• Customer Service Training in Baltimore, Maryland

Live Customer Service courses in Baltimore, MD

Course ID Title Date Duration Type City Price More Info
189187 HDI Support Center Analyst 6/10/15 2 days V Virtual Live $1,495
244102 80545 Customer Service in Microsoft Dynamics CRM 2013 6/15/15 1 day V Virtual Live $1,000
244102 80545 Customer Service in Microsoft Dynamics CRM 2013 6/15/15 1 day V Virtual Live $1,000
251589 80545A: Customer Service in Microsoft Dynamics CRM 2013 6/16/15 1 day V Virtual Live $595
230769 Fundamentals of Customer Service 6/17/15 1 day V Virtual Live $400
230768 Excellence in Service - Basic 6/18/15 1 day V Virtual Live $395
230796 Excellence in Service - Advanced 6/23/15 1 day V Virtual Live $395
251846 HDI® Customer Service Representative 6/23/15 1 day V Virtual Live $895
230769 Fundamentals of Customer Service 6/29/15 1 day V Virtual Live $395
234558 PSD017: Problem Solving and Decision Making 7/17/15 1 day V Virtual Live $695
230769 Fundamentals of Customer Service 8/3/15 1 day V Virtual Live $400
189187 HDI Support Center Analyst 8/4/15 2 days V Virtual Live $1,495
244102 80545 Customer Service in Microsoft Dynamics CRM 2013 8/6/15 1 day V Virtual Live $1,000
189371 HDI Desktop Support Technician 8/19/15 2 days V Virtual Live $1,495
251846 HDI® Customer Service Representative 9/10/15 1 day V Virtual Live $895
230769 Fundamentals of Customer Service 9/18/15 1 day V Virtual Live $400
244102 80545 Customer Service in Microsoft Dynamics CRM 2013 10/5/15 1 day V Virtual Live $1,000
189187 HDI Support Center Analyst 10/7/15 2 days V Virtual Live $1,495
189371 HDI Desktop Support Technician 11/17/15 2 days V Virtual Live $1,495
189187 HDI Support Center Analyst 12/1/15 2 days V Virtual Live $1,495
244102 80545 Customer Service in Microsoft Dynamics CRM 2013 12/10/15 1 day V Virtual Live $1,000
251846 HDI® Customer Service Representative 12/15/15 1 day V Virtual Live $895
251846 HDI® Customer Service Representative 12/18/15 1 day V Virtual Live $895
Title Type Price Info
Customer Service over the Phone 60 minutes O $75
Cross-selling in a Customer Service Call 330 minutes O $75
Customer Service Fundamentals: Building Rapport in Customer Relationships 60 minutes O $75
Leading a Customer-focused Team 240 minutes O $75
ITIL: Configuration and Release Management 180 minutes O $75
Difficult People in the Workplace Environment 180 minutes O $75
FSBO Postcard Program Download n/a O $69
CPAexcel Online CPA Self Study Course - BEC Section n/a O $485
Interacting with the Customer 180 minutes O $75
Internal Customer Service 60 minutes O $75
Customer Service Confrontation and Conflict 60 minutes O $75
Shaping the Direction of Customer Service in Your Organization 60 minutes O $75
Inbound Call Centers: People Management 180 minutes O $75
ITIL: Service Level and Capacity Management 150 minutes O $75
The Customer Service Agent in Action 270 minutes O $75
Managing Challenges in Customer Service 300 minutes O $75
Customer Service in the Field 60 minutes O $75
Customer Satisfaction: Analysis and Implementation 150 minutes O $75
Excellence in Internal Customer Service 300 minutes O $75
Working with Internal Customers 240 minutes O $75
Overcoming Internal Customer Service Problems 210 minutes O $75
Customer Service Agent Skills Simulation 30 minutes O $75
Internal Customer Service: Conflict and Complaints Simulation 30 minutes O $75
Technical Support Agent Skills Simulation 30 minutes O $75
The Contact Center and the Technical Support Agent 270 minutes O $75
Technical Support Essentials 300 minutes O $75
Assessing Customer Behavior 270 minutes O $75
Technical Support Agent Survival Skills 210 minutes O $75
Managing a Customer-focused Department Simulation 30 minutes O $75
Identifying Your Customers' Expectations 270 minutes O $75
Using Surveys to Measure Customer Satisfaction 180 minutes O $75
Bridge the Expectations Gap 270 minutes O $75
Professional Skills for Customer Service Agents 270 minutes O $75
ITIL: The Service Desk and Incident Management 210 minutes O $75
ITIL: Problem and Change Management 150 minutes O $75
ITIL: Continuity and Availability Management 150 minutes O $75
ITIL: Financial and Security Management 120 minutes O $75
The Inbound Call Center 150 minutes O $75
Inbound Call Center Management: Leadership 180 minutes O $75
Inbound Call Center Technology 240 minutes O $75
Performance Metrics for an Inbound Call Center 150 minutes O $75
Customer Relationship Management - Fundamentals of CRM 180 minutes O $75
Customer Relationship Management - Implementing CRM 180 minutes O $75
Customer Relationship Management - eCRM 150 minutes O $75
TestPrep Customer Support Specialist n/a O $75
Talking Value with Your Customers 6 minutes O $75
Connecting Customers and Solutions 6 minutes O $75
Educating and Collaborating with Customers 6 minutes O $75
Turning Potential Customers into Allies 12 minutes O $75
Regaining Your Customer's Trust 6 minutes O $75
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Online Training Bundles

Bundle ID Title Duration # of Events Type Price Info
252592 Customer Focus and Advocacy Part 2 3 hours 4 B $169
252590 Customer Service Fundamentals Part 2 1 hour 2 B $169
252589 Customer Service Fundamentals Part 1 5 hours 5 B $199
252588 Customer Service Representative, Process 15 hours 1 B $199
252587 Customer Service Representative, Professionalism 13 hours 1 B $199
252586 Inbound Call Center Management n/a 4 B $239
252583 Essential Selling Skills Part 2 1 hour 1 B $219
252579 Solution Selling 3 hours 2 B $239
252577 Sales Negotiations Part 1 3 hours 1 B $199
252439 Managing Customer-Driven Process Improvement 7 hours 4 B $239
252864 Canadian Legal Compliance 3 hours 1 B $169
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