Course ID: 5146 | Course Duration: 1 Day | CEUs: CEU Credits: 0.6 CPE Credits: 6

Course Dates:

The Managers and Supervisors Conference Training Class

Course ID: 5146

The Managers and Supervisors Conference Training Seminar

In this conference you'll learn...

New strategies for dealing with difficult people and situations

How to build effective coaching skills to increase productivity and morale

How to respond to change and difficult times with a plan of action

How to do less managing and more leading

And much more

Sharpen your skills with fresh, new insights and innovative tools! As a manager or supervisor, you never know what new challenges each day will bring. You have to counsel employees, manage conflicts, deal with problem workers, delegate assignments and much more. This exciting conference puts your professional development at the forefront with field-proven strategies and techniques in core areas absolutely essential to your success, including how to build high-performance teams, how to inspire and motivate people, how to be a more powerful leader, and much, much more.
Our conference is set up in a convenient track format with 10 exciting sessions to choose from. Attend one track from start to finish, or mix and match the sessions to customize the conference to your own particular needs.


	Agenda
	CONFERENCE AGENDA OPENING SESSION: 9:00 - 9:35 a.m. - The rules are changing ... 12 ways to be an extraordinary manager or supervisor today TRACK 1: How to Inspire People to Do Their Best Session 1: 9:50 - 10:40 a.m. The best of 1,001 ways to spark passion in your employees Dream a little ... what could you accomplish if your team was so motivated, you had to hold it back? A committed, energized team can work miracles. In this session, you'll learn the keys to releasing the untapped energy within each employee. Relax ... you don't have to get gushy or act in ways that are uncomfortable. These everyday tips are so simple, they'll become second nature in no time. How to inspire people to go the extra mile How to make sure your team gets the kudos it deserves How to bring people together and build team spirit "Jamming"-a supremely efficient way to run a meeting One eye-opening reason to make sure you are practicing favoritism Session 2: 10:55 - 11:45 a.m. Secrets to effective coaching Have you ever noticed how you just can't resist following some bosses? You'd do anything to perform at your best for them-stay late, work through setbacks, do the impossible. We all aspire to become influential coaches like these who seem to effortlessly bring out the best in their people. In this session, you'll learn dozens of simple but effective tips and strategies for building your skills in this essential area. We've packed the absolute "best-of-the-best" coaching secrets into this fast-moving session. And you'll walk out with a winning game plan you can implement immediately. How to give feedback that helps your workers accept their shortcomings and go on to do their very best Fatal flaws of failed coaches ... how to recognize and avoid them A 5-minute quiz to rate your coaching skills How to make sure your team has a profitability mindset A response that works without conflict when another manager is trying to steal your best worker Session 3: 1:00 - 1:50 p.m. Delegation skills that will help you accomplish more in less time You've assembled a team of great employees. You've fired them up with motivation. Now give them a chance to reach their full potential by delegating projects and authority to them. In this session, you'll discover when, how and what to delegate ... how to overcome your fear of letting go ... and how to use the power of delegation to encourage employees out of their comfort zones and into new levels of performance. What makes a good delegator A simple method guaranteed to stop reverse delegation Empowerment by delegation ... as easy as 1-2-3 How to set employees free to perform without losing control The 3 most common problems you'll encounter when delegating and how to break through them Session 4: 2:05 - 2:55 p.m. Turn conflict into opportunity As a manager continually striving to promote teamwork and cooperation, don't overlook the golden opportunity hidden in a workplace conflict. Yes ... disagreements, anger and emotions can damage relationships and hurt productivity. But in this session, you'll learn how to skillfully manage conflicts to get positive results-a stronger team, more allies and an improved bottom line. You'll walk out with a fresh, new attitude toward conflict and the know-how to put this potent tool to work for you. The 6-step approach to win-win conflict resolution 8 critical mistakes successful conflict managers never make How to quickly de-escalate an emotional confrontation with an employee, boss or co-worker Expressing yourself without accusation, hostility or sarcasm Accepting responsibility for your anger: You become angry, no one makes you angry How to address a chronic disagreement and arrive at a mutually acceptable action plan for resolution Session 5: 3:10 - 4:00 p.m. How to handle difficult employees and bad attitudes with ease Nothing can help you achieve success more quickly than a team of people committed to your goals. But sometimes a difficult employee will test your limits and threaten to undermine all your hard work. You must step in ... and this "here's-how-to-do-it" information makes it easier and less stressful. You'll learn what to say and do to address the employee, correct the behavior