Career Training >> Information Technology Training >> ITIL Training >> ITIL?? Practitioner: Support and Restore Training Seminar
Course ID: 16304 | Course Duration: 5 Days
Course Dates: 
 
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ITIL?? Practitioner: Support and Restore Training Class

Course ID: 16304 		 
 
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ITIL?? Practitioner: Support and Restore Training Seminar

Effectively respond to incidents and problems while proactively preventing their occurrence.

This ITIL practitioner training course focuses on the ITIL processes of
Incident Management, Problem Management, and Service Desk functions. Learn to
optimize the quality of service by applying the ITIL best practices, and learn
to more effectively respond to incidents and problems as well as proactively
prevent their occurrence. Doing so enables you to organize an effective Service
Desk along with related Incident and Problem Management processes.

By using a number of practical case studies, you will learn how the Incident
Management, Problem Management Processes, and Service Desk functions can be
implemented effectively. Besides the key concepts of ITIL, you'll focus on the
preparation and implementation of procedures and instructions using the ITIL
Process Incident Management, Problem Management, and Service Desk functions in
practice. Learn from our experts in class and take home the official OGC book for
reference at work.


Global Knowledge is recognized by PMI?? as a Global REP.
You will earn 30 contact hours or PDUs upon completion of this course.

Please note: The ITIL Foundations certification is required to take the Practitioner exam. 		 
     
     
  Course Details  
     
     
  Agenda  
 

There is no outline for this class.

  
     
     
  Audience  
 

ITIL Foundation-Certified IT personnel who work within the scope of one or
more of the Support and Restore processes and who want to gain more experience
in managing, organizing, and optimizing these processes in their own
organization.


  
     
  Pre-requisites  
 

  • ITIL Foundation Certification (required to take the Practioner exam)

  • Experience in one of the three processes: Service Desk, Incident
    Management, or Problem Management

  • Re-read Foundation material specifically on the subject of the
    processes mentioned above

  
     
  Comments  
  For all course dates held in Canada, please add 5% GST to the course price. Canadian residents will need to add an additional 7% PST to the course price.  
     
     
 
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  ITIL?? Practitioner: Support and Restore Training Course Dates and Locations  
     
  Course ID: 16304 | Course Duration: 5 Days  
     
  Locations:  
     
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Start Date Price      Location/Event Details Register Online Request
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12/08/2008 $2,895.00    San Francisco, CA Register Online For The 12/08/2008 Event Request More Information   Register By Fax For The 12/08/2008 Event
12/08/2008 $2,895.00    Irving, TX Register Online For The 12/08/2008 Event Request More Information   Register By Fax For The 12/08/2008 Event
01/05/2009 $2,895.00    Atlanta, GA Register Online For The 01/05/2009 Event Request More Information   Register By Fax For The 01/05/2009 Event
01/19/2009 $2,895.00    Cary, NC Register Online For The 01/19/2009 Event Request More Information   Register By Fax For The 01/19/2009 Event
02/02/2009 $2,895.00    Santa Clara, CA Register Online For The 02/02/2009 Event Request More Information   Register By Fax For The 02/02/2009 Event
03/23/2009 $2,895.00    ARLINGTON, VA Register Online For The 03/23/2009 Event Request More Information   Register By Fax For The 03/23/2009 Event
03/30/2009 $2,895.00    MORRISTOWN, NJ Register Online For The 03/30/2009 Event Request More Information   Register By Fax For The 03/30/2009 Event
04/13/2009 $2,895.00    Irving, TX Register Online For The 04/13/2009 Event Request More Information   Register By Fax For The 04/13/2009 Event
05/04/2009 $2,895.00    Atlanta, GA Register Online For The 05/04/2009 Event Request More Information   Register By Fax For The 05/04/2009 Event
05/18/2009 $2,895.00    Cary, NC Register Online For The 05/18/2009 Event Request More Information   Register By Fax For The 05/18/2009 Event
06/08/2009 $2,895.00    Santa Clara, CA Register Online For The 06/08/2009 Event Request More Information   Register By Fax For The 06/08/2009 Event
06/15/2009 $2,895.00    New York, NY Register Online For The 06/15/2009 Event Request More Information   Register By Fax For The 06/15/2009 Event
06/22/2009 $2,895.00    ARLINGTON, VA Register Online For The 06/22/2009 Event Request More Information   Register By Fax For The 06/22/2009 Event
 
     
 
On-Site Training Bring this ITIL® Practitioner: Support and Restore training class in-house at your facility. Request More Information Request More Information On ITIL® Practitioner: Support and Restore
 
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