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Excellence in Service - Advanced Training Class
Course ID: 5270
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Excellence in Service - Advanced Training Seminar
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Pre-requisites |
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Lesson 1: Unit 1 - Service standards
Top
Lesson 2: Topic A - Fundamentals of service standards
Understanding service standards
Creating effective standards
Establishing standards
Implementing standards
Lesson 3: Topic B - Monitoring service standards
Assessing the effectiveness of standards
Obtaining customer feedback
Correcting service problems
Lesson 4: Topic C - Management and service standards
Building and monitoring the service team
Creating an action plan
Establishing managerial standards
Identifying and overcoming service barriers
Lesson 5: Unit 2 - Service teams
Top
Lesson 6: Topic A - Teams as a service solution
Understanding customer service teams
Maintaining a customer service team
Lesson 7: Topic B - Employee selection
Choosing the right employees
Conducting an interview
Lesson 8: Topic C - Team training and empowerment
Implementing proper training
Empowering employees
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Excellence in Service - Advanced Training Course Dates and Locations
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Course ID: 5270
| Course Duration: 1 Day
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Locations: |
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