• Customer Service Training in Baltimore, Maryland

Live Customer Service courses in Baltimore, MD

Course ID Title Date Duration Type City Price More Info
245522 Communicating with Confidence for Women with Dr. Kim 5/6/15 1 day C Annapolis $199
245522 Communicating with Confidence for Women with Dr. Kim 5/7/15 1 day C Baltimore $199
189371 HDI Desktop Support Technician 5/18/15 2 days V Virtual Live $1,495
230769 Fundamentals of Customer Service 5/19/15 1 day V Virtual Live $400
189187 HDI Support Center Analyst 6/10/15 2 days V Virtual Live $1,495
244102 80545 Customer Service in Microsoft Dynamics CRM 2013 6/15/15 1 day V Virtual Live $1,000
244102 80545 Customer Service in Microsoft Dynamics CRM 2013 6/15/15 1 day V Virtual Live $1,000
251589 80545A: Customer Service in Microsoft Dynamics CRM 2013 6/16/15 1 day V Virtual Live $595
230769 Fundamentals of Customer Service 6/17/15 1 day V Virtual Live $400
230768 Excellence in Service - Basic 6/18/15 1 day V Virtual Live $395
230796 Excellence in Service - Advanced 6/23/15 1 day V Virtual Live $395
251846 HDI® Customer Service Representative 6/23/15 1 day V Virtual Live $895
230769 Fundamentals of Customer Service 6/29/15 1 day V Virtual Live $395
234558 PSD017: Problem Solving and Decision Making 7/17/15 1 day V Virtual Live $695
230769 Fundamentals of Customer Service 8/3/15 1 day V Virtual Live $400
189187 HDI Support Center Analyst 8/4/15 2 days V Virtual Live $1,495
244102 80545 Customer Service in Microsoft Dynamics CRM 2013 8/6/15 1 day V Virtual Live $1,000
189371 HDI Desktop Support Technician 8/19/15 2 days V Virtual Live $1,495
251846 HDI® Customer Service Representative 9/10/15 1 day V Virtual Live $895
230769 Fundamentals of Customer Service 9/18/15 1 day V Virtual Live $400
244102 80545 Customer Service in Microsoft Dynamics CRM 2013 10/5/15 1 day V Virtual Live $1,000
189187 HDI Support Center Analyst 10/7/15 2 days V Virtual Live $1,495
189371 HDI Desktop Support Technician 11/17/15 2 days V Virtual Live $1,495
189187 HDI Support Center Analyst 12/1/15 2 days V Virtual Live $1,495
244102 80545 Customer Service in Microsoft Dynamics CRM 2013 12/10/15 1 day V Virtual Live $1,000
251846 HDI® Customer Service Representative 12/18/15 1 day V Virtual Live $895
Title Duration Type Price Info
Cross-selling in a Customer Service Call 330 minutes O $75
Customer Service over the Phone 60 minutes O $75
Customer Service Fundamentals: Building Rapport in Customer Relationships 60 minutes O $75
Internal Customer Service 60 minutes O $75
Excellence in Internal Customer Service 300 minutes O $75
The Customer Service Agent in Action 270 minutes O $75
Managing Challenges in Customer Service 300 minutes O $75
Customer Service Training - The Interview and Beyond 6 minutes O $75
Customer Service Procedures 210 minutes O $75
The Fundamentals of Exceptional Customer Service 180 minutes O $75
The Customer Service Representative (CSR) 210 minutes O $75
Customer Service Processes and Procedures 180 minutes O $75
Customer Service in the Field 60 minutes O $75
Customer Service Confrontation and Conflict 60 minutes O $75
Shaping the Direction of Customer Service in Your Organization 60 minutes O $75
Excel at Customer Service Simulation 30 minutes O $75
Providing Customer Service Simulation 30 minutes O $75
Call Center Customer Service 210 minutes O $75
Internal Customer Service: Conflict and Complaints Simulation 30 minutes O $75
Overcoming Internal Customer Service Problems 210 minutes O $75
Customer Service Agent Skills Simulation 30 minutes O $75
Professional Skills for Customer Service Agents 270 minutes O $75
The AODA: Customer Service and Accessibility (Update Available) 90 minutes O $75
The AODA: Customer Service and Accessibility Standard 60 minutes O $75
Customer Service n/a O $146
Customer Service (Videos) n/a O $146
Leading a Customer-focused Team 240 minutes O $75
Interacting with the Customer 180 minutes O $75
Customer Satisfaction: Analysis and Implementation 150 minutes O $75
The Customer Support Specialist (CSS) 210 minutes O $75
Establishing Team and Customer Relationships 120 minutes O $75
Managing the Quality of the Customer Support Service Center 210 minutes O $75
Customer Support Specialist Professionalism Simulation 30 minutes O $75
Customer Support Specialist Simulation 30 minutes O $75
Measuring Customer Satisfaction Simulation 30 minutes O $75
Discovering What Your Customers Want 150 minutes O $75
Developing Customer Satisfaction Surveys 180 minutes O $75
Working with Internal Customers 240 minutes O $75
Assessing Customer Behavior 270 minutes O $75
Managing a Customer-focused Department Simulation 30 minutes O $75
Identifying Your Customers' Expectations 270 minutes O $75
Using Surveys to Measure Customer Satisfaction 180 minutes O $75
Customer Relationship Management - Fundamentals of CRM 180 minutes O $75
Customer Relationship Management - Implementing CRM 180 minutes O $75
Customer Relationship Management - eCRM 150 minutes O $75
TestPrep Customer Support Specialist n/a O $75
Talking Value with Your Customers 6 minutes O $75
Connecting Customers and Solutions 6 minutes O $75
Educating and Collaborating with Customers 6 minutes O $75
Turning Potential Customers into Allies 12 minutes O $75
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Online Training Bundles

Bundle ID Title Duration # of Events Type Price Info
252592 Customer Focus and Advocacy Part 2 3 hours 4 B $169
252590 Customer Service Fundamentals Part 2 1 hour 2 B $169
252589 Customer Service Fundamentals Part 1 5 hours 5 B $199
252588 Customer Service Representative, Process 15 hours 1 B $199
252587 Customer Service Representative, Professionalism 13 hours 1 B $199
252586 Inbound Call Center Management n/a 4 B $239
252583 Essential Selling Skills Part 2 1 hour 1 B $219
252579 Solution Selling 3 hours 2 B $239
252577 Sales Negotiations Part 1 3 hours 1 B $199
252439 Managing Customer-Driven Process Improvement 7 hours 4 B $239
252864 Canadian Legal Compliance 3 hours 1 B $169
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