Program hours: 9:00 a.m. - 4:00 p.m.
How to get organized and stay that way
6 tips for developing a plan to get the most out of each day
How to productively use the part of your day that most people waste
Perform 2 easy tasks at the end of each day and save hours (and headaches) the next day
Back to the basics-the unbeatable benefits of the tried-and-true "to-do" list
How the "80/20" rule will help you identify your most important tasks
How to organize your work area for improved efficiency
Dealing with correspondence-shortcuts you and your boss can work out together
When less truly is more-how to practice the art of paper purging
Time management solutions that work
3 specific methods for shaving time from routine jobs
When taking a well-deserved break can actually save you valuable time
3 steps for streamlining paperwork by using the "handle-it-once" rule
Parkinson's Law-reclaim wasted time by applying its universal lessons
How to avoid falling into the trap of working more and accomplishing less
How to pinpoint time wasters in your workflow system
10 "Golden Rules" of time management
How to eliminate the biggest self-generated time waster
Stress management techniques
How to recognize and deal with the 5 most common causes of work-related stress
How your physical environment contributes to stress-tips for stress-proofing your work space
How to schedule for those last-minute crises
3 strategies for avoiding job frustration and burnout
Simple, effective relaxation exercises you can use anytime, anywhere
Ideas you can share with your boss for reducing stress throughout the department
Understanding the root causes of job burnout and how to handle them
Assertiveness skills that help you get the job done
7 assertiveness techniques that will increase your professional effectiveness
Identify and eradicate the nonverbal messages that undermine your assertiveness
4 steps for saying "No" when necessary, without being offensive or feeling guilty
10 diplomatic ways to let supervisors and co-workers know you can't take on any more
Time-tested strategies for negotiating what you want
How to gracefully let your boss know when you've been given conflicting priorities
How preparing a script ahead of time can help you be more assertive
Personal power-where it comes from and how to use it
Managing multiple projects and priorities
How to set a deadline-the key to effective project management
Why "going public" with a deadline will help you make it
3 steps for putting an end to missed deadlines
A formula for ranking your priorities by importance and urgency
The "divide-and-conquer" approach: How to cut unwieldy projects down to size
10 tips from professional project managers that you can use to plan, implement and complete your projects
How to set the B.E.S.T. goals to focus your time and energy
Why people who write it down are more successful than people who don't
How to handle the interruptions that sabotage your productivity
One sure-fire way to discourage drop-in visitors
How to avoid constant interruptions (even from the boss) and secure more time for completing tasks
How to concentrate on one thing at a time and get it done
How a few minutes in the morning can save many interruptions throughout the day
Implementing the "quiet hour" to guarantee blocks of uninterrupted time
Steps for avoiding telephone interruptions
6 recommendations for dealing tactfully with people who slow you down
The signals that politely but firmly let a co-worker know you don't have time to chat
R.E.A.C.T.-5 steps for managing demands when saying "No" isn't an option
Tips for working with multiple bosses
Communication is the key-establishing channels among multiple supervisors so they'll know the demands on your time
How agreeing to the priorities and procedures ahead of time can avoid conflict later
Time-saving tips for handling messages, mail, telephone calls and visitors for several bosses
Working together: The manager/assistant team
How to make yourself an indispensable part of the management team
How to play the valuable role of liaison between the manager and other team members
How to eliminate the gray areas of responsibility and authority in your position
Concrete ideas for smoothing and improving your partnership with your boss
How to bring sensitive problems and issues to your boss's attention
9 important keys to maintaining an excellent working relationship with your boss
Damming the paper flow to give your boss more uninterrupted time
Delegation-the way to multiply your effectiveness
7 strategies for successful delegation-even if you think there's no one to delegate to
How to avoid the "I'd-better-do-it-myself" hang-up and save time by delegating
How to enlist your co-workers' help on a project by finding a common goal
How to avoid the most common delegation drawbacks
How to delegate the right jobs to the right people
Surprising ways your boss can help you accomplish more