Career Training >> Business Skills Training >> Management Training >> Critical TeleSelling Training Seminar
Course ID: 10145 | Course Duration: 1 Day
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Critical TeleSelling Training Class

Course ID: 10145 		 
 
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Critical TeleSelling Training Seminar

In today's competitive environment, customers are more sophisticated, so delivering "product-based" presentations are simply ineffective.

Critical TeleSelling??? is a fundamental sales training program that provides sales professionals who sell over-the-phone with the skills and strategies they need to stimulate interest, develop profitable customer relationships, and dramatically improve their sales performance.

Learning Objectives

This program teaches telesales professionals how to immediately engage customers by taking a customer-focused, consultative approach and mastering the critical skills and techniques needed to deal - an excel - with the most challenging over-the-phone sales scenarios.

Agenda

Mindset: Participants will learn what it takes to be a successful telesales professional in today's competitive marketplace and how to manage the "mental game" of selling over-the-phone. Participants will also:
  • Discuss common sales call frustrations and strategies to deal with them.

  • Learn how to shatter the negative image of the telephone salesperson.

  • Explore the three commitments every telesales professional should make.
Opening the Interaction:Participants will learn how to effectively open the call with customers and stimulate interest. Participants will also:
  • Learn how following a structured process leads to more predictable outcomes and a higher percentage of converted opportunities.

  • Explore effective strategies on how to prepare for sales calls.

  • Learn how to open the sales call with customer focused dialogue.
Determining Needs: Participants will learn how to engage customers in a "Need-Based" dialogue and accurately discover a customer's full range of needs. Participants will also:
  • Discuss the difference between "Need-Based" and "Product-Based" Selling.

  • Explore several strategic questioning techniques.

  • Learn the 5 techniques that lead to improved over-the-phone listening skills.
Presenting Solutions: Participants will learn how to present a compelling solution that meets the customer's needs. Participants will also:
  • Learn how offering a solution prematurely affects the sale.

  • Explore the ways to link features to benefits.

  • Learn the key skill of confirming and when it should be used in conversations with customers.
Closing the Sale: Participants will learn when and how to move the sales process forward and gain the commitment of the customer. Participants will also:
  • Learn how to recognize when a customer is ready to move forward.

  • Discuss how and when to ask for the business.

  • Learn how to recognize a deal that is not moving forward and when to let go.
Resolving Objections: Participants will learn an effective process to handle objections from customers. Participants will also:
  • Explore the different types of objections and how to handle each.

  • Discuss the importance of using empathy to reduce a customer's defensiveness.

  • Learn a proven three step process to resolve objections.
 
     
     
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  Course ID: 10145 | Course Duration: 1 Day  
     
