Career Training >> Business Skills Training >> Planning Training >> Telecom Service Inventory Management & Cost Control Training Seminar
Course ID: 16346 | Course Duration: 3 Days
Course Dates: 
 
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Telecom Service Inventory Management & Cost Control Training Class

Course ID: 16346
 
 
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Telecom Service Inventory Management & Cost Control Training Seminar

The professionals at TeleManage Training have proven time and again that the
most important steps in gaining and maintaining financial control of any telecom
environment are: (1) identifying what services exist; (2) validating where these
services are installed; and, (3) knowing how much these services cost.
The Telecom Service Inventory Management & Cost Control training course
shares a step-by-step methodology that enables companies to gain control over
telecom services, inventory, and cost. This telecom training course includes
three core modules:

Inventory Identification & Management
Invoices & Contracts
Cost Control Management

Each course module is a foundational building block for a proven methodology
that will enable you to more effectively manage your telecom inventory and
budget.
 
     
     
  Course Details  
     
     
  Agenda  
 


Day 1: Inventory Identification & Management



Telecom Inventory Essentials



  • Purpose

  • Components

    • Location List

    • Line List

    • Invoice Summary & Detail

    • CSRs



  • Models

  • Planning for Change


Service Categories



  • Voice

    • Local

    • Long Distance

    • Toll Free

    • Teleconferencing

    • Calling Card

    • Fax



  • Data

    • Dedicated

    • Internet

    • Frame Relay

    • VPN



  • Wireless

    • Cellular

    • Pagers

    • Wireless Internet & Hybrids





Invoices & Inventory



  • Catalog

  • Interpreting Invoices



Breakout Session #1: Invoice Interpretation Exercise



  • Customer Service Records

    • Ordering

    • Interpreting





Breakout Session #2: CSR Interpretation Exercise



Environment Mapping



  • Location Identification

  • Network Outline

    • Diagram

    • Services by Location





Breakout Session #3: Environment Map Worksheet



  • Cost Catalog


    • s Cost by Location


    • s Allocating Shared Cost





Breakout Session #4: Cost Catalog Exercise



Inventory Structure/Organization



  • Cost Comparisons

    • Same Service, Different Cost

    • Vendor Cost Comparisons



  • Expense Fields

  • Documentation



Inventory Maintenance



  • Inventory Tracking

    • Variances

    • New/Cancelled Service



  • Ordering Procedures

    • Tracking Numbers

    • Account Teams





Day 2: Billing & Contracts



Invoice Analysis



  • Errors

  • Savings Opportunities

  • Optimization


Telecom Contracts



  • Terms & Conditions

    • Contract Length

    • Evergreen

    • Termination

    • Discount Types



  • Revenue Commitments

  • Sub-commitments

  • Escalating MAC/MARCs

  • Net & Gross

  • Contributory Charges



Breakout Session #5: Contract Interpretation Exercise



  • Special Clauses

    • Business Downturn

    • Technology Review

    • Competitive Evaluation

    • SLA & QoS





Contract Compliance



  • Service Provider Compliance

  • Client Compliance

  • Report Structure

    • Commitments

    • Outline Costs

    • Calculating Discounts





Breakout Session #6: Contract Compliance Exercise



  • Identifying Errors

    • Discrepancies

    • Duration

    • Taxes



  • Error Documentation

    • Templates

    • Collateral





Breakout Session #7: Billing Error Exercise



  • Adjustments

    • Determining Amounts

    • Disputes

    • Refunds/Credits





Breakout Session #8: Refund/Credit Exercise



Standard Inefficiencies



  • Expense Types

    • Loose Traffic

    • Wire Maintenance

    • Equipment Insurance



  • Unauthorized Charges

    • Internet Services

    • Advertising

    • 900 Calls





Breakout Session #9: Standard Inefficiency Exercise



Optimization



  • Voice & Data

    • Cost Comparisons

    • Technology Changes



  • Consolidation

    • Vendor Consolidation

    • Service Consolidation

    • Contribution Savings

    • Soft Savings





Breakout Session #10: Optimization Worksheet



  • Service Optimization

    • Line Checks

    • Redundancy Balancing

    • Technology Assessment



  • Network Services

  • Corporate Control & Policy

    • Main Accounts

    • Authorized User List





Management Resources



  • Inventory Databases

    • Working Spreadsheets

    • Queries



  • Knowledgebase

  • Help Desk

  • Consultants



Day 3: Cost Control Management



Negotiations



  • Service Valuation

  • Timing

  • RFIs

  • Bids

  • RFPs

    • Process

    • Expectations



  • Service Provider Choices

  • Criteria

    • Discounts

    • Volume

    • Term

    • SLAs

    • Technology Upgrades

    • Competitive Pricing

    • Commitment Terms




Breakout Session #11: Negotiation Exercise



  • Leverage

    • Volume & Term

    • Adding Services

    • Technology Upgrades





Telecom Management Best Practices



  • Methodology

  • Control

  • Contract Tracking

    • Term Expirations

    • Revenue Commitments



  • Service Levels

  • Choosing Term Lengths

  • Rate Trends

  • Business Initiatives



Cost Management



  • Periodic Rate Reviews

    • Biannual

    • New Services/Contracts

    • Disconnects



  • Competitive Analysis

  • Rate Reviews

  • Cost Trends

  • Fixed Rates

  • Usage Allotments

  • Volume Trends

  • Technology Options

    • New Products

    • New Services





Moves, Adds & Changes



  • Placing Orders

    • Online & Phone

    • Tracking Process

    • POC



  • Implementation Process

    • Project Timelines

    • Documentation





Breakout Session #12: MAC Exercise



  • Implementation Problem Resolution

    • Resolution Chain

    • Time Manage
 
     
     
  Audience  
 

Telecom Managers, IT/IS Managers, Telecom Analysts, Telecom Specialists, and
Accounts Payable Specialists will all benefit from this workshop. If you are
responsible for any of the following telecom elements, or you wish to expand
your knowledge of telecom inventory management and cost control, then you should
attend:



  • Validating invoice accuracy

  • Processing invoices for payment

  • Managing moves, adds and changes

  • Contracting with service pr
 
     
  Comments  
  For all course dates held in Canada, please add 5% GST to the course price. Canadian residents will need to add an additional 7% PST to the course price.  
     
     
 
On-Site Training Bring this Telecom Service Inventory Management & Cost Control training class in-house at your facility. Request More Information Request More Information On Telecom Service Inventory Management & Cost Control
 
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  Telecom Service Inventory Management & Cost Control Training Course Dates and Locations  
     
  Course ID: 16346 | Course Duration: 3 Days  
     
  Locations:  
     
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12/01/2008 $1,995.00    Indianapolis, IN Register Online For The 12/01/2008 Event Request More Information   Register By Fax For The 12/01/2008 Event
 
     
 
On-Site Training Bring this Telecom Service Inventory Management & Cost Control training class in-house at your facility. Request More Information Request More Information On Telecom Service Inventory Management & Cost Control
 
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