Effectively Managing VoIP Implementations Training Class

1. VoIP Fundamentals

• Data technologies


• PSTN, PBX vs VoIP


• Signaling


• Transport protocols

2. Project Management Foundation

• Project Management Institute's (PMI) framework


• VoIP project life cycle

3. Initiating a VoIP Project

• Develop the business case


• Determine the return on investment


• Establish the project scope


• Identify stakeholders


• Analyze stakeholder needs


• Identify constraints and assumptions


• Create a project charter

4. Planning the Project

• Understand required resources


• Accurate estimating


• Diagram a project


• Identify the critical path


• Build an effective project schedule


• Develop an accurate project budget


• Create project management plans

5. Identifying, Assessing, and Managing Typical VoIP Risks

• Identify, assess, quantify, and manage risks


• Pitfalls and the most common VoIP problems

6. Procuring Hardware, Software, Resources, and Services

• Procurement life cycle from vendor need through negotiations to contract
  management and closeout

7. The Importance of Quality Planning and Assurance

• Identify quality metrics, create a quality program, and assure quality
  throughout the project

8. Executing and Controlling the Project

• Identify project progress against constraints


• Report status in a method appropriate for stakeholders


• Change control framework and formal change management

9. Planning for Deployment

• Quality of service


• Reliability


• Security


• Integrating VoIP into your current network

10. Closing the Project

• Get stakeholder acceptance


• Closeout vendor contracts


• Conduct effective lessons learned


• Archive materials for future reference

Cisco engineers, Avaya engineers, and other technical professionals responsible
for VoIP impleme