Cisco CMBA & ACCM Course v4.1 | CallManager Software v4.1
In this five-day course, learn to add, move, change, and troubleshoot IP telephony devices. Learn to support IP phone users and identify network and server impact when administering changes. Configure the latest version of Cisco CallManager (CCM) 4.1 with Cisco 7960 & 7961 IP Phones, IP SoftPhones, and Catalyst?? switches with in-line power. You'll cover everything in our CMBA course and Cisco's ACCM course, and you'll learn to configure and use Cisco's Unity application, a true unified messaging solution that allows users to integrate voice mail, e-mail, and fax messages into a single message store. In this course, integrate a Unity server with a CallManager deployment, and learn to add and delete subscribers, build a voice mail menu system and auto attendant, and set up outcall notification.
Why Take ACCMU from Global Knowledge?
In our unique, real-world ACCMU lab, learn to build and test a sophisticated IP telephony network that you can use as a template for a real deployment. We have set ourselves apart from other Cisco training providers by enhancing our ACCMU hands-on labs to include a real dial plan and Class of Service for calling out to the PSTN, branch offices, and PBXs. The Unity component allows seamless integration of the Unity server into the CallManager cluster deployed in the first part of the course. No other training company offers a unique, real-world lab solution like ours.
All of our IP telephony courses provide a simulated PSTN:
- Deploy Cisco CallManager 4.1
- Internal and external phones in every pod
- Build and test a real dial plan including:
- 911
- 3-digit service codes: 411, 511, etc.
- 7-digit local numbers: 681-1901
- 10-digit local numbers: 416-681-1901
- 11-digit long distance numbers: 1-733-802-1901
- International numbers: 011441902
And just like in a real network:
The same simulated PSTN is accessible through all pods providing interesting scenarios for intercluster communication.
Build and test a real CoS solution that allows:
- Internal Dialing
- 911 and service code dialing
- Local dialing
- Long distance dialing
- International dialing
What You'll Learn
- Perform Moves, Adds, and Changes (MACs) in a Cisco IP Telephony Network
- Configure Basic Route Plans
- Configure IP Phone Services and Corporate Directory
- Configure Features on the Cisco IP Phones
- Configure Music On Hold
- Integrate a Unity Server with a CallManager Deployment
- Add Unity Subscribers
- Build and Test a Voice Mail Menu and Auto Attendant
- Configure Outcall Notification
Course Outline
CMBA+ (3-days)
1. Cisco CallManager Basic Administration Introduction
- Objectives
- Prerequisites
- Information Sources
2. Introducing Cisco CallManager
- Cisco AVVID Architecture
- Cisco CallManager Functions
- Installation and Upgrade Overview
- Service Activation
3. Identifying Cisco CallManager Cluster and Deployment Options
- Publishers and Subscribers
- Redundancy Designs
- Deployment Models
4. Identifying Cisco IP Telephony Endpoints
- IP Phones
- Phone Startup
- Codec Support
5. Configuring Cisco CallManager to Support IP Phones
- Device Pools
- CallManager Groups
- Date/Time Groups
- Phone Templates
- Phone and Line Configuration
- Auto-Registration
6. Configuring Cisco IP Communicator
- Overview
- Features
- Installation and Configuration
7. Using the Bulk Administration Tool
- BAT Features
- Phone Templates
- Inserting and Updating Phones
8. Configuring Basic Route Plans
- Route Plan Configuration Process
- Route Patterns and Wildcards
- Discard Digit Instructions
- Translation Patterns
- Route Plan Report
9. Implementing Class of Control
- Partitions and Calling Search Spaces
- Time-of-Day Routing
10. Configuring Hunt Groups
- Call Distribution Overview
- Hunt Lists and Line Groups
- Call Distribution Scenarios
11. Media Resources
- Conference Bridges
- Music On Hold Servers
- Transcoders
- Annunciator
12. Adding Users and Customizing User Features
- Adding Users
- User Web Pages
13. Configuring User Features - Part 1
- Speed Dial
- Enhanced Features
- Softkey Templates
- Call Pickup
- Barge
14. Configuring User Features - Part 2
- Extension Mobility
- Client Matter and Forced Authorization Codes
- Call Display Restrictions
UCSA (2-days)
15. Understanding Cisco Unity
- What is Unity
- Outside Caller Call Flow
- Subscriber Call Flow
16. Unified Communications Integrations
- Information Exchanged Between Phone System and Unity
- Types of Integrations
- Supported PBX Integrations
17. Understanding Cisco Unity Standard Features
- Flex LM Software Security
- System Broadcast Messages
18. Understanding Cisco Unity Standard User Features
- Automated Attendant
- Live Reply
- Cisco Personal Communications Assistant
- Secure Private Messaging
19. Describing Optional Cisco Unity Features
- Unified Messaging
- Cisco Personal Assistant Inbox
- Text-to-Speech
20. Understanding Cisco Unity Express
- What is Unity Express?
