
Identify and Help Meet the Customer's Needs
Create a Positive Last Impression
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Lesson 3: Handling Complaints
Make it Easy for Customers to Complain
Resolve the Problem
Cope with Upset and Difficult Customers
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Lesson 4: Delivering Excellent Customer Service on the Telephone
Answer the Telephone
Project a Positive Image Using Your Voice
Transfer Calls
Take Meaningful Messages
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Lesson 5: Coping With Stress
Describe Stress
Take Preventive Measures
Overcome Stress
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Fundamentals of Customer Service Training Course Dates and Locations
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Course ID: 5275
| Course Duration: 1 Day
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Locations: |
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