How to Deliver Exceptional Customer Service Training Class

Seminar Overview:

• The vital role of all customer-contact personnel:
• How to see your company as your customers do
• Handling the inherent frustrations of heavy customer interaction
• Making the vital choices with each customer contact How to deal with complaints and angry customers:
• Handling complaints for maximum customer satisfaction
• How to keep your cool in the toughest situations
• The right and wrong ways to say "no" Building customer goodwill:
• 5 ways to reduce costly mistakes
• How and why to make customers feel important
• The power of using names, with 5 easy tips to remember them
• Effective techniques for building customer loyalty The critical art of listening:
• 12 poor listening habits and how to avoid them
• 11 creative techniques to sharpen your listening skills
• How listening can surmount a tense situation Smart techniques for better communication:
• How to make a winning first impression
• Building good rapport with customers and associates