Correcting Performance Problems Training Class

Correcting Performance Problems Training Seminar

Overview:
In this course students learn how to counsel and discipline employees who are poor performers or who are displaying unacceptable behavior. Unacceptable behavior generally falls into three categories: attendance, performance, and conduct.

At Course Completion:
After completing this course, students will know how to: - Identify the types of attendance problems, assess their impact, and determine the problem's severity; identify the types of achievement problems, assess their impact, and determine the problem's severity; and identify the types of conduct problems, assess their impact, and determine the problem's severity. - Identify the causes for an employee's performance problem by interviewing, question an employee regarding attendance issues, describe the factors affecting achievement, and apply conduct investigation techniques. - Prepare to conduct a feedback session, encourage communication with the employee during the session, and conduct a constructive feedback session with an employee with a performance problem. - Communicate and prevent the discrepancy between an employee's behavior and performance standards, identify the type of employee reaction, and tackle it effectively. - Keep a disciplinary perspective, determine the cause for disciplining an employee, prepare for conducting a disciplinary meeting, maintain positive rapport, avoid pitfalls during a disciplinary meeting with an employee, keep the meeting productive, monitor employee performance, and conduct a follow-up meeting with the employee.