Microsoft Operations Framework Essentials Training Class

Microsoft Operations Framework Essentials Training Seminar

Overview:
This course is designed to expose students to the three key elements of the Microsoft Operations Framework, the MOF process, team models, and risk models and helps students to understand the purpose of MOF.

Who Should Attend:
This course is intended for IT operations professionals responsible for the planning and implementation of operations processes being applied to Microsoft technology.

At Course Completion:
After completing this course, students will be able to: - Describe the major challenges now facing IT operations, and the MOF approach to service management. - Describe ITIL and how MOF builds on it. - Describe the MOF Process Model, its four quadrants, and the mission of service for each quadrant. - Describe the MOF Team Model and the mission, key responsibilities, and needed staff competencies for each role cluster. - Describe the MOF Risk Management Discipline and how it is applied to operations.