| |
|
| |
ICMPT2 (Cisco?? ICM Product Training Part 2) Training Class
Course ID: 12046
|
|
| |
|
|
| |
|
|
| |
ICMPT2 (Cisco?? ICM Product Training Part 2) Training Seminar
This course is a follow-on to our basic ICMPT1 course and provides ICM system
administrators, maintenance personnel, and Cisco partners the knowledge and
experience necessary to install, set-up, support, and troubleshoot the Cisco
Intelligent Contact Management (ICM) Enterprise Edition.
The first day of the course covers deployment models, deployment planning,
ICM processes, functional descriptions, and fault tolerance. Over the following
three days, students will use a basic design (based on the ICMPT1 class) and
create a duplexed ICM central controller with two contact centers. Students will
also build a simple SQL database for use in database routing. After installing
the required software, the students will set up their labs, and using the
knowledge gained previously in ICMPT1, they will configure and script for their
business logic.
The course concludes by monitoring and troubleshooting the lab built during
this class. Support Tools, command line, and other troubleshooting aids and
techniques are discussed. This course is based on ICM Enterprise Release7.0.
|
|
| |
|
|
| |
|
|
| |
|
|
| |
|
|
| |
|
|
| |
Agenda |
|
| |
1. ICM Topology
- ICM Deployment Models
- Network Segmentation
- QOS Requirements
2. Processes
- Functional Description
- Fault Tolerance
3. Classroom Lab Setup
- Before you begin
- Third-Party Software
4. Central Controller
- Domain Manager
- Router
- Logger
5. Admin Workstation and Historical Data Server
- Admin Workstation
- Historical Data Server (HDS)
6. Device Management Protocol Devices
- Network Interface Controller (NIC)
- Peripheral Gateway (PG)
7. Routing Options
- External SQL Database
- Application Gateway
8. IPCC Express Gateway PG
9. Administration Tools
- WebView Server
- Support Tools
|
|
| |
|
|
|
| |
|
|
| |
Audience |
|
| |
ICM Administrators, Deployment Engineers, System Engineers, and others
responsible for ICM admin
|
|
|
|
| |
|
|
|
|
| |
|
|
| |
|
|
|
| |
| |
|
|
| |
ICMPT2 (Cisco?? ICM Product Training Part 2) Training Course Dates and Locations
|
|
| |
|
|
| |
Course ID: 12046
| Course Duration: 4 Days
|
|
| |
|
|
| |
Locations: |
|
| |
|
|
| |
 Gift card when you register today!
|
|
| |
|
|
| |
| Start Date |
Price |
|
Location/Event Details |
Register Online |
Request
More Info |
|
Print/Fax
Register |
|
|
| |
|
|
| |
|
|
|
|
| |
|
|
|
| |
|
|
| |
|
|
| |
Select a market segment to view more courses
|
|
| |
|
|
| |
Or, select a category to view more Information Technology courses
|
|
| |
|
|
| |
 Browse By Category
Browse By Location
Browse New Courses
|
|
| |
|
|
|
| |
| |
|
|
|
|