and keep your team moving full speed ahead. Why bosses sometimes fail to recognize-or worse, fail to address-performance problems When a problem employee really isn't a problem Are you inadvertently contributing to the problem? The importance of taking corrective rather than punitive action How to avoid the common mistakes supervisors make when preparing for counseling sessions TRACK 2: Becoming a More Powerful Leader Session 1: 9:50 - 10:40 a.m. Making the transformation from manager to leader You've built a solid foundation of management skills and expertise. Now you're ready to move beyond managing to leading ... and this remarkable session is a great place to lay the groundwork. You'll take a close-up look at what "leading" really means ... how to sidestep pitfalls and barriers that slow your progress ... and leadership "best practices" that you can implement today to speed your movement up the ladder of professional development. The key characteristics a leader must possess to bring out the full potential in workers The 3 critical factors that the leaders of every high-performance organization are acutely tuned in to The important differences between a manager and a leader What, unfortunately, keeps many managers from making the transformation to leader How to awaken the leader within you Session 2: 10:55 - 11:45 a.m. Nobody said it would be easy ... how to cope with the challenges that come with being a leader Being in a leadership role can be a mixed bag. Along with the obvious satisfaction and rewards come tough demands and responsibilities ... you're expected to solve problems, make difficult or unpopular decisions, maintain high credibility, explain "management's" position to employees and be able to maintain your cool in the face of disagreement. In this session, you'll get specific strategies, techniques and ideas to help you cope with the challenges unique to your job. Friend ... or employee? Graceful ways to deal with friendship in the workplace Achieving that all-important balance: Great ideas for being effective and fulfilled in all areas of your life How to maintain a positive outlook when you have to do unpleasant things Success skills for the newly appointed manager or supervisor 10 techniques for establishing and maintaining high credibility Tips on getting to know employees when personal contact is limited Believe in yourself! How to get out of your own way and succeed as a leader Session 3: 1:00 - 1:50 p.m. What to do when things go wrong No one's immune to failures ... in today's competitive environment, the essential survival skill that separates the winners from the losers is the ability to bounce back. In this session, you'll learn how to rebound after a defeat, strategies for beating stress, tips on acting decisively and how to turn setbacks into springboards to success. All eyes are on you ... tips on maintaining an "even keel" and sending the right message to employees when there's a problem or crisis Is it time to pull the plug? How to keep a problem from turning into a disaster Strategies for steering clear of "analysis paralysis" ... how to make good decisions even when it seems nothing's going right What to say to employees-and how to say it-when you're the bearer of bad news 6 things you can do to minimize stress in the face of tremendous pressure How to provide the kind of backup and support your employees need The secrets to learning from mistakes ... and creating opportunities out of them Session 4: 2:05 - 2:55 p.m. How to overcome negativity and resistance There's no need to endure the "rotten apple" who always digs in his heels and shares his negative outlook with everyone within earshot. In this session, you'll learn how to deal with the bad attitudes that spread like wildfire if left unchecked and discover new ways to turn your workplace into an upbeat, positive place to be. Understanding what's behind negativity ... and how you can make an impact on it Tips on dealing effectively with different personality types ... including pessimists, blamers and relentlessly unhappy people 3 things you can do to prevent boredom from bringing down your employees Whiners, gripers and complainers: Why-and how-you must actively respond What to do when there's more work to do than your team can handle The 5 keys to helping employees embrace new ideas, methods and techniques Session 5: 3:10 - 4:00 p.m. PURE GOLD: High-powered and practical tips from 5 extraordinary leaders What do Winston Churchill and Oprah Winfrey have in common? What about Martin Luther King Jr. and Duke University's amazingly successful basketball coach, Mike Krzyzewski? And what do any of the above have to do with General George Patton? Answer: All five owe a great deal of their success to powerful management skills and techniques. For this fascinating session, we've compiled their inspiring and practical wisdom on how to make things happen and get the kind of breakthrough results you never dreamed possible. How to speak so people will listen: 12 techniques that made Martin Luther King Jr. one of the great communicators of all time Coach K's lessons from the locker room: How to turn a group of talented individuals into a seamless, winning team 10 things we can all learn from Oprah ... dynamite tips on how to become a passionate, unstoppable leader Churchill's masterful management strategies for being cool under fire and productive in the midst of chaos Top-down loyalty: How to use Patton's example to be the kind of leader people want to follow


