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Course ID: 5755
| Course Duration: 2 Days
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Course Dates:
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Supporting Users Running Applications on a Microsoft Windows XP Operating System Training Class
Course ID: 5755
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Supporting Users Running Applications on a Microsoft Windows XP Operating System Training Seminar
Overview:
This is an introductory course designed to provide information on how to troubleshoot applications running on Microsoft Windows XP.
Who Should Attend:
This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.
At Course Completion:
After completing this course, students will be able to: - Configure and troubleshoot applications. - Set application compatibility settings. - Troubleshoot application installation problems. - Configure and troubleshoot e-mail account configurations. - Configure and troubleshoot Internet Explorer. - Configure and troubleshoot Outlook Express. - Configure the operating system to support applications. - Configure and troubleshoot file system access and file permission problems on multi-boot computers. - Resolve issues related to usability of applications. - Manage Microsoft Outlook?? data, including configuring, importing, and exporting data, and fixing corrupted data. - Resolve issues related to customizing Internet Explorer. - Resolve issues related to customizing Outlook Express. - Resolve issues related to customizing the operating system. - Configure and troubleshooting connectivity for applications. - Configure application security. - Identify and troubleshoot problems related to security permissions. - Answer end user questions related to application security settings.
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Agenda |
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Lesson 1: Introduction to Desktop Application Support
Overview of Desktop Application Support
Overview of the Windows System Architecture
Overview of Application Installation
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Lesson 2: Introduction to Troubleshooting
Troubleshooting MS-DOS-Based and Win16 Applications
Troubleshooting Win32 Applications
Troubleshooting Application Compatibility Issues Troubleshooting Security Issues Related to Applications
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Lesson 3: Supporting Microsoft Internet Explorer
Configuring General Settings
Configuring Security and Privacy Settings
Configuring Content Settings
Configuring Connectivity Settings
Configuring Program and Advanced Settings
Customizing Internet Explorer
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Lesson 4: Supporting Outlook Express
Configuring Outlook Express for Email
Managing Outlook Express Data
Configuring Outlook Express for Newsgroups
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Lesson 5: Supporting Microsoft Office
Introduction to Supporting Microsoft Office
Supporting Office Installation
Supporting an Upgrade
Managing Office Security and Recoverability
Managing Office Language Features
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Lesson 6: Supporting Microsoft Outlook
Configuring Outlook
Managing Outlook Data
Troubleshooting Outlook
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Pre-requisites |
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2261 Supporting Users Running the Microsoft Windows XP Operating System
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Supporting Users Running Applications on a Microsoft Windows XP Operating System Training Course Dates and Locations
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Course ID: 5755
| Course Duration: 2 Days
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Locations: |
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