Course ID: 5144 | Course Duration: 2 Days | CEUs: CEU Credits: 1.2 CPE Credits: 12

Course Dates:

Excelling as a Highly Effective Team Leader Training Class

Course ID: 5144

Excelling as a Highly Effective Team Leader Training Seminar

In this seminar you'll learn...

How to build a cohesive, results-oriented team from a group of diverse individuals

Motivational techniques that inspire team members to want to perform at their peak

How to grant the team more decision-making and problem-solving authority as it matures

How to gain team member commitment to policy and procedural changes that are critical to the success of the organization

And much more

In this two-day workshop, you'll learn the personal leadership characteristics and skills that spark the kind of energy and enthusiasm that make productivity and performance soar. Get step-by-step guidelines and practical advice for transforming a group of individuals into a creative, results-producing team.


	Agenda
	WORKSHOP AGENDA Day one: 9:00 a.m. - 4:00 p.m. Characteristics of successful team leaders 10 critical behavioral skills successful team leaders must master Transitioning to a team environment: Understanding the differences between supervisors/managers and team leaders How to gain the acceptance and trust of team members when you're replacing another team leader Stand up and shout-or should you? How to promote your team and its accomplishments to upper management Understanding your team's purpose and position within the organization Why every successful team leader is also a group member Strategies for keeping yourself motivated and energized as a team leader How to build a team that gets results The 4 key words that describe every top-performing team How to overcome the 10 major obstacles that keep teams from effectively setting goals Calling a team a team doesn't make it one: Find out the 13 key characteristics that make a successful team Team chemistry: Personality and interpersonal styles that lead to collaboration-and also to conflict Why it's important to help your team develop a written "code of conduct" DIAMOND: A can't-miss formula for planning and setting achievable team goals How to get the team to welcome new members without feeling threatened Understanding the primary reasons teams fail to accept responsibility 9 keys to putting an end to reverse delegation Benchmarks for evaluating a team's progress, performance and bottom-line results Creating a motivating team climate How team leaders sometimes inadvertently contribute to a lack of team performance Overcome the myth of motivation by remembering these 2 key points The 4 different team climates a leader can create-use this Team Leader Effectiveness Grid to find out which one you've fostered for your team The keys to building trust between team members and the team leader, especially after a negative or unpopular decision has been made How to renew and refuel a team that starts off with enthusiasm and energy but soon becomes discouraged How to recognize team accomplishments when one team member constantly tries to take all the credit for the group's performance How to inspire and motivate a team that routinely has more work than it can reasonably handle People give when they get: Key points to keep in mind when planning incentives and rewards The changing role of the team leader The 4 stages of team development-and the team leader's role in each How well do you coach and counsel your team? Use this exercise to find out how you're influencing your team's development Riding the fast track to continuous improvement: How to identify and respond to team members' needs as they move through the 4 stages of team development How to identify your team's current stage of development How to gradually release more power, influence and authority to the team as members mature and jell in their roles The 2 critical factors for getting team members to accept change How to use delegation to push team members to take action and get results The 2 most common leadership styles-and a leadership approach that incorporates either or both, depending on the needs of team members Understanding the single most important function of the team leader Understanding when to "coach" and when to "direct" in order to elicit the best performance from team members Tuning in to critical communication cues The 4 components of effective communication 8 tips for helping team members communicate better with each other, with customers and with you How to get team members to listen to and accept criticism from one another Tips for training team members on how to get and give feedback from customers The common barriers to effective listening and how to overcome them to strengthen relationships among team members How to help team members understand the difference between "acceptance" and "agreement" 6 benefits of asking good questions-and the 5 types of questions to avoid Day two: 9:00 a.m. - 4:00 p.m. Dealing with performance problems How to nip the behavior problems of individual team members in the bud before they negatively impact team performance Understanding the 3 major types of problems that keep team members from performing at their peak-and the specific actions you can take to counter each type A sure-fire approach for getting team members who choose not to perform to not only change but to grow How to determine when additional training is needed to smooth out rough spots in performance 4 critical steps to making sure your discipline sticks How to conduct an effective performance review How to deal with "eager beavers" who don't produce A dozen key areas to examine when the team as a whole is experiencing performance problems Shared problem solving and decision making The 3 primary problem-solving and decision-making styles most teams utilize-and the pros and cons of each What keeps teams from solving problems? How to identify the major obstacles that can paralyze innovative thinking and grind progress to a halt The team leader's role in the rational problem-solving process How to use brainstorming as a tool for encouraging the free exchange of ideas and solutions Avoid conflict and controversy with this proven technique for making choices when several excellent alternatives are on the table How to establish a creative, synergistic decision-making climate How to identify your own preferred problem-solving style-and how it affects the team What to do when team members are too willing to compromise instead of working through problems How to gain cooperation when some team members won't abide by the decisions made by the team as a whole How to finally reach consensus when one member of the team refuses to compromise How to get your team to make decisions when team members want to be told what to do The top 10 factors that influence a team's decision-making process Dealing with team conflict The key to promoting team harmony and minimizing disagreements How to recognize potentially counterproductive or destructive team member activities-and how to deal with them before they lead to conflict Why you can't sweep team conflict under the rug Proven methods for structuring and conducting successful conflict-resolution meetings A 10-step disciplinary process that addresses misconduct openly and frankly The 5 levels of team conflict and what you can do to help mitigate the factors that cause them 10 conflict-avoidance tips team leaders can practice in any team situation How to deal with interpersonal problems that can threaten team cohesiveness How to deal with team members who spend more time competing with each other than cooperating What to do with team members who go directly to upper management when they disagree with a team decision How to get your team to work effectively with other teams so that work flows smoothly and the organization's goals are achieved How to use the RISC strategy to work through conflict The 3 ways teams commonly mishandle anger-and how to help team members redirect it Conducting effective team meetings Why the time you spend planning and preparing for a meeting is as important as the meeting itself 5 key elements of an effective meeting agenda 10 tips for leading purposeful, productive team meetings How to create an environment that encourages team members-even untalkative ones-to fully participate in the exchange of ideas Telltale clues that your meetings are floundering-and what you can do to revive them 2 dozen techniques experienced team leaders use to keep discussions flowing during meetings Facilitation techniques for ensuring that team meetings run smoothly-and which behaviors to avoid The "100-mile rule": How to use it to eliminate distractions and keep team members focused on the business at hand Managing virtual teams Understanding how virtual teams are revolutionizing the workplace The 3 phases of planning and development necessary for creating a winning virtual team The essential skills and technology needed to support an effective virtual team Understanding and supporting the dynamics of teams that reach across organizations How to enhance personal communications when team members meet electronically One of the key reasons virtual teams fail-and commonsense approaches to prevent it

