| |
|
| |
Professional Selling Over the Phone Training Class
Course ID: 5289
|
|
| |
|
|
| |
|
|
| |
Professional Selling Over the Phone Training Seminar
Overview:
Learning proper setup for a teleselling workplace, develop customer communication skills, maximize tele-call effectiveness, learn to develop prospect lists and build relationships, and gain close-sale skills.
At Course Completion:
After completing this course, students will know how to: - Prepare the tele-selling workspace, use the tele-selling aids effectively, and write an effective telesales script for a sales proposal. - Communicate effectively with customers during telesales calls, manage telesales calls, and maximize the effectiveness of the telesales calls. - Develop a list of prospective telesales customers, build and maintain relationships with prospects, implement the soft sell approach, and maintain a positive attitude. - Close the sale by resolving customers' objections and maximize the telesales performance by using cross-selling techniques and gaining customer feedback.
|
|
| |
|
|
| |
|
|
| |
|
|
| |
|
|
| |
|
|
| |
Agenda |
|
| |
Lesson 1: Unit 1 - Preparing for telesales
|
|
Lesson 2: Preparing the workspace
Organizing the teleselling workspace
Identifying teleselling aids
|
Lesson 3: Preparing to write telesales scripts
Writing telesales scripts
|
Lesson 4: Unit 2 - Essentials of telesales
|
Lesson 5: Communication essentials
Using voice effectively for teleselling
Improving listening skills
Understanding communication styles
Using questions for telesales
|
|
Lesson 6: Handling telesales calls
Managing calls
Maximizing telesales calls
|
Lesson 7: Unit 3 - Prospecting
|
Lesson 8: Generating telesales prospects
Identifying methods to find telesales prospects
Using voice mail in telesales
Working with screeners
|
Lesson 9: Interacting with prospects
Building a relationship with a prospect
Maintaining relationships with prospects
|
|
Lesson 10: Cold call strategies
Using the soft sell
Maintaining a positive attitude
|
Lesson 11: Unit 4 - Closing a sale
|
Lesson 12: Closing sales over the telephone
Preparing for the close
Using the closing process
|
Lesson 13: Addressing telesales challenges
Resolving telesales objections
Addressing telesales rejections
|
|
Lesson 14: Maximizing telesales performance
Understanding cross-selling techniques
Gaining feedback from customers | |
|
| |
|
|
|
|
| |
|
|
|
|
| |
|
|
| |
|
|
|
| |
| |
|
|
| |
Professional Selling Over the Phone Training Course Dates and Locations
|
|
| |
|
|
| |
Course ID: 5289
| Course Duration: 1 Day
|
|
| |
|
|
| |
Locations: |
|
| |
|
|
| |
|
|
| |
|
|
| |
| Start Date |
Price |
|
Location/Event Details |
Register Online |
Request
More Info |
|
Print/Fax
Register |
|
|
| |
|
|
| |
|
|
|
|
| |
|
|
|
| |
|
|
| |
|
|
| |
Select a market segment to view more courses
|
|
| |
|
|
| |
Or, select a category to view more Business Skills courses
|
|
| |
|
|
| |
 Browse By Category
Browse By Location
Browse New Courses
|
|
| |
|
|
|
| |
| |
|
|
|
|