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Course ID: 16303
| Course Duration: 5 Days
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Course Dates:
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ITIL?? Practitioner: Release and Control Management Training Class
Course ID: 16303
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ITIL?? Practitioner: Release and Control Management Training Seminar
Learn how to implement, manage, and optimize the CRC processes in an organization.
In this course, you'll focus on the implementation and management of the
processes and functions involved in achieving control and stability within an IT
infrastructure, including effective Change and Release Management processes
based on an effective Configuration Management system. You will learn to
optimize quality of service by responding to the need for changes in a
controlled and time-effective manner, while keeping information about the
infrastructure up-to-date and relevant. Learn from our experts in class and take home the official OGC book for
future reference at work.
Global Knowledge is recognized by PMI?? as a Global REP.
You will earn 30 contact hours or PDUs upon completion of this course.
Please note: The ITIL Foundations certification is required to take the Practitioner exam.
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Agenda |
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Day 1
- Review FD knowledge
- Short explanation on ITIL training possibilities
- Exam specifications
- Theory on the importance of the combination of Configuration Management,
Change Management, and Release Management
- Practical assignment and reading the case study on the Pen Company
Day 2
- Theory of Configuration Management
- Practical assignment based on the case study of the Pen Company, regarding
Configuration Management (Practical Assignment 4: Review of the CMDB and
improvement of procedures)
Day 3
- Theory of Change Management
- Relationship of the Release and Control processes to other Service
Management processes
Day 4
- Theory of Release Management
- Practical assignment on Release Management based on a case study
Day 5
- Theory of the advantages of a combined approach to the processes
- Classroom session on practical assignment
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Audience |
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IT operations, technical, or IT management personnel requiring more
information about ITIL best practices. Anyone responsible for managing,
implementing, or consulting on ITIL processes within IT or in conjunction with
IT.
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Pre-requisites |
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- ITIL Foundation Certificate (required to take the Practitioner exam)
- 2 years of work experience
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ITIL?? Practitioner: Release and Control Management Training Course Dates and Locations
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Course ID: 16303
| Course Duration: 5 Days
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Locations: |
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