Management Skills for Secretaries, Administrative Assistants, and Support Staff Training Class

Course ID: 13610

Management Skills for Secretaries, Administrative Assistants, and Support Staff Training Seminar

Even if your title doesn't say "manager," you can still harness the power of management skills! It's a fact: If you want to be an "exceptional assistant," a fully contributing member of your team, you need the skills of a manager to survive and thrive. You need skills like project management techniques, the ability to negotiate well, decision-making acumen and the ability to manage change, plus many other skills you might think only managers need.

In this exciting, one-day seminar, you'll learn the powerful tricks of the management trade - high-impact approaches that will give you the confidence, power, and knowledge to "handle it." Make decisions, manage change, solve problems, negotiate what you need - watch problems dissolve and roadblocks fall as you use the time-tested management skills you'll acquire. This powerful, one-day seminar will teach you the same methods used by the most powerful, effective managers!


	Agenda
	Seminar Overview: Your plan for taking more responsibility: how to devise a short- and long-term strategy with your manager, and steps to make this happen How to stay one step ahead - you'll get things done before you're asked ,and avoid stressful "crisis" situations Your changing role: how to be sure you're moving forward instead of holding back Win-win negotiating: what it really means, and how to achieve it, consistently and easily Conflict management - how to defuse tense situations and neutralize strained relationships Flexibility and willingness to change: 3 important reasons why they've become business imperatives in today's world Leading when you've not in a position of authority: straightforward approaches that win the support and respect of key people Assess your office's political structure: Understand where you fit in, and how to work within it 3 preventive steps that ensure you'll keep on top of your everyday tasks while managing special projects Are you "promotable"? - assess your long-term career path "Total communications": how to build an extensive, powerful communication "network" throughout your organization (you'll always be "in the know") Identifying and clarifying your priorities: know what to do when dozens of people and tasks demand your attention Be more than just an observer at meetings! Discover 8 specific actions that help you contribute more in meetings, and get more out of them Should you "take the initiative"? When to bring a decision to your boss, and when to handle it yourself How to devise a plan for continuing "self-training" - you'll increase your value and stay on top of your profession