ND310 Help Desk Support for IBM Lotus Notes 6 Training Class

Lesson 1: Introducing the Notes Infrastructure

Presenting the Notes Infrastructure
Introducing Domino Domains
Understanding the Impact of the Domino Directory
Identifying Directory Services
Introducing Domino Named Networks
Describing the Role of the Domino Server

Lesson 2: Managing Notes Ids

Storing Notes Ids
Handling User Passwords
Recovering IDs and Passwords
Troubleshooting Notes Ids

Lesson 3: Using Troubleshooting Resources

Gathering End User Information
Using the Notes Log
Using Notes Online Help

Lesson 4: Managing and Customizing the User Environment

Organizing the Notes Desktop
Managing the Notes Desktop
Managing Bookmarks
Creating a New Default Desktop
Customizing a User's Desktop Environment
Identifying the Notes Initialization File
Accommodating Multiple Users on a Single Workstation
Breaking Down a Notes Client
Browsing the Web from Notes
Troubleshooting the User Environment

Lesson 5: Introducing Domino Security

Identifying the Levels of Security
Certifying Users and Servers
Accessing Servers
Troubleshooting Server Security

Lesson 6: Managing Domino Databases

Applying Database Security
Defining Access Control Lists
Choosing a Database Template Update Option
Managing the Size of a Database
Archiving Database Documents
Troubleshooting Domino Databases

Lesson 7: Introducing Mail Routing

Defining Mail Routing
Identifying the Components of Mail Routing
Identifying Mail Delivery Problems
Troubleshooting Mail Routing Problems

Lesson 8: Troubleshooting Notes Mail

Managing the Personal Address Book
Securing Notes Mail
Setting User Preferences for Mail
Using the Out of Office Agent
Archiving Mail
Introducing Directory Catalogs
Setting Up for Internet Mail
Troubleshooting Notes Mail

Lesson 9: Setting Up and Supporting Remote Notes Users

Setting Up Users to Work Remotely
Identifying Methods of Connecting Users to Work Remotely
Troubleshooting Remote Notes User Connections

Lesson 10: Setting Up and Troubleshooting Replication

Creating a Replica Copy
Working with ACLs and Replication
Setting Encryption for a Replica
Using Replication SettingsSetting Replication Options
Scheduling Replication
Tracking Replication History
Resolving Replication Conflicts

Lesson 11: Supporting and Troubleshooting Calendaring and Scheduling

Setting Calendar Preferences
Using Alarms
Creating Repeating Calendar Entries
Adding Holidays to the Calendar
Printing the Calendar
Troubleshooting the Resource Reservations Database
Troubleshooting Group Scheduling
Checking the Group Calendar
Replicating Free Time