	Comments
	Registration. As soon as we receive your pre-registration, you'll receive a confirmation receipt via email from support@trainup.com.You will receive an Express Admission Ticket in addition to your confirmation order receipt, simply take the express ticket with you to the program and hand it to the registrar. If your ticket doesn't arrive before the seminar, be sure to go anyway. The instructors are expecting you! You may register up until the day before the course date. Cancellations and substitutions. Cancellations received up to five working days before the conference are refundable, minus a $10 registration service charge. After that, cancellations are subject to the entire conference fee, which you may apply toward a future conference. Please note that if you don't cancel and don't attend, you are still responsible for payment. Substitutions may be made at any time. The check-in table opens at 8:15 a.m. When you arrive at the hotel, please check the directory for the exact location of the workshop. The registrars will greet you, and collect your Express Admission Ticket, hand you workshop materials and direct you toward your seat. You'll also want to take the opportunity to meet other professionals from your local area. Introduce yourself! You may meet a new friend. Plan to be registered and ready to go by 8:50 a.m. This class begins at 9:00 a.m. on the dot and wrap up at 4:00 p.m. Lunch is on your own from 11:45 a.m. to 1:00 p.m. Why not invite another participant to dine with you? You can share information, review the morning and make the day even more enjoyable. Parking. The best efforts are made to find workshop facilities that have all the pluses : Convenient location, great meeting rooms, courteous staff and plenty of free parking. However, some facilities have paid parking only. You may want to check with the facility personnel to determine parking fees-often they can direct you to free parking just around the corner. Tape recording. These programs-both what you see and what you hear-are fully copyrighted. No audio recording or videotaping, please. Program agenda: 8:15 a.m. - 9:00 a.m. Register and collect materials 9:00 a.m. - 11:45 a.m. Workshop session 11:45 a.m. - 1:00 p.m. Lunch on your own 1:00 p.m. - 4:00 p.m. Workshop session Seminar materials And you won't go home empty-handed. You'll leave this workshop with a Certificate of Attendance; a soundly researched, unabridged workbook; your Personal Action Plan for implementing what you've learned; and step-by-step guidelines for sharing the new ideas with your associates back at work. Need one more reason to choose this seminar? The guarantee. It's simple. If you're not happy, the instructors are not happy. If you're not absolutely delighted with the value and benefits to be gained from this workshop, tuition is fully refundable or choose to attend another seminar given by this course sponsor. Still haven't registered? Five more good reasons why you will want to attend this program ??? 1. The trainers are the best ??? period. Only the pros who have a proven track record of training effectiveness, professionalism and expertise. And what's more, they're exciting communicators who'll provide you with two of the most interesting days you've ever spent. 2. You only the most important, important information. There's a lot of information out there that could take you years to gather on your own. In two fast-paced days, we'll give you what we believe is the best, most important information to help you be the best you can be. 3. Practicality is emphasized. You will leave this workshop with specifics you can apply immediately. You'll get results on your very next day back at work. 4. The value is unbeatable. Not only is the enrollment fee among the lowest you'll find, when four or more enroll from the same organization, you'll enjoy a significant discount. 5. This course guarantee is unconditional, straightforward and the very best in the industry. How can we be so confident? Because the hard work is done before the workshop to make sure you're happy after the workshop. Pertinent, up-to-date information you can really use, a convenient meeting location, workshop registrars who are courteous and helpful and a trainer who grabs your attention and takes you on an exciting journey full of fun and facts. You'll love every minute of it. Millions of satisfied participants from around the country are sold on CompuMaster workshops. Why not join them?