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Course ID: 13606
| Course Duration: 1 Day
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Course Dates:
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How to Deliver Exceptional Customer Service Training Class
Course ID: 13606
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How to Deliver Exceptional Customer Service Training Seminar
A dynamic seminar that's a must-attend for everyone who communicates with customers. This seminar teaches ways to work easily with others and create a more pleasant environment. You will also learn ways to communicate with customers in person and over the phone, helpful skills for dealing with angry customers, tactics for keeping your composure under stress, and much more.
We've drawn from what is working in companies across America as well as what is working with our company. This seminar was developed and is presented by customer service experts. Set aside just one day, and you can learn how to turn every customer into an ally, out-service your competitors, eliminate negative situations, and overcome stress and burnout!
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Agenda |
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Seminar Overview:
- The vital role of all customer-contact personnel:
- How to see your company as your customers do
- Handling the inherent frustrations of heavy customer interaction
- Making the vital choices with each customer contact How to deal with complaints and angry customers:
- Handling complaints for maximum customer satisfaction
- How to keep your cool in the toughest situations
- The right and wrong ways to say "no" Building customer goodwill:
- 5 ways to reduce costly mistakes
- How and why to make customers feel important
- The power of using names, with 5 easy tips to remember them
- Effective techniques for building customer loyalty The critical art of listening:
- 12 poor listening habits and how to avoid them
- 11 creative techniques to sharpen your listening skills
- How listening can surmount a tense situation Smart techniques for better communication:
- How to make a winning first impression
- Building good rapport with customers and associates
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How to Deliver Exceptional Customer Service Training Course Dates and Locations
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Course ID: 13606
| Course Duration: 1 Day
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Locations: |
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Location/Event Details |
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