- Outside Caller Call Flow
- Subscriber Call Flow
- Standard Features
- Optional Features
21. Using Cisco Unity
- How the System Handles Calls
- Outside Callers and Subscribers
- Using View Mail for Outlook
22. Using the Cisco Unity Administrator
- Navigation Bar
- On-Screen Help
- Media Master Recording Tool
23. Setting Up Cisco Unity
- System Setup
- Schedules
- Ports
- Opening Greeting
24. Understanding Cisco Unity Global Subscribers
- Unity Global Settings
- Distribution Lists
- Subscriber Templates
- Setting the Account Policy
- Class of Service
25. Understanding Cisco Unity Subscriber Accounts and Settings
- Private Lists
- Alternate Extensions
- Message Notification
- Types of Cisco Unity Subscribers
- Adding and Deleting Subscribers
26. Using Call Handlers and Interview Handlers
- Call Handlers
- Interview Handlers
- Opening Greetings
- Making a Call Handler Plan
- Call Routing Rules
- Restriction Tables
27. Monitoring Unified Cisco Communications Systems
- Real-Time Monitoring Tools
- Call Viewer
- Status Monitor
- Port Status Monitor
28. Maintaining Unified Communications Systems
- Disaster Recovery
- DbWalker
- Audio Text Manager
- Bulk Edit
- Bulk Import
29. Reporting in Unified Communications Systems
- Types of Reporting Tools
- Unity Reports
- Subscriber Reports
- Port Usage Analyzer
Labs
The investment in enhanced and exclusive labs means you get the experience you need using current software and hardware. No other training company offers a unique, real-world lab solution like this.
In the lab descriptions, an enhanced lab contains a significant addition to the standard labs and may or may not be offered by other providers, while an exclusive lab contains material that is not offered by any other provider.
The ACCMU lab environment consists of 12 interconnected CallManager 4.1 clusters. Each has its own Unity server, and two students are responsible for configuring each cluster. A sophisticated telephony simulation is provided allowing you to configure a complete dial plan including Class of Service. Integrate the Unity server into the CallManager cluster, add subscribers, and build a voicemail menu system. This course focuses on CallManager and Unity configuration. Routers are not configured in this course. A minimal understanding of IP is helpful.
Lab 1: Exclusive - Topology and Deployment
Wire the CMBA classroom network and image the CallManager servers for each cluster. The CallManager is preinstalled but not configured as you become familiar with extension mobility test profiles. This lab takes less than 60 minutes, and no additional wiring is required for any later labs.
Enhanced content: Extension mobility test profiles
Lab 2: DHCP
Configure two DHCP scopes and a helper-address to support IP Phone deployment.
Lab 3: CallManager Initial Setup
Preparing for later labs, activate CallManager services and enable auto-registration. IP Phones are provided with an initial configuration.
Configure CDR and tracing.
Lab 4: BARS
Configure and test Cisco's CallManager Backup and Restore System.
Lab 5: IP Phone and IP Communicator Configuration
Further configure student pod IP Phones and deploy IP Communicator.
Lab 6: BAT
Use the BAT tool to add phones to the CallManager configuration.
Lab 7: Exclusive - Gateway Lab 1: ICT
Install and test intercluster trunks allowing dialing to all other student pods.
Enhanced content: Full mesh across all clusters
Lab 8: Exclusive - Dial Plan 1: Outgoing to PSTN
|
Pattern |
Description |
|
911
9.911
9.[2-9]11
9.[2-9][02-9]XXXXX
9.[2-9]X[02-9]XXXX
9.QQQXXXXXXX
9.1[2-9][02-9]XXXXXXXX
9.1[2-9]X[02-9]XXXXXXX
9.011!
