Excellence in Service - Basic Training Class

Excellence in Service - Basic Training Seminar

Overview:
Identify customer types, set customer expectations and maintain a positive attitude when working with customers.

At Course Completion:
After completing this course, students will know how to: - Distinguish the different types of customers, appreciate the importance of customer service, build rapport and communicate with customers, and respond to customers while exceeding their expectations. - Develop customer service skills, provide quality customer service, and solve customer service problems. - Understand customer dissatisfaction, work with customers who are either angry or upset, and reduce customer service stress. - Understand the importance of effective communication, identify the importance of interpersonal communication, provide quality service on the telephone, and compose effective e-mail messages.