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Registration. As soon as we receive your pre-registration, you'll receive a confirmation receipt via email from support@trainup.com.You will receive an Express Admission Ticket in addition to your confirmation order receipt, simply take the express ticket with you to the program and hand it to the registrar. If your ticket doesn't arrive before the seminar, be sure to go anyway. The instructors are expecting you! You may register up until the day before the course date.

Cancellations and substitutions. Cancellations received up to five working days before the conference are refundable, minus a $10 registration service charge. After that, cancellations are subject to the entire conference fee, which you may apply toward a future conference. Please note that if you don't cancel and don't attend, you are still responsible for payment. Substitutions may be made at any time.

The check-in table opens at 8:15 a.m. When you arrive at the hotel, please check the directory for the exact location of the workshop. The registrars will greet you, and collect your Express Admission Ticket, hand you workshop materials and direct you toward your seat. You'll also want to take the opportunity to meet other professionals from your local area. Introduce yourself! You may meet a new friend. Plan to be registered and ready to go by 8:50 a.m.

This class begins at 9:00 a.m. on the dot and wrap up at 4:00 p.m. Lunch is on your own from 11:45 a.m. to 1:00 p.m. Why not invite another participant to dine with you? You can share information, review the morning and make the day even more enjoyable.

Parking. The best efforts are made to find workshop facilities that have all the pluses : Convenient location, great meeting rooms, courteous staff and plenty of free parking. However, some facilities have paid parking only. You may want to check with the facility personnel to determine parking fees-often they can direct you to free parking just around the corner.

Tape recording. These programs-both what you see and what you hear-are fully copyrighted. No audio recording or videotaping, please.

Program agenda:

8:15 a.m. - 9:00 a.m. Register and collect materials

9:00 a.m. - 11:45 a.m. Workshop session

11:45 a.m. - 1:00 p.m. Lunch on your own

1:00 p.m. - 4:00 p.m. Workshop session

Seminar materials

And you won't go home empty-handed. You'll leave this workshop with a Certificate of Attendance;

a soundly researched, unabridged workbook; your Personal Action Plan for implementing what you've

learned; and step-by-step guidelines for sharing the new ideas with your associates back at work.

Need one more reason to choose this seminar? The guarantee.

It's simple. If you're not happy, the instructors are not happy. If you're not absolutely delighted with the value and benefits to be gained from this workshop, tuition is fully refundable or choose to attend another seminar given by this course sponsor.