9.011!# |
Emergency
Emergency
Service
7-digit local
7-digit local
10-digit local
11-digit long distance
11-digit long distance
International time-out
International end of dial |
Configure and test a dial plan allowing routing to external numbers. The dial plan deployed can be used as the template for a real-world deployment. Even overlapping 7- and 10-digit dialing is investigated (the QQQ above represents a local area code). Completely test your dial plan using the equipment in your pod. (Exclusive content: Full dial plan)
Lab 9: Dial Plan 2: Hunt Lists and Call Coverage
Configure a hunt list to illustrate this aspect of CallManager configuration.
Lab 10: Exclusive - Dial Plan 3: Class of Service
|
Partition |
Description |
DN/Patterns |
|
PodN-Internal_pt |
Internal Numbers. |
Left and Right Phones |
|
PodN-HQ_E911_pt |
E911. |
9.911, 911 |
|
PodN-HQ_Service_pt |
3-Digit Service Codes. |
9.[2-9]-11 |
|
PodN-HQ_Local_pt |
Local Numbers. |
9.[2-9][02-9]XXXXX
9.[2-9]X[02-9]XXXX
9.QQQXXXXXXX |
|
PodN-HQ_RemoteCluster_pt |
Remote Clusters. |
1NXXX, 2NXXX |
|
PodN-HQ_LD_pt |
Long Distance Numbers. |
9.1[2-9][02-9]XXXXXXXX
9.1[2-9]X[02-9]XXXXXXX |
|
PodN-HQ_International_pt |
International Numbers. |
9.011!, 9.011!# |
Perform a real-world Class of Service deployment. Completely test your Class of Service using the equipment in your pod.
Exclusive content: Full CoS for real dial plan
Lab 11: Exclusive - Region and Device Pool Deployment in Multisite Centralized Deployment
Investigate using regions and device pools.
Lab 12: MOH and Software Conferencing
Deploy MOH and software conferencing.
Lab 13: Users
Add users to the system and configure and test various user features such as IP Phone services.
Lab 14: Phone Features
Test a variety of phone features including call park, call pickup, barge, and softkey template configuration.
Lab 15: Exclusive - CallManager Integration with Unity
|
Calling Search Space |
Partition List |
|
PodN-Unity 1_CSS |
PodN_Internal_pt |
|
PodN-HQ_Loal_pt |
|
PodN_RemoteCluster_pt |
|
PodN-HQ_LD_pt |
|
PosN-Unity 1_MWI_pt |
|
PodN-Unity 1_VM_CSS |
PodN-Unity 1_VMail_pot |
Program the CallManager server with voice mail ports, profiles, MWIs, hunt lists, and pilot points preparing to support an integration with the configured Unity server. Only at Global Knowledge will you be able to configure and test a Unity integration in conjunction with a fully deployed CoS.
Exclusive content: Integration with Full CoS
Lab 16: Unity Integration
Complete the integration by running the Unity Telephony Integration Tool on the Unity server.
Lab 17: System Settings
Configure some basic system settings to become familiar with the Unity System Administration Interface.
Lab 18: System Schedule
Create a system schedule and define holidays for use in later labs.
Lab 19: Class of Service
Create a "Junior Administrator" Class of Service and associated Subscriber Template with specific System Access, Call Transfer, Password, and Conversation features.
Lab 20: Subscribers
Add subscribers to the Unity System and investigate the relationships between Unity, Microsoft Exchange, and Active Directory.
Lab 21: Unity Features
Explore Cisco Unity Assistant and Cisco Unity Inbox capabilities as well as Private Distribution Lists and Live Reply.
Lab 22: Opening Greeting
Reprogram the Opening Greeting in the first of three call handler labs.
Lab 23: Interview and Call Handlers
Program interview and call handlers and begin to organize them into a voice mail menu system.
Lab 24: More Call Handlers
Deploy more call handlers so you can build and test a more complete voice mail menu system.
Lab 25: Greetings and Broadcast Administrators
Investigate the use of Greetings and Broadcast Administrators to delegate tasks associated with maintaining the voice mail menu system. Investigate the Audio Text Manager tool as well.
Lab 26: Message Notification (Outdial)
Configure an after-hours emergency support service to illustrate Message Notification.
Lab 27: Dial Plan and Restriction Tables
Deploy restriction tables to control outcalling.
Lab 28: Status Monitor
Use the Unity reporting tool to query the system for a variety of information. Investigate the two styles of reports, CSV and web-page format, as well as subscriber and system reports.
Lab 29: Extension Mobility (Optional)
Lab 30: SoftPhone and Attendant Console (Optional)
Configure Cisco's SoftPhone and Attendant Console products.