Dealing with Difficult People Training Class

Dealing with Difficult People Training Seminar

How to communicate with tact and skill. Concrete techniques for dealing with difficult people in the workplace and at home: Never again fall victim to those who love to make life miserable for the rest of us. This training provides specific strategies for getting ... - Adversaries to cooperate - Bullies to back off - Wallflowers to open up - Chronic complainers to quiet down Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and your coworkers with greater confidence. Cooperation, collaboration, and compromise will improve - and that makes for a more productive and efficient workplace for everyone.

One-day seminar, 9 a.m. to 4 p.m.

 100% satisfaction guaranteed

Do you know how to work with difficult people?  How many of these personalities do you recognize?

-           The Know-It-Alls

They're arrogant and usually have an opinion on every issue. When they're wrong, they get defensive.

-           The Passives

These people never offer ideas or let you know where they stand.

-           The Dictators

They bully and intimidate. They're constantly demanding and brutally critical.

-           The Gripers

Is anything ever right with them? They prefer complaining to finding solutions.

-           The "Yes" People

They agree to any commitment, yet rarely deliver. You can't trust them to follow through.

The "No" People

How this program is structured...

It's structured for maximum learning. You'll experience a carefully designed combination of:

-           Informative presentation

Your trainer is skilled at sharing information in a way that's engaging. Just sit back and take it all in.

-           Practice exercises

You'll do some of these alone, and others with groups or a partner. Don't worry - no one will be singled out or embarrassed.

-           Group discussion

Get your questions answered. Share your point of view. These are some of the most stimulating segments of the program.

 They are quick to point out why something won't work. Worse, they're inflexible.

Of course you recognize them. They're the people you work with, sell to, depend on, live with. Learn to deal with them quickly and confidently at Dealing with Difficult People.

Concrete techniques for dealing with difficult people in the workplace and at home

Never again fall victim to those who love to make life miserable for the rest of us. This training gives you concrete techniques for dealing with difficult people in the workplace and at home. It provides specific strategies for getting adversaries to cooperate ... bullies to back off ... wallflowers to open up ... chronic complainers to quiet down. Knowing how to deal with difficult people at work will allow you to approach your job with more enjoyment and your coworkers with greater confidence. Cooperation, collaboration, and compromise will improve - and that makes for a more productive and efficient workplace for everyone.

How this seminar will help you deal with problem people

1. You'll understand the difficult people in your life.

Learn how they think, what they fear, why they do what they do.

Understanding difficult people makes dealing with them less frustrating.

2. You'll know specifically what to do and say.

At this seminar, you'll concentrate on here's-how-you-do-it

techniques. You'll leave knowing how to use these techniques in

specific situations, with all types of difficult people.

3. You'll be less of a target for difficult people.

Look at the difficult people in your life. Chances are, at least one

person manages to get along with them. You can, too. Learn how to

derail problem people and teach them to treat you with respect.

4. You'll bring out the best in people.

Let's face it - nobody's difficult all of the time (and everybody's

difficult some of the time). Your new skills will help you reinforce the

most positive behavior in everyone - at work and at home.

Never again fall victim to those who love to make life miserable for the rest of us ...

- You'll learn why they act the way they do.

- You'll find out exactly what to say and do in specific situations.

- You'll become less of a target for their barbs and antics.

- You'll see how to bring out the best in even the worst offenders.

Attend this seminar and gain the communication skills you need to

"de-stress" all of your difficult relationships, on the job and off.

This is a day of intensive training with immediate payback ...

Learn to take the offensive against know-it-alls, dictators, snipers, gripers, "yes" people, "no" people, and all of the other contrary characters you confront every day.

Thumbs-up from past participants ...

"Before today, I didn't realize how much I allowed

others to control my reactions and emotions. I will,

from this day forward, focus on being a happy and

more supportive person."

- Deborah A. Hoze, registered medical assistant

"At times, I too, become a difficult person because

I've allowed others to manipulate me ??? I learned

how not to become part of the problem."

- Judith A. Ray, accountant

"This course was straightforward and practical -

???user friendly.' The time passed quickly."

- Jacqueline Trayner, graduate student

"My leadership skills will improve greatly now that

I have the tools to deal with my staff."

- Wendi Perea, customer service supervisor

"Helped me to not only understand my own

personality style, but also those of the people I

deal with on a daily basis."

- Cristy Spencer, regional traffic director

"This seminar revitalized me, brought things

???home,' refocused my skills to deal with difficult

staff more effectively."

- Susan Klingensmith-Gilkey, director

"... lots of practical info! I'm excited about developing my plan of action, and will look at my coworkers in a different, more open-minded and caring way."

­ Denise Weaver, senior benefits specialist