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Course ID: 5250
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Business Etiquette Training Class
Course ID: 5250
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Business Etiquette Training Seminar
Business Etiquette
Duration: Traditional Instructor Led Learning - 1.00
Day(s) Mentored Learning - Flexible
Overview: Understand the concepts of business
etiquette and learn how to apply business etiquette rules in a wide variety of
typical business situations.
At Course Completion: After completing this
course, students will know how to: - Create a professional image, follow cubicle
and office etiquette, and maintain positive office relationships. - Use the
Internet appropriately when at work and handle ethical dilemmas and personal
issues in the workplace. - Introduce people properly, be a good
conversationalist, and follow proper etiquette in meetings. - Display courtesy
on the telephone, in voice mails, and in written communications.- Follow proper
etiquette at business functions and dinners, and identify formal table settings
for business dining. - Be a courteous traveler and prepare for international
business trips. |
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| Outline: |
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| Lesson 1: Office protocol |
Office etiquette Understanding business
etiquette Maintaining a professional appearance Cubicle and office
etiquette Practicing cubicle etiquette Practicing office etiquette
Office relationships Developing positive relationships with co-workers
Avoiding rumors and gossip Developing relationships with superiors and
staff
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| Lesson 2: Professional conduct |
Appropriate use of the Internet Accessing the
Internet Ethical dilemmas Handling ethical dilemmas Maintaining
loyalty and confidentiality Personal issues in the workplace Handling
personal issues in the workplace
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| Lesson 3: Communicating in the
workplace |
Introductions Introducing people
Following etiquette while being introduced Conversations Making
conversation Etiquette in meetings Understanding meeting protocol
Conducting yourself properly in meetings
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| Lesson 4: Etiquette in
communication |
Telephone courtesy Applying telephone
courtesy Using voice mails and speakerphones E-mail etiquette Using
subject lines and e-mail signatures Composing the body of e-mail messages
Writing guidelines Formatting a business letter Writing memos and
informal letters
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| Lesson 5: Business functions |
Attending business functions Identifying
types of business functions Following etiquette at business functions
Business dining Identifying table settings at formal dinners
Following etiquette for business dining Handling utensils and napkins
Applying basic rules of dining etiquette
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| Lesson 6: Traveling for business |
The courteous traveler Being a courteous
traveler Being courteous on an airplane, on a train, or in a car
Following the rules of etiquette at hotels International travel
Understanding cultural orientation Showing respect to your hosts
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Business Etiquette Training Course Dates and Locations
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Course ID: 5250
| Course Duration: 0 Days
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Locations: |
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