Effective Interviewing Skills for Audit and Technical Professionals Training Class

Program Agenda:
Day One
Program Introduction and Development of Personal Learning Objectives
In this section, you will be challenged to identify the skills you want to develop as a result of the program. Every participant comes with a unique challenge. This discussion provides a forum in which you and the program leader can identify the right path for you!

The Interview Process
Every interview presents its unique set of challenges and constraints. Understanding the primary purpose of each is the first step in meeting that challenge. Here, you will discuss the varying types of interviews, their objectives and constraints, and how to target the right level of personnel.

The Effective and Successful Technical Presenter
Conducting interviews is much like delivering a presentation, only in a conversational mode. In this section, you will learn how to identify strategies for addressing the challenges presented in technical interviews, and develop a style that fits you and the situation. You will learn how to use your voice as a strategic tool to manage the interviewing process from beginning to end.

Probing - Designing the Right Questions for the Right Interview
Targeting the interview to ensure the right levels of management and/or operational personnel are present is a critical aspect of the interviewing process. This section gives you a framework to use to ensure you "hit the mark." Furthermore, you will learn how to construct the questions to provide a smooth flow during the interview process, and how to "get to the core" of the issues.

Day Two
Planning the Interview
Proper planning prevents poor performance. In this section, you will learn how to properly plan the interview, where to anticipate conflict and how to avoid it, and techniques to deal with it when it occurs. You'll see how to turn "interview anxiety" into a positive motivator, construct your questions in a positive manner, solicit expanded responses, and identify when the answers may not be totally truthful.

Avoiding and Managing Conflict
Conflict is unavoidable, but it often comes with the territory. Some folks just don't like being questioned about their areas of responsibility. In this critical session, you will learn the key drivers of conflict and how to avoid them, if possible, and how manage conflict when it occurs.

Legal Aspects of Interviews - Auditing for Fraud
In this section, you will learn the legal aspects of interviewing when you suspect fraud or other types of wrongdoing. It is easy to trip into a trap and wind up on the other end of a legal battle. You will learn and practice the "do's" and "don'ts" of fraud interviews.

Day Three
Practicing - Putting the Skills into Action
In this section, you will practice the skills and concepts learned on Day One. You will practice using your voice to direct the interview, turn anxiety into a positive motivator, avoid the "jargon jungle," and add specific language to build credibility.

Working with your colleagues in a controlled environment, you will play the role of the various people involved within the interview process from the interviewer, to the CEO, to the operational manager to operational personnel. Using class discussions and videotaped interviews, you will see yourself handling numerous situations, and together with your program leader, identify your strengths and opportunities.

Since you will be taped on multiple occasions, you will be able to see your growth and enhanced confidence because of the skills gained during the program.

You keep your video as a take home as part of the program materials

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