Career Training >> Information Technology Training >> System Administration Training >> Supporting Users Running the Microsoft Windows XP Operating System Training Seminar
Course ID: 5754 | Course Duration: 3 Days
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Supporting Users Running the Microsoft Windows XP Operating System Training Class

Course ID: 5754 		 
 
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Supporting Users Running the Microsoft Windows XP Operating System Training Seminar

Overview:
In this course, students gain knowledge and skills needed to troubleshoot basic Microsoft Windows XP problems faced while running Microsoft Windows XP Professional in an Active Directory network, or Windows XP Home edition in a workgroup environment.

Who Should Attend:
This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.

At Course Completion:
After completing this course, students will be able to: Perform and troubleshoot an attended installation of the Windows XP operating system. Perform post installation configuration (user configuration, apply service packs, etc.). Answer end user questions related to upgrading from a previous version of Windows. Troubleshoot system startup and user logon problems. Monitor and analyze system performance. Monitor, manage, and troubleshoot access to files and folders. Troubleshoot connecting to local and network print devices. Configure and troubleshoot hardware devices and drivers. Configure and troubleshoot storage devices. Configure and troubleshoot display devices. Troubleshoot network protocols and services. Configure and troubleshoot Advanced Configuration and Power Interface (ACPI). Configure and troubleshoot input and output (I/O) devices. Configure support for multiple languages or multiple locations. Troubleshoot security settings and local security policy. Configure and troubleshoot local user and group accounts. Troubleshoot the TCP/IP protocol. Configure and troubleshoot Internet Connection Firewall (ICF) settings. Troubleshoot name resolution issues. Configure and troubleshoot remote connections. Configure and troubleshoot end user systems using remote Desktop and Remote Assistance.

 
     
     
  Course Details  
     
     
  Agenda  
 

Lesson 1: Introduction to Supporting Users

The Desktop Support Technician
The Windows Desktop Operating Systems
Tools for Troubleshooting Windows Desktop Operating Systems

Lesson 2: Resolving Installation Issues

Preparing for Installation
Preparing the Hard Disk for Installation
How the Installation Process Works
Troubleshooting an Attended Installation
Troubleshooting an Upgrade
Troubleshooting an Unattended Installation
Troubleshooting the Boot Process

Lesson 3: Resolving Desktop Management Issues

Troubleshooting Logon
Troubleshooting User Configuration
Troubleshooting Multilingual Configuration
Troubleshooting Security and Local Policy Settings
Troubleshooting System Performance
Resolving Desktop Management Issues

Lesson 4: Resolving File and Folder Issues

Managing Files and Folders
Troubleshooting Access to Files and Folders
Troubleshooting Access to Shared Files and Folders
Troubleshooting Access to Offline Files

Lesson 5: Resolving Hardware Issues

Managing Drivers Troubleshooting Storage Devices
Troubleshooting Display Devices
Troubleshooting Import and Output (I/O) Devices
Troubleshooting Advanced Configuration and Power Interface (ACPI)

Lesson 6: Resolving Print Issues

Installing Local and Network Printers
Troubleshooting Printer Drivers
Troubleshooting Printers and Print Jobs
Auditing Printers

Lesson 7: Resolving Network Connectivity Issues

Applying the OSI Model
Managing Computer Addressing
Managing Name Resolution
Troubleshooting Remote Connection Issues

Top
  
     
     
  Pre-requisites  
  This course requires working knowledge of TCP/IP.

Working knowledge of Microsoft Windows 2000 products

Working knowledge of Windows 2000

An understanding of Transmission Control Protocol/Internet Protocol (TCP/IP)

Experience using Office products such as Word or Excel.

A basic understanding of hardware components and their functions

Basic understanding of core operating system technologies including installation and configuration.

How to use command-line utilities to manage the operating system.

A basic understanding of technologies that are available for establishing Internet connectivity 		 
     
     
 
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  Supporting Users Running the Microsoft Windows XP Operating System Training Course Dates and Locations  
     
  Course ID: 5754 | Course Duration: 3 Days  
     
  Locations:  
     
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01/19/2009 $1,500.00    Green Bay, WI Register Online For The 01/19/2009 Event Request More Information   Register By Fax For The 01/19/2009 Event
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