ITIL?? V3 Foundations Certification Training Training Class

Course ID: 21249

ITIL?? V3 Foundations Certification Training Training Seminar

ITIL?? V3 Foundations Certification Training 2 Day Boot Camp This hands-on training program for IT Infrastructure Library (ITIL) Foundation certification introduces you to the fundamentals of IT Service Management (ITSM) as described in ITIL Version 3 (ITIL v3). This course will help you prepare for the certification exam EX0 - 101 and acquire valuable insight from instructors who have actually managed IT operations and ITSM programs. The course features lectures, discussion, team exercises, and quizzes. This three day workshop includes online preparation material. This is not an online course but it does offers the same exact online resources as you might find in an online course. This is what we call a hybrid approach because the course consists entirely of walk-in classroom time and reinforcement with exhaustive online material. Learn about process improvements, benefits, and challenges, and get your ITIL Foundation certification. In this accredited course, learn the key concepts of each IT Infrastructure Library??? (ITIL??) function and process for service delivery and service support, and discover how to recast your IT department from a product developer to a service provider. Examine each ITIL process, its benefits, and ways to improve its effectiveness. Go back to your organization ready to implement ITIL's process roadmap for providing customer-centric, cost-justified, business-driven IT services all in a the new ITIL life cycle methodology. What You'll Learn Key ITIL processes Benefits of ITIL process implementation ITIL process relationships Factors that impact ITIL process effectiveness Who Needs to Attend Anyone involved in the IT service profession including IT leadership, key business managers, network operations, business process analysts, business analysts, IT consultants, project managers, systems integrators, help desk managers and analysts, managed service providers, application developers, and solution providers and sales staff. Features & Benefits All students receive a copy of the CourseGlobal official course presentation including coursebook, slides, and over 500 practice questions.. The instructor uses comprehensive interactive lectures, case studies, classroom discussions and Q&A sessions Increase your effectiveness on the job in days, immediately.


	Agenda
	Course Outline 1. Introduction 2. ITIL Concepts Origins of ITIL ITSM - A Real-Life World of Experience The History of ITIL Why Refresh Concepts We Need to Know Good Practice IT Service Management Service Service Model Function - Process - Role What is a Process? Process Characteristics IT Governance and Service Lifecycle ITIL Concepts Checkpoint 3. Continuous Service Improvement CSI and the Service Lifecycle Managing through the Lifecycle CSI Model Principles of CSI CSI and Organizational Change Ownership Role Definitions Drivers Service Level Management Continuous Improvement Service Measurement Knowledge Management Benchmarks Governance Frameworks, Models, and Quality Systems 7-Step Improvement Process CSI Program Concepts 4. Service Operation Service Operation and the Service Lifecycle Purpose, Goals, and Objectives of Service Operation Scope of Service Operation Service Operation's Value to the Business Principles of Service Operation 5. Service Transition Service Transition and the Service Lifecycle Service Transition Model Purpose, Goals, and Objectives of Service Transition Scope of Service Transition Service Transition's Value to the Business Principles of Service Transition 6. Service Design Service Design and the Service Lifecycle Service Design Model Purpose, Goals, and Objectives of Service Design Scope of Service Design Service Design's Value to the Business Principles of Service Design 7. Service Strategy Service Strategy and the Service Lifecycle Service Strategy Model Purpose, Goals, and Objectives of Service Strategy Scope of Service Strategy Service Strategy's Value to the Business Principles of Service Strategy 8. Open itSM Solutions Open Frameworks, Methods and Standards The Service Provider Model The Open itSM Solutions Reference Model