How to Get Started with ITIL?? Training Class

1. What ITIL is and is not

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  Where ITIL fits


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  What ITIL can and cannot do for you

2. How ITIL helps the business

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  What business needs from IT


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  How ITIL can help IT meet those needs

3. How to "do ITIL"

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  Identify IT services which can benefit from ITIL


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  Value services to determine where to start


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  Measure IT services to validate improvement opportunities


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  Justify projects and start working

4. Determine your ITIL implementation readiness through gap analysis

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  Measure business needs


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  Measure IT capabilities


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  Plan for and measure ITIL improvements


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  How to communicate to business and IT staff

5. Select ITIL lifecycle stage and processes to close identified gaps

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  Gain ITIL buy-in and commitment from management


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  Determine cost of implementation


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  Create procedures and policy documents

6. Implement processes

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  Manage people, process, and technology


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  Manage external variables

7. Manage organizational change

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  Keeping the momentum


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  Measuring the effectiveness of ITIL implementation


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  Appropriate timing

• Anyone who has taken an ITIL Foundation course


• Anyone responsible for an ITIL implementation

ITIL v2 Foundation Exam Prep Boot Camp, ITIL v3 Foundation Exam Prep Boot Camp, or equivalent are suggested