| Outline:
Lesson 1: Introduction to Computers
A Brief History of Computers
Desktop Computer System Components and Their Functions
Software
Numbering Systems
Lesson 2: Tools of the Trade
Hardware Tools
Software Tools
Troubleshooting Methodologies
Lesson 3: Safety
Basics of Electricity and Electronics
Establish an ESD-free Work Area
Observe General Safety Precautions
Potential Hazards of Using PCs
Fire Safety
Lesson 4: System Components
Power Supplies
ROM BIOS
Central Processing Units
System Boards
Memory
Lesson 5: Bus Architectures
What is a Bus?
The 8-bit Bus
The ISA Bus
The EISA Bus
The Micro Channel Architecture Bus
The PCI Bus
Video Circuitry Buses
Troubleshooting Adapter Card Problems
Lesson 6: Ports, Connectors, and Cables
Serial Ports
Parallel Ports
PS/2 Ports
USB Ports
FireWire Ports
Wireless Ports
Lesson 7: Expansion Boards
Drive Controllers
Video Adapters
Sound and Game Adapters
Modem Adapters
Lesson 8: Fixed Disk Storage Systems
Fixed Disk Drives
Installing IDE Drives
Install or Remove Internal SCSI Drives
Correct Hard Drive Problems
RAID
Lesson 9: Removable Storage Systems
Floppy Disk Drives
Optical Disc Drives
Cartridge Disk Drives
Backup Systems
Lesson 10: Peripheral Devices
Primary Input Devices
Video Output Devices
Printers
Other Input/Output Devices
Lesson 11: Portable Computing
Portable Computing Devices
Docking Solutions
Portable Computing Device Drives
PC Cards
Mini-PCI Cards
Portable Computing Device Memory
Replace Internal Components
Personal Digital Assistants
Lesson 12: Networking
Network Concepts
Network Communications
Network Architecture
Internet Connections
Networking Devices
Troubleshoot Networks
Lesson 13: Performing Preventative Maintenance
Maintain the Hard Disk
Perform Printer Maintenance
Use a UPS
Clean Peripheral Components
Clean Internal System Components
Decide When to Upgrade
Dispose of Computer Equipment
Lesson 14: Windows Tools
Windows Graphical Tools
Windows Command-line Tools
Lesson 15: Managing Applications
Install a Windows Application
Configure Virtual Memory
Install a Non-Windows Application
Configure a Non-Windows Application
Remove an Application
Lesson 16: Installing Network Components
Update a Network Card Driver
Configure TCP/IP
Troubleshoot TCP/IP Connectivity
Install or Remove NetBEUI
Install or Remove NWLink IPX/SPX
Install a NetWare Client
Configure a Network Connection in Windows 9x
Lesson 17: Implementing Local Security in Windows 2000/NT/XP
Create or Delete Local User Accounts
Modify User Account Properties
Set Workgroup or Domain Membership
Configure File and Folder Security
Encrypt Files and Folders
Lesson 18: Managing File and Print Resources in Windows 2000/NT/XP
Share Folders
Connect to a Network Printer
Capture a Printer Port
Install a Local Printer
Troubleshoot Printing
Lesson 19: Managing File and Print Resources in Windows 9x
Set Workgroup or Domain Membership
Configure the Security Level
Share Folders
Install a Printer
Troubleshoot a Printer in Windows 9x
Enable User Profiles
Lesson 20: Managing Disk Resources in Windows 2000/NT/XP
Create or Delete a Partition
Convert a FAT Partition to NTFS
Compress Files and Folders
Defragment a Hard Disk in Windows 2000/XP
Lesson 21: Managing Disk Resources in Windows 9x
Create or Delete a Partition
Compress a Hard Disk
Convert a FAT Partition to FAT32
Defragment a Hard Disk
Lesson 22: Connecting to Internet and Intranet Resources
Create a Dial-up Connection
Create a VPN Connection
Configure a Web Browser
Configure an Email Client
Troubleshoot Internet and Intranet Connections
Lesson 23: Implementing Virus Protection
Install Virus Protection Software
Configure Virus Protection Software
Create a Clean Boot Disk
Manually Update Virus Definitions
Remove a Virus
Lesson 24: Preparing for Disaster Recovery
Create a Boot Disk
Create an Emergency Repair Disk
Install the Recovery Console
Back Up Data
Back Up System State Data
Back Up the Registry
Prepare for an Automated System Recovery
Lesson 25: Recovering from Disaster
Troubleshoot an Application
Troubleshoot Hard Disks
Restore Data
Restore the Registry
Restore System State Data
Recover Boot Sector Files
Perform an Automated System Recovery
Lesson 26: Installing Client Operating Systems
Install a Windows Client Operating System
Upgrade a Windows Client Operating System
Troubleshoot Operating System Installations
Add or Remove Operating System Components
Lesson 27: Automating Client Operating System Installations
Perform an Unattended Installation
Create a Computer Image
Install a Computer Image |