Convergence Technologies Professional (CTP) Training Class

Lesson 1: Introduction to Data Networking

Networks Defined
Networking Evolution
Client/Server Model
Web-based Networking
Networking Categories and Topologies
Network Operating Systems

Lesson 2: Networking Protocols

The Need for Protocols
OSI Reference Model
Packets
OSI/RM Protocol Examples
Major Networking Protocols
TCP/IP
IPX/SPX, NetBEUI, AppleTalk
Choosing and Combining Protocols

Lesson 3: LANs and WANs

Basics of LANs and WANs
Local Area Networks (LANs)
Wide Area Networks (WANs)
Network Access Points (NAPs)
Common Network Components
Common Peripheral Ports
Transmission Media
Transmission Types
IEEE LAN Standards
Additional LAN Standards
WAN Standards
T-Carrier System
E-Carrier System
SONET/SDH

Lesson 4: TCP/IP Suite and Internet Addressing

Introduction to TCP/IP
Internet Protocols and RFCs
Routing and Port Numbers
Internet Address Classes
IP Addressing Rules
Reserved IP Addressing
Subnetworks and Custom Subnet Masks
IP Address Conservation and CIDR
Internet Protocol Version 6 (IPv6)

Lesson 5: TCP/IP Troubleshooting

TCP/IP Troubleshooting Tools
Useful Network Files
ICMP
General Network Commands
Name and Address Commands
Network Analyzers

Lesson 6: Telephony Essentials

Telephony Basics
Public Switched Telephone Network
The Last Mile and the Local Loop
The Central Office
Types and Switches
CO Connections
The Foreign Exchange Service
Private Branch Exchange
Cabling and Wiring
Service Wire Center
Main Distribution Frame
Call-Processing Steps

Lesson 7: Investigating the Local Loop

Inside the Demarcation Point
Getting to the Local Loop
Customers Inside Wire
Tip and Ring
On-Hook and Off-Hook Voltages
Phone Jacks

Lesson 8: Infrastructure Issues and Standards

Common Telephony Issues
The Network Equipment Building System
Additional Standards Bodies
Proper Cabling Procedures
Choosing the Proper Cable
Securing Equipment

Lesson 9: Troubleshooting

Troubleshooting Terms and Tools
Telephone Line Test Set (Butt Set)
End-to-End and Loopback Testing
Tone Generator and Probe
Multimeters and Line Testers
Troubleshooting Analog and Digital

Lesson 10: Analog and Digital Signaling

Signaling Categories
In-Band and Out-of-Band Signaling
Analog and Digital Signaling
Signaling System Seven
Connecting to the PBX
Computer Telephony Integration
CTI and Telephony Power Issues

Lesson 11: Convergence Industry Standards and Protocols Telephony Basics

Defining Convergence
Governing Organizations in Convergence Technologies
Institute of Electrical and Electronics Engineers (IEEE)
International Telecommunication Union (ITU)
Internet Engineering Task Force (IETF)
Electronic Industries Alliance (EIA)
Telecommunications Industry Association (TIA)
American National Standards Institute (ANSI)
Telcordia (formerly Bellcore)

Lesson 12: Voice-Over-IP Convergence

Introduction to VoIP
VoIP Dependencies
Quality of Service (QoS) Issues
QoS Technologies
Compressing Voice
Transmission Media
VoIP Software

Lesson 13: Network Convergence Signaling

Introduction to Network Convergence
Circuit-based vs. Convergence Calling
Convergence Signaling Protocols
H-Series Protocols
Session Initiation Protocol (SIP)
Media Gateway Control Protocol (MGCP)
Network Call Signaling (NCS)
Gatekeepers and Gateways