Design for Six Sigma- Transactional- From BMG Training Class

Course ID: 17441

Design for Six Sigma- Transactional- From BMG Training Seminar

BMG's Transactional DFSS program delivers a thorough education on the DMADV (Define-Measure-Analyze-Design-Verify) methodology and helps companies master a variety of techniques to better design processes in a transactional environment. Especially important is the "Design" phase of DMADV, where the class uses process modeling and simulation, queuing analysis and demand forecasting, followed by pilot studies. All of the topics covered are universally applicable to the design of operational, transactional and service processes.

BMG's DFSS training is built around the idea that "design" is a truly cross-functional undertaking, not simply the sole responsibility of the "process designer." While statistical design tools are an integral part of this course, the importance of VOC (Voice of the Customer), financial analysis and supplier selection are also emphasized.

BMG's DFSS instructors have extensive experience in leading, training and coaching DFSS teams from a wide variety of industries worldwide. All of our instructors are certified Master Black Belts with an average of five years experience leading successful Six Sigma projects within major corporations. This class is a fundamental component of BMG's comprehensive MBB Certification program and is highly recommended for MBB candidates.


	Agenda
	Day One Why Design Projects Fail Manufacturing vs. Transactional Processes DFSS Defined DFSS vs. DMAIC Integrating DFSS with Existing Design Methodologies DMADV Methodology Project Risk Analysis Design Project Financial Analysis Day Two Capturing the Voice of the Customer (VOC) Translating the VOC into Design Requirements Quality Function Deployment (QFD) Pugh's Method for Concept Selection Design Scorecards Day Three Business Process Simulation Exercise Process Design Roadmap Process Flow Elements Day Four Predicting Output Variability Service Operation Statistics Day Five Designing Resource and Inventory Policies to Manage Flow Variability Designing Capacity Policies to Manage Flow Variability Lean Process Design