Career Training >> Business Skills Training >> Management Training >> Dealing Effectively With Unacceptable Employee Behavior Training Seminar
Course ID: 5162 | Course Duration: 1 Day | CEUs: CEU Credits: 0.6 CPE Credits: 6
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Dealing Effectively With Unacceptable Employee Behavior Training Class

Course ID: 5162
 
 
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Dealing Effectively With Unacceptable Employee Behavior Training Seminar

How to get the productivity, cooperation and results you need without incurring resentment or damaging relationships

In this seminar you'll learn...

How to recognize the 15 warning signs that a problem is brewing
How to act-not react-in a negative situation
How to offer constructive feedback
How to set measurable performance standards and communicate them to your employees
And much more
Get expert advice on the sticky issue of disciplining workers whose performance just doesn't measure up. Learn how to handle each step of the process--recognizing the problem, assessing its severity ... to intervention strategies ... to termination procedures.
 
     
     
  Course Details  
     
     
  Agenda  
  WORKSHOP AGENDA
Program hours: 9:00 a.m. - 4:00 p.m.
Identifying the root causes of performance problems
Why bosses sometimes fail to recognize-or worse, fail to address- performance problems
The good news: When a "problem" employee really isn't a problem
The major reasons employees don't perform up to standards
15 warning signs that a performance problem is brewing
How to gauge whether a worker has a true performance problem or a personality clash with you or other co-workers
Recognizing the most common types of difficult workers
Identifying and getting help for employees whose performance problems are rooted in substance abuse, emotional or mental problems or pressing personal concerns
Understanding how you, as a manager or supervisor, may inadvertently contribute to or create performance problems
Tips for maintaining a clear, open communication channel with a problem worker
What to say-and what not to say-when you ask an employee to meet with you about a performance issue
The 10 characteristics of constructive criticism-and how to use it effectively to convey the perceived problem to the employee and promote productivity
How to avoid the communication breakdowns that can escalate a problem situation
How to avoid making emotionally charged statements that trigger a negative response- and lay the foundation for a lawsuit
Don't soft-pedal the issue: The importance of using specific, clear and direct language when communicating with employees about performance problems
Positive intervention techniques for turning performance problems around
The importance of taking corrective rather than punitive action
The critical differences among coaching, criticizing and disciplining-and how to decide which approach a particular situation calls for
When verbal reprimands are effective-and what you can do to prepare for and manage workers' reactions
Avoiding several common-but ineffective-managerial tendencies for dealing with problem employees
6 ways to provide employees with additional training-even if you're on a limited budget
Guidelines for establishing measurable performance standards and communicating them clearly to a problem employee
One vital step you must take to gain employee acceptance for the solution to a performance problem
The major elements every successful performance improvement plan must include
How to avoid the common mistakes managers and supervisors make when preparing for counseling sessions or performance reviews
A step-by-step checklist for conducting effective intervention meetings
Avoiding one of the most common reasons employee improvement plans fail to work
When the problem persists: How to conduct a formal discipline conference
How a discipline conference differs from a counseling meeting and other intervention strategies
A step-by-step checklist for conducting an effective-and legally sound-discipline session
Crying, anger, hostility and a variety of other employee reactions you may encounter during a disciplinary or termination meeting-and specific strategies for handling each
Innovative techniques that often work when traditional approaches to discipline don't get results
When to terminate
Employee actions and behavior that affect performance-and when they warrant termination
Examples of gross misconduct that are grounds for immediate dismissal-and how to keep control of the situation
A 6-point checklist for determining when termination is the best course of action
The 3 actions you must take before firing
How to build your case with solid documentation
Step-by-step guidelines for conducting a termination meeting
What to do after a termination to minimize negative repercussions among remaining workers
How to protect yourself and your organization from grievances and legal problems
How to develop a progressive discipline policy that gets results and minimizes the legal liabilities of your organization
5 potentially explosive scenarios to avoid at all costs
6 actions you can take during disciplinary interviews to reduce the risk of lawsuits
Understanding the double-edged nature of your organization's employee handbook-how it can be a valuable tool or a legal liability, depending on the circumstances
 
 
 
     
     
  Comments  
 

Past participants say it best

"A direct hit! What I learned today will allow me to assess and resolve

all of my supervisory problems. Thank you."- Dinah LaFaber Supervisor TTC Inc.

"The DASR model paid for the class itself. I can now give employees feedback confidently and comfortably. The best presenter I've ever had." - Cynthia Cole Treasury Services Manager Herman Miller Inc.

"Very interesting and informative. Taught me a lot about behavior, and I also learned something about myself and my role as a manager."- Marcus Young HR Manager Interstate Cable

"An excellent, concise presentation of key elements for better coaching and conferencing techniques in

problem-solving issues." - Carol Hummel Administrative Manager Networks Electronic Corp.

 

Another great reason to attend:

The trainers Mark Stephens or Eve Brooks

Mark has trained thousands of managers, supervisors and human resources professionals throughout North America in the finer points of correcting  performance shortfalls and redirecting problem workers. His seminars are noted for their focus on the real-world discipline and performance problems

managers and supervisors face every day.

Eve is a management and training expert who has spent a major part of her career coaching, counseling and advising both managers and workers. In her seminars, Eve draws on her experience to offer a wealth of insightful advice on constructive ways to discipline underachieving workers and correct

performance problems.

When you attend this workshop with Mark or Eve you'll leave with the essential coaching skills you need to improve worker performance and increase your organization's productivity.

 

Registration. As soon as we receive your pre-registration, you'll receive a confirmation receipt via email from support@trainup.com.You will receive an Express Admission Ticket in addition to your confirmation order receipt, simply take the express ticket with you to the program and hand it to the registrar. If your ticket doesn't arrive before the seminar, be sure to go anyway. The instructors are expecting you! You may register up until the day before the course date.

Bring this Dealing Effectively With Unacceptable Employee Behavior training class in-house at your facility. Request More Information Request More Information On Dealing Effectively With Unacceptable Employee Behavior
 
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  Dealing Effectively With Unacceptable Employee Behavior Training Course Dates and Locations  
     
  Course ID: 5162 | Course Duration: 1 Day  
     
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03/19/2010 $149.00    Chattanooga, TN Register Online For The 03/19/2010 Event Request More Information   Register By Fax For The 03/19/2010 Event
03/22/2010 $149.00    Watertown, NY Register Online For The 03/22/2010 Event Request More Information   Register By Fax For The 03/22/2010 Event
03/23/2010 $149.00    Binghamton, NY Register Online For The 03/23/2010 Event Request More Information   Register By Fax For The 03/23/2010 Event
03/24/2010 $149.00    Kingston, NY Register Online For The 03/24/2010 Event Request More Information   Register By Fax For The 03/24/2010 Event
03/25/2010 $149.00    Albany, NY Register Online For The 03/25/2010 Event Request More Information   Register By Fax For The 03/25/2010 Event
03/26/2010 $149.00    Springfield, MA Register Online For The 03/26/2010 Event Request More Information   Register By Fax For The 03/26/2010 Event
04/01/2010 $149.00    Tampa, FL Register Online For The 04/01/2010 Event Request More Information   Register By Fax For The 04/01/2010 Event
04/06/2010 $149.00    Corpus Christi, TX Register Online For The 04/06/2010 Event Request More Information   Register By Fax For The 04/06/2010 Event
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