Course ID: 5164 | Course Duration: 2 Days | CEUs: CEU Credits: 1.2 CPE Credits: 12

Course Dates:

How to Excel at Managing and Supervising People Training Class

Course ID: 5164

How to Excel at Managing and Supervising People Training Seminar

Become a more effective, more successful supervisor-in just two days intensive, hands-on workshop

In this seminar you'll learn...

To speak ... write ... communicate-clearly and tactfully

To make the skills of today's best supervisors second nature

How to deal quickly and professionally with every performance problem

To give criticism in a way that creates positive behavior-not resentment

And much more!

Here's the bottom line: To succeed in your expanding role, you've got to get in tune with the times ... and keep one step ahead of the changes. That means continually updating your skills and seeking out all the freshest ideas, latest strategies and cutting-edge techniques you can get your hands on. That's where this intensive, hands-on workshop comes in. In just two days, you'll get the most up-to-the-minute information and exciting discoveries available on how to manage change, motivate, discipline, delegate, inspire, problem solve ... all the critical skills you need to succeed as a supervisor.

Get what you need to

succeed: Innovative ideas

and fresh new approaches

to supervisory success

Whether you're new to the job or well-established, you'll take home dozens of fresh ideas, imaginative solutions and best practices you can use the very next day.

In just two days, you'll get the most up-to-the-minute information and exciting discoveries available on how to manage change, motivate, discipline, delegate, inspire, problem solve - all the critical skills you need to succeed

If you're new to the job, this upbeat workshop will break you in fast. If you're experienced, it will help you polish your skills to get even better. Every supervisor will walk away with an arsenal of up-to-the-minute information, bold strategies and proven-to-work approaches. You'll feel motivated, energized and prepared to tackle any tough situation that comes your way.

Don't miss this opportunity to spend two full days focused on your job and your unique problems each

day packed with ways to guarantee your success in your ever-expanding role as supervisor and leader.


	Agenda
	WORKSHOP AGENDA Day one: 9:00 a.m. - 4:00 p.m. Add leadership to your repertoire of skills Your leadership style: What's good about it? What needs work? Firsthand advice on becoming a role model everyone looks up to How to give direction (not orders) so others jump into action Moving from the details to the big picture-a leadership must Serious about getting more done? It's simple-delegate! Boss vs. buddy: Which are you to employees? What great leaders do to get people to follow Use the power of assertiveness to open lines of communication and get things done Wear all your supervisory hats successfully Avoid the 5 things that can derail even experienced supervisors Telecommuting, job sharing, flextime: What the books WON'T tell you about managing today's employees How to communicate the benefits of technology-rather than dwell on the problems Close the generation gap! How to get Boomers, Gen-Xers-everyone-to work together Are you a leader still trapped in a boss's mentality? Becoming a diversity champion-here's where it all begins Positive ways to inspire, guide and lead Steps to conducting performance evaluations that improve behavior and morale Know which buttons to push to get employees to give their ALL Why supervisors often fail when giving criticism What's personality got to do with performance? Plenty! The hidden reasons behind why employees do what they do-performance problems solved! Ways bosses actually discourage employees from working harder Discover what employees need and expect from you Manage unwanted behaviors and attitudes Dealing appropriately with drugs, alcohol and other sticky personnel issues 6 ways to get problem employees to change Stop butting heads with employees who challenge you, know everything or dominate Transforming "can't do" attitudes to "can do" Lighting a fire under the employee who's nice-but lazy The rules of managing people are changing-what you need to know and do now Zap negativity ... before it spreads out of control Take command of the creative process Good-by status quo: How to make new ideas part of every employee's job description Stuck on a stubborn problem? Innovative ways to find a quick solution Does your work environment encourage-or squelch-innovation? How to fit "dream space" into your employees' workday How to train your brain to think in new and profitable ways Beyond the suggestion box-idea-generating tactics that work like magic Day two: 9:00 a.m. - 4:00 p.m. Communicate like a leader Business writing tips you can use now to make sure your memos and e-mail messages get your point across Become aware of credibility-robbing speech habits-and eliminate them Deliver bad news, say "No," turn down requests-with tact Develop radar that instantly detects when people misunderstand you Listening "how-to's" that make it easy to connect with others Communication traits employees look for and admire in a leader Ever get the feeling your feedback goes in one ear and out the other? Here's the solution Recruit, hire and develop great employees Money's the secret to getting good employees to stay-WRONG! Interviewing strategies for avoiding bad hires that cost time and money Inside the exit interview: The real reasons why employees move on The pros and cons of making counteroffers when employees resign Recruiting and hiring the best-an expertise supervisors can and must develop Coach employees through change and transition Positive ways to present change to employees-and relieve anxiety Your best options when employees don't see change the way you do Poorly managed organizational change: Do you recognize the tell-tale clues? Kid-glove techniques for helping employees see opportunity-not threat-in change Put yourself in their shoes: 7 hard facts about how employees really feel about change Essential supervisory tools to master now How to define and organize priorities and accomplish more than ever What to do to detect-and stop-employees who are fooling around on the Web and with e-mail Self-management habits the most successful supervisors practice daily Maximizing the Internet ... a supervisor's best friend Managing deadlines, time, projects and priorities: Why make it harder than it has to be? Plan your professional future Smart tips for attracting the favorable attention from higher-ups that you deserve What drives today's most successful supervisors? The answers revealed Questions to ask yourself to put your job ... your career ... your future into focus Got the "blahs"? How to get-and stay-motivated on the road to supervisory success Two days-that's all it takes to gain these powerful management skills Do you need this course? _Has your career reached the point where knowledge of the latest strategies is critical to your success? _ Do you rely on traditional ways of handling problems because you haven't had the opportunity to learn new approaches? _ Are you busy 24/7 with no time to stop and think about how you could be even more effective? _ Do you feel like you're operating in the dark when it comes to dealing with some of the unfamiliar issues that arise in today's changing workplace? _ Do you ever think "there must be a better way"? If you answered "Yes" to even one of the above questions, this workshop will be one of the best investments of time and money you'll ever make-hands down. So much is expected of supervisors today as they step forward and take on the challenges of leadership And here are even MORE great reasons to attend: Step back, catch your breath and focus on your career in a unique environment where your professional growth will be nothing short of phenomenal. Unleash your creative side in stimulating discussions and idea-generating sessions that take problem solving to a whole new level. Get involved in hands-on exercises and practice sessions where you can try out new skills in a "we're in this together" environment. Get up to speed on crucial legal, management and motivation information you and your organization simply can't afford to be without.


