Quality Management Training Class

Quality Management Training Seminar

Overview:
In this course, students will learn how to understand the quality management process and identify ways to improve the quality of your organizations product and/or service.

At Course Completion:
After completing this course, students will know how to: - Identify the concepts commonly associated with quality management, the role of management in implementing quality, the steps an organization should follow to incorporate improvements into daily management, the ways in which variation leads to loss, select characteristics of common causes of variation, and identify frequent sources of variation. Identify the relationship between quality and cost, identify the benefits of establishing quality requirements for products and services, identify management's responsibilities for achieving conformance, and identify the costs of customer dissatisfaction. - Identify the characteristics of a customer-oriented organization, the steps for becoming customer-oriented, the approaches to conduct customer research, the benefits of a customer-oriented organization, and the financial incentives for developing loyal customers. - Identify types of flow charts; create and analyze a flow chart, a check sheet, a histogram, and a run chart; and identify characteristics of a control chart. - Create a cause-and-effect diagram, identify the general categories that can be used as main causes on a cause-and-effect diagram, create a Pareto chart and analyze it, create a scatter diagram and interpret it, create an interrelationship diagram and identify causes. - Sequence and follow the steps for brainstorming, identify the purpose of affinity diagrams, construct activity network diagrams, and identify the benefits provided by knowing the critical path of a project. - Identify the goals management should achieve to prepare for leading business process improvement, and sequence the steps for planning improvements. - Identify the qualifications needed in a process manager, the responsibilities of a process manager, the steps for establishing a process improvement team, the responsibilities of process improvement team members, and use flow charts in business process improvement. - Identify the elements of a process that a process improvement team should understand, the characteristics of the quality management techniques used to streamline a process, and the aspects of a process that should be measured.