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Course ID: 5174
| Course Duration: 1 Day
| CEUs: CEU Credits: 0.6 CPE Credits: 6
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Course Dates:
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How to Become a Better Communicator Training Class
Course ID: 5174
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How to Become a Better Communicator Training Seminar
Essential communication skills training for managers, supervisors, team leaders and others
In this seminar you'll learn...
How you can increase the levels of collaboration and mutual support among team members, co-workers and managers
How to express your ideas in ways that gain the attention, support and respect of others
How to quickly "fit in" with any group of people
How to make an unforgettable, positive first impression on anyone
And much more
Excellent interpersonal communication skills are the most potent career and personal skills you can possess. Learn how to communicate effectively and confidently with these practical and proven techniques and skills that are essential for managers, supervisors, team leaders ... anyone interested in heading for the top!
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Agenda |
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WORKSHOP AGENDA
Program hours: 9:00 a.m. - 4:00 p.m. How to create rapport, build trust and establish your credibility
Learn the secret to quickly establishing rapport and conversing easily with new acquaintances
Do others see you as trustworthy? How to ensure that your words and actions tell others you're a credible, reliable professional-a person who can be counted on!
How to "break the ice" and get a good conversation going, even with a total stranger
How to be immediately accepted into any group of people even if you seem to have nothing in common with them
How are your mouth management skills? It's vitally important to your credibility that you know how to keep confidences confidential and secrets secret
Concrete steps you can take to increase the level of trust, cooperation and support from your co-workers, employees and your boss
How to avoid sending contradictory or confusing signals about yourself Making an impact-how to have power and influence with people
Why it really does matter whether or not people like you-and how to make it happen
The 3 things you can give away that will return you the loyalty, devotion and friendship of others
A sure-fire way to make enemies-and how to avoid it
The secret of Socrates-how to get others to see your point of view with the gentle method that has worked wonders for more than 2,000 years
The 15 vital interpersonal skills shared by influential people-how do you measure up?
Understanding the 6 major components of personal charisma-and what you can do to further develop these qualities in yourself Clear and assertive communication skills
Never be put on the spot again! You'll learn how to think on your feet when challenged with a difficult or negative question
Learn the 9 steps of assertive communication that will put power and confidence in your words
3 easy-to-use assertive listening techniques that will make all your communications more effective
Should you respond to a "put-down"? Yes! You'll learn how to effectively handle put-downs, slurs
Learn positive techniques for delivering constructive feedback to co-workers, employees, even the boss
When you're on the receiving end-how to accept and learn from negative feedback without becoming hurt or angry
How to handle it when you're criticized in front of others Communicating with difficult people and in tough situations
How to recognize the 7 most difficult personality types and how to deal with each
The 6 basic steps for dealing with all negative behavior
Special strategies to use when the difficult person is the boss
How to practice your new communication skills in low-risk situations
How to use a fail-safe strategy for keeping a disagreement from escalating into an argument
Understanding how your thinking style affects your ability to handle difficult people and situations
How to say "No" without feeling guilty or causing resentment
How to deal with your feelings of anger and helplessness when dealing with difficult people and unreasonable behavior
How to handle malicious gossip and back-stabbing in a way that preserves your credibility and dignity How to make an unforgettable, positive first impression
How to use the first 4 minutes to make a dynamite impression on anyone you meet
Learning how to correctly "set the stage" for every interaction
How you can avoid the most common blunders that create a negative impression
Recognizing the single biggest factor that determines whether or not people take you seriously
How using what Dale Carnegie called "the sweetest sound in any language" makes you someone people remember
3 ways you can demonstrate that you're a positive and self-confident professional Business etiquette-professional polish that shows
The 6 basic rules of business etiquette-ignore these at your peril!
Recognizing and eliminating unconscious sexism from your speaking and writing
Business introductions-whom do you present to whom? Should you stand? What's the most appropriate greeting?
Important etiquette tips to remember when interacting with your boss
No matter where you work, there's one point of protocol that you must know!
