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UCSAE (Cisco?? Unified Communications System Administration/Engineer) Training Class
Course ID: 12166
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UCSAE (Cisco?? Unified Communications System Administration/Engineer) Training Seminar
We have combined two Cisco Authorized Unity courses (UCSA and UCSE) into one
comprehensive program designed to give the most complete coverage of the Cisco
Unity software available anywhere.
This intense course prepares telephone system administrators and engineers to
install and manage the Cisco Unity Unified Messaging server, formerly known as
the ActiveVoice Unity product. Unity is a true Unified Messaging solution that
allows users to integrate their voice mail, email, and fax messages into a
single message store. Users of Microsoft Outlook for email may also manage their
voice mail via Microsoft Outlook with Unity's Voice Mail for Outlook (VMO)
client access software. Utilizing text-to-speech technology, users may listen to
their emails over the phone with the Unity system. Faxes may be forwarded from
the Inbox to an external fax machine.
Why take UCSAE from Global Knowledge?
We offer a unique, real-world UCSAE lab environment that teaches you how to
build and test a Unified Messaging deployment and configure and troubleshoot a
Unity Server. We have set ourselves apart from other Cisco training providers by
enhancing our UCSE hands-on labs to include a complete installation of the
product using the latest software. Every pod has both a Unity and a CallManager
server so you can completely configure a Unity integration. Each pod is in its
own domain and messaging between the domains will be configured, allowing SMTP
networking and Internet subscribers to be deployed. All of our labs have a PSTN
simulation so you will have both internal and external phones within your pod.
No other training company offers a unique, real-world lab solution like ours.
Our Unity labs use the latest hardware and software:
Windows 2003
Exchange 2003
Unity 4.1.1
All of our IP telephony courses provide a simulated PSTN.
Every pod has internal and external phones
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Agenda |
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1. Overview of Cisco Unity System
- How Outside Callers Interact With Cisco Unity
- How a Subscriber Interacts With Cisco Unity
- How a Outside Caller Interacts With Personal Assistant
- How a Subscriber Interacts With Personal Assistant
2. Unified Communications Integrations
- Attributes of Integrations
- Different Types of Integrations
- Supported PBX Integrations
- Integration Between the CallManager and the Personal Assistant
3. Cisco Unity Features
- Standard Features
- New Unity 4.0 Features
- Unity Optional Features
4. Personal Assistant Features
- Mail Browse
- Name Dialing
- Follow Me
- Speech Recognition
- Web Administration
5. Using Cisco Unity
- How the System Handles Calls
- Using the Telephone User Interface
- Using View Mail for Outlook
- Using Personal Communications Assistant
6. Unity System General Setup
- Unity Administration
- Administration Security
- Onscreen Help
- Media Master
7. Cisco Unity Setup
- Configuration Information
- System Schedules
- Licensing Information
- Changing the Opening Greeting
- Operator Handler
8. Subscribers
- Unity Global Settings
- Distribution Lists
- Subscriber Templates
- Setting the Account Policy
- Types of Cisco Unity Subscribers
9. System Customization
- Call Handlers
- Interview Handlers
- Opening Greetings
10. Maintaining Your Unity System Status Monitor and Unity Reports
- Status Monitor
- Reports
- Unity System Backup
11. Unity System Hardware
- Unity Turnkey (Complete) Systems
- MCS (Media Convergence Server) Configuration
- Dell Poweredge Server Configuration
- Installing And Configuring Voice Boards
12. Unity System Software
- Software for Cisco Unity Exchange
- Software for Cisco Unity with Domino
- Software for Cisco Personal Assistant
13. Installing Cisco Unity
- Installing Unity Software
- Installing Software Needed by Unity
- Account Rights and Permissions
- Configuring the Mail Store
- Upgrade Process Overview
- Importing Subscribers
14. System Integration
- Integration Attributes
- Choosing Port Configurations
- General Considerations for Port Configurations
- PBX Integrations
- IP Integrations
- IP Integration Methods
- SIP Integration
- Communicating With Unity
15. Unity System Networking
- Exchange 5.5 vs. Exchange 2000
- Exchange 2000 Overview
- Unity for Domino
- Active Directory Briefing
- Intra Routing Group Voice Message Passing
- Inter Routing Group Voice Messaging Passing
- Administrative Groups
- SMTP Connectors and Voice Messaging
- Internet Subscribers AD Contacts
- Location Objects
- Unity's Internet Voice Connector
- Addressing Options
- Global Addressing and Local Plus Locations Addressing
- AMIS Networking
- Bridge Networking
- Digital Networking
16. Unified Communications Maintenance and Utilities
- Unity Maintenance and Backup
- Unity Administration Tools
- Unity Audio Management Tools
- Unity Reporting Tools
- Unity Switch Integration Tools
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Audience |
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PBX installation technicians, PBX administrators, network engineers, network administrators, and
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UCSAE (Cisco?? Unified Communications System Administration/Engineer) Training Course Dates and Locations
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Course ID: 12166
| Course Duration: 5 Days
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Locations: |
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