	Pre-requisites
	This workshop qualifies for 12 contact hours (1.2 CEUs) in accordance with guidelines set forth by the International Association for Continuing Education and Training-Authorized Provider number 3307. You must attend the entire program to qualify for CEUs. Many national, state and local licensing boards and professional organizations will grant Continuing Education credit for attendance at our workshops. You may want to contact your own board or organization to find out what's required. Registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. This workshop qualifies for 12 CPEs. No prerequisite courses, advance prepar


	Comments
	As soon as we receive your pre-registration, you'll receive a confirmation receipt via email from support@trainup.com.You will receive an Express Admission Ticket in addition to your confirmation order receipt, simply take the express ticket with you to the program and hand it to the registrar. If your ticket doesn't arrive before the seminar, be sure to go anyway. The instructors are expecting you! You may register up until the day before the course date. Cancellations and substitutions: Cancellations received up to five working days before this seminar is refundable, minus a $10 registration service charge. After that, cancellations are subject to the entire seminar fee, which you may apply toward a future seminar. Please note that if you don't cancel and don't attend, you are still responsible for payment. Substitutions may be made at any time. Program agenda-both days: 8:15 a.m. - 9:00 a.m. Register and collect materials 9:00 a.m. - 11:45 a.m. Workshop session 11:45 a.m. - 1:00 p.m. Lunch on your own 1:00 p.m. - 4:00 p.m. Workshop session Seminar materials And you won't go home empty-handed. You'll leave this workshop with a Certificate of Attendance; a soundly researched, unabridged workbook; your Personal Action Plan for implementing what you've learned; and step-by-step guidelines for sharing the new ideas with your associates back at work. Need one more reason to choose this seminar? The guarantee. It's simple. If you're not happy, the instructors are not happy. If you're not absolutely delighted with the value and benefits to be gained from this workshop, tuition is fully refundable or choose to attend another seminar given by this course sponsor. Gain the latest and best techniques for effectively managing and supervising people Learn the vital skills you need to successfully handle all your supervisory challenges - taught exclusively in this hands-on, two-day workshop