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01/12/2009 $995.00    Boston, MA Register Online For The 01/12/2009 Event Request More Information   Register By Fax For The 01/12/2009 Event
01/13/2009 $995.00    Houston, TX Register Online For The 01/13/2009 Event Request More Information   Register By Fax For The 01/13/2009 Event
01/14/2009 $995.00    San Francisco, CA Register Online For The 01/14/2009 Event Request More Information   Register By Fax For The 01/14/2009 Event
01/20/2009 $995.00    Dallas, TX Register Online For The 01/20/2009 Event Request More Information   Register By Fax For The 01/20/2009 Event
01/22/2009 $995.00    Tampa, FL Register Online For The 01/22/2009 Event Request More Information   Register By Fax For The 01/22/2009 Event
01/26/2009 $995.00    Portland, OR Register Online For The 01/26/2009 Event Request More Information   Register By Fax For The 01/26/2009 Event
01/27/2009 $995.00    Denver, CO Register Online For The 01/27/2009 Event Request More Information   Register By Fax For The 01/27/2009 Event
01/28/2009 $995.00    New York, NY Register Online For The 01/28/2009 Event Request More Information   Register By Fax For The 01/28/2009 Event
02/03/2009 $995.00    Carlsbad, CA Register Online For The 02/03/2009 Event Request More Information   Register By Fax For The 02/03/2009 Event
02/04/2009 $995.00    Alexandria, VA Register Online For The 02/04/2009 Event Request More Information   Register By Fax For The 02/04/2009 Event
02/06/2009 $995.00    Atlanta, GA Register Online For The 02/06/2009 Event Request More Information   Register By Fax For The 02/06/2009 Event
02/10/2009 $995.00    Las Vegas, NV Register Online For The 02/10/2009 Event Request More Information   Register By Fax For The 02/10/2009 Event
02/11/2009 $995.00    Seattle, WA Register Online For The 02/11/2009 Event Request More Information   Register By Fax For The 02/11/2009 Event
02/17/2009 $995.00    Chicago, IL Register Online For The 02/17/2009 Event Request More Information   Register By Fax For The 02/17/2009 Event
02/18/2009 $995.00    Phoenix, AZ Register Online For The 02/18/2009 Event Request More Information   Register By Fax For The 02/18/2009 Event
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03/17/2009 $995.00    Houston, TX Register Online For The 03/17/2009 Event Request More Information   Register By Fax For The 03/17/2009 Event
03/18/2009 $995.00    Denver, CO Register Online For The 03/18/2009 Event Request More Information   Register By Fax For The 03/18/2009 Event
03/19/2009 $995.00    Dallas, TX Register Online For The 03/19/2009 Event Request More Information   Register By Fax For The 03/19/2009 Event
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03/23/2009 $995.00    Boston, MA Register Online For The 03/23/2009 Event Request More Information   Register By Fax For The 03/23/2009 Event
03/25/2009 $995.00    New York, NY Register Online For The 03/25/2009 Event Request More Information   Register By Fax For The 03/25/2009 Event
03/27/2009 $995.00    Tampa, FL Register Online For The 03/27/2009 Event Request More Information   Register By Fax For The 03/27/2009 Event
03/30/2009 $995.00    Los Angeles, CA Register Online For The 03/30/2009 Event Request More Information   Register By Fax For The 03/30/2009 Event
04/03/2009 $995.00    Alexandria, VA Register Online For The 04/03/2009 Event Request More Information   Register By Fax For The 04/03/2009 Event
04/10/2009 $995.00    Detroit, MI Register Online For The 04/10/2009 Event Request More Information   Register By Fax For The 04/10/2009 Event
04/14/2009 $995.00    Phoenix, AZ Register Online For The 04/14/2009 Event Request More Information   Register By Fax For The 04/14/2009 Event
04/15/2009 $995.00    Seattle, WA Register Online For The 04/15/2009 Event Request More Information   Register By Fax For The 04/15/2009 Event
04/20/2009 $995.00    Chicago, IL Register Online For The 04/20/2009 Event Request More Information   Register By Fax For The 04/20/2009 Event
04/21/2009 $995.00    Atlanta, GA Register Online For The 04/21/2009 Event Request More Information   Register By Fax For The 04/21/2009 Event
04/23/2009 $995.00    Las Vegas, NV Register Online For The 04/23/2009 Event Request More Information   Register By Fax For The 04/23/2009 Event
04/24/2009 $995.00    Carlsbad, CA Register Online For The 04/24/2009 Event Request More Information   Register By Fax For The 04/24/2009 Event
04/28/2009 $995.00    Miami, FL Register Online For The 04/28/2009 Event Request More Information   Register By Fax For The 04/28/2009 Event
05/01/2009 $995.00    Boston, MA Register Online For The 05/01/2009 Event Request More Information   Register By Fax For The 05/01/2009 Event
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05/05/2009 $995.00    Los Angeles, CA Register Online For The 05/05/2009 Event Request More Information   Register By Fax For The 05/05/2009 Event
05/07/2009 $995.00    New York, NY Register Online For The 05/07/2009 Event Request More Information   Register By Fax For The 05/07/2009 Event
05/13/2009 $995.00    Denver, CO Register Online For The 05/13/2009 Event Request More Information   Register By Fax For The 05/13/2009 Event
05/14/2009 $995.00    Portland, OR Register Online For The 05/14/2009 Event Request More Information   Register By Fax For The 05/14/2009 Event
05/15/2009 $995.00    San Francisco, CA Register Online For The 05/15/2009 Event Request More Information   Register By Fax For The 05/15/2009 Event
05/19/2009 $995.00    Houston, TX Register Online For The 05/19/2009 Event Request More Information   Register By Fax For The 05/19/2009 Event
05/27/2009 $995.00    Tampa, FL Register Online For The 05/27/2009 Event Request More Information   Register By Fax For The 05/27/2009 Event
06/01/2009 $995.00    Alexandria, VA Register Online For The 06/01/2009 Event Request More Information   Register By Fax For The 06/01/2009 Event
06/08/2009 $995.00    Detroit, MI Register Online For The 06/08/2009 Event Request More Information   Register By Fax For The 06/08/2009 Event
06/10/2009 $995.00    Seattle, WA Register Online For The 06/10/2009 Event Request More Information   Register By Fax For The 06/10/2009 Event
06/11/2009 $995.00    Miami, FL Register Online For The 06/11/2009 Event Request More Information   Register By Fax For The 06/11/2009 Event
06/12/2009 $995.00    Carlsbad, CA Register Online For The 06/12/2009 Event Request More Information   Register By Fax For The 06/12/2009 Event
06/15/2009 $995.00    Phoenix, AZ Register Online For The 06/15/2009 Event Request More Information   Register By Fax For The 06/15/2009 Event
06/25/2009 $995.00    Chicago, IL Register Online For The 06/25/2009 Event Request More Information   Register By Fax For The 06/25/2009 Event
06/26/2009 $995.00    Las Vegas, NV Register Online For The 06/26/2009 Event Request More Information   Register By Fax For The 06/26/2009 Event
06/29/2009 $995.00    Atlanta, GA Register Online For The 06/29/2009 Event Request More Information   Register By Fax For The 06/29/2009 Event
07/02/2009 $995.00    Portland, OR Register Online For The 07/02/2009 Event Request More Information   Register By Fax For The 07/02/2009 Event
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07/08/2009 $995.00    Denver, CO