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Course ID: 16302
| Course Duration: 5 Days
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Course Dates:
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ITIL Practitioner: Agree and Define Management Training Class
Course ID: 16302
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ITIL Practitioner: Agree and Define Management Training Seminar
Learn the best practices for Service Level Management and Financial
Management.
In this course, you'll focus on implementing and managing the Agree and Define
processes and functions for achieving control and stability within an IT
infrastructure. You'll explore the processes of Service Level Management and
Financial Management with our experts in class, and you'll take home the
official Office of Government Commerce (OGC) book for future reference.
Please note: The ITIL Foundations certification is required to take the
Practitioner exam.
Global Knowledge is recognized by PMI?? as a Global REP.
You will earn 30 contact hours or PDUs upon completion of this course.
Certification:
Practitioner's Certificate in Agree and Define Management
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Agenda |
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Day 1
1. Theory
- Introductions
- Program Overview
- ITSM Concepts
2. Assignments
- Process Implementation Planning
- Critical Success Factors & Continuous Service Improvement
- Group Discussion
3. Homework
- Service Level Management Preparation
Days 2 & 3
4. Theory
- Review Day 1
- Service Level Management
- Manage, Organize & Optimize Configuration Management
5. Assignments
- Review Service Level Management Assessment Process, Activities,
Roles & Responsibilities
- Service Level Management Assessment - Part I
- Service Level Management Assessment - Part II
- Part II Discussions
- Service Level Management Assessment - Part III
- Part III Presentations
6. Homework
- Financial Management Assessment Preparation
Days 3 & 4
7. Theory
- Review Day 2
- Financial Management
- Manage, Organize & Optimize Financial Management
8. Assignments
- Review Financial Management Assessment Process, Activities, Roles
& Responsibilities
- Financial Management Assessment - Part I
- Financial Management Assessment - Part II
- Part II Discussions
- Financial Management Assessment - Part III
- Part III Presentations
9. Homework
- IPAD Assessment Preparation
Day 5
10. Theory
11. Assignments
- IPAD Practice Examination
12. Self Study
13. Exam
- ITIL Practitioner Agree and Define Management Certification Exam
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Audience |
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IT operations, technical, or IT management personnel requiring more
information about ITIL best practices. Anyone responsible for managing,
implementing, or consulting on ITIL processes within IT or in conjunction with
IT.
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Pre-requisites |
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- ITIL Foundation Certificate (required to take the Practitioner
exam)
- 2 years of work experience
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ITIL Practitioner: Agree and Define Management Training Course Dates and Locations
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Course ID: 16302
| Course Duration: 5 Days
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Locations: |
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