How to handle the many etiquette questions that still arise about the sexes working together. Who pays for lunch? Who opens doors? What about shaking hands? You'll learn up-to-date ways of dealing with these and other questions in ways that make everybody feel good
4 lifelong benefits you'll gain from attending this workshop
1You'll learn practical, proven techniques for communicating effectively with all types of people.
Let's face it-dealing with others isn't always easy. In fact, if you're like most people, it's one of the biggest day-to-day challenges you face. We'll show you just how to meet the challenge and be more successful with all the people you interact with. You'll be able to build stronger and better relationships with your work associates (including clients and customers, peers, co-workers and bosses) and the important people in your personal life.
2 You'll improve your prospects for career and financial success.
A study published by the Carnegie Institute of Technology reports that 15% of financial and career success is due to technical competence and 85% is due to interpersonal skills. Your promotability and opportunity for long-term financial success hinge to a great degree on your ability to communicate effectively with people. Isn't it worth just one day of your time to gain the vital interpersonal communication skills that can reward you for years to come in increased career and financial success?
3 You'll sharpen your leadership skills.
The hallmark of effective leadership is the ability to get people to do things ??? and the only way to get anyone to do anything is by making them want to do it. We'll show you how to use this fundamental principle to win the help and support of the people around you.
4 You'll project a more confident, more polished and more professional image.
Nothing says more about your competence, confidence and professionalism than your human relations skills. Your ability to communicate effectively with people in a variety of settings and situations is the most important business skill of all. Those who are recognized as both technically skilled and skilled at dealing with people enjoy the recognition and respect of everybody.
Ready for the benefits that more powerful interpersonal communication skills can bring? Reserve your place in this fascinating seminar by registering below.
What our attendees say
"I would highly recommend this seminar. I've learned a lot about communicating and plan to review my
communication methods and improve areas that need improvement." - Joyce A. Puch, Accountant Programmed Insurance Marketing, Inc.
"Touched on a wide variety of communication skills. Very helpful in dealing with different personality types."
- Debra Beste, Pharmacy Manager Wal-Mart
_"The seminar was very eye-opening. I now realize what is involved in true communication." - David Conrad, Warehouse Manager Winwell Distribution
_"This was very useful in building good communication skills. It offered several techniques in attaining the desired result(s) for several business settings. Very good!" - Mike Hewkin, Maintenance Planner Integram - St. Louis Seating
_"This is an excellent tool in assessing your audience and determining how to communicate with different personalities effectively and professionally." - Robert D. Moran, Jr., Integrated Product Team Leader Boeing Defense & Space Group
_"I found How to Become a Better Communicator to be helpful to me in the areas of clarity and assertiveness. It has turned my weak areas into areas of opportunity." - Sharron Williams
"Presents good suggestions for evaluating myself and how I affect my interactions with people." - John J. Kennedy, Assistant Director Pennsylvania Department of Environmental Protection
Learn lifetime interpersonal communication skills from an expert
-Michele Guzy, Lorry Denniston or Charlie Long
Michele, Lorry and Charlie are committed to giving you the insights and skills to help you communicate
more effectively with people. They believe in what they teach and have seen firsthand the powerful
benefits for those who practice excellent interpersonal communication skills. Michele, Lorry and Charlie are superb teachers who combine real-life examples and just the right touch of humor with a contagious enthusiasm for their subject. They are dedicated professionals who deliver thoroughly researched and proven interpersonal communications concepts to their seminar participants. |
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Pre-requisites |
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Your tuition is tax deductible. Even the government smiles on professional education. All expenses of Continuing Education (including registration fees, travel, meals and lodging) taken to maintain and improve professional skills are tax deductible according to Treasury Regulation 1.162-5 Coughlin vs. Commissioner, 203 F2d 307.
This seminar qualifies for 6 contact hours (.6 CEUs) in accordance with guidelines set forth by the International Association for Continuing Education and Training-Authorized Provider number 3307. You must attend the entire program to qualify for CEUs. Many national, state and local licensing boards and professional organizations will grant Continuing Education credit for attendance at our seminars. You may want to contact
your own board or organization to find out what's required. Registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boa
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