Apple Certified Help Desk Specialist Training Class

We provide thorough instructor-led training to ensure that you learn the fundamentals and earn your certification. You will emerge able to immediately apply your new knowledge in your career environment.

Course Materials:
We have an aggressive educational schedule that thoroughly covers all essential elements necessary to become certified as a Apple Certified Help Desk Specialist.

Course Materials:

While attending this blended-learning program, you will receive a robust set of course materials that caters to each of the primary individual learning-intake styles (auditory, visual, and kinesthetic-tactual) - critical for a successful accelerated learning experience.

In addition to daily lectures, labs and review sessions, the course will cover the following materials, in depth:

• The ability to navigate, configure, and troubleshoot Mac OS X operating system
• Basics on networking including Ethernet, wireless, VPN, 802.1x, Firewall, and Internet Sharing
• How to connect and use peripherals such as USB, FireWire, and Bluetooth
• Managing the User environment and login options
• How to add, configure, and manage printers

Days	Module Description		Exam
1	Installation, Users, File Systems, Permissions, Application Environments, Command-line Interface
2	Network Configuration and Troubleshooting, Accessing Network Services, Providing Network Services, Peripherals, Printing, Startup Sequence, Troubleshooting
3	Review session in the morning, test in the afternoon		9L0-401

Daily Educational Schedule:

Our daily schedule incorporates different modes of instruction and learning environments to ensure that students learn, retain, comprehend, and can apply knowledge critical to the ACHDS certification.

  *Daily timetable shown for illustration purposes only. Significant changes may be made to the schedule on a daily basis to ensure that the goals of the course are met.

This information has been provided as a helpful tool for candidates considering certification. Benefits of certification determined through studies do not guarantee any particular personal successes. We provide a guarantee of obtaining certification at the camp, but does not make any guarantees about personal successes or benefits of obtaining certification.

Candidates for the ACHDS certification are required to pass one exam: Mac OS X Support Essentials v10.4 Exam (9L0-401).

The exam covers a practical knowledge of the core functionality of Mac OS X 10.4 and the basics of managing Mac OS X client systems running Mac OS X version 10.4. The topics covered are:

Installation
This topic has 5 items, drawn randomly from the following objectives:

• Recognize computers that meet the minimum requirements to run Mac OS X v10.4
• Describe how to:
  • Perform erase, update, and archive installations on various hard drive configurations
  • Configure Mac OS X 10.4 using Setup Assistant
  • Locate and install updates from Apple using Software Update
• Identify how to troubleshoot installation issues and perform quick fixes

Users
This topic has 7 items, drawn randomly from the following objectives:

• Describe how to create, configure, and manage user accounts in Mac OS X 10.4
• Describe user account and password security issues
• Identify how to troubleshoot issues with user accounts

File Systems
This topic has 7 items, drawn randomly from the following objectives:

• Describe how to:
  • Manage the Mac OS X v10.4 file system
  • Format a hard drive in Mac OS X
  • Archive, compress, and encrypt files in Mac OS X v10.4
  • Securely delete files
• Recognize how the file system handles bundles, packages, and forked files
• Describe search paths, hidden folders, and system-related folders

Permissions
This topic has 5 items, drawn randomly from the following objectives:

• Describe how to:
  • Manage the Mac OS X v10.4 file system
  • Control access to applications and data files with file and folder permissions
  • Identify how to troubleshoot permissions issues

Application Environment
This topic has 4 items, drawn randomly from the following objectives:

• Describe how to:
  • Install, run and troubleshoot native Mac OS X applications
  • Run Java applets and JNLP applications
  • Use Activity Monitor to monitor applications' use of memory and processor

Command-Line Interface
This topic has 8 items, drawn randomly from the following objectives:

• Identify reasons to use the command-line, and ways to access the command-line interface
• Describe the syntax of command-line commands
• Describe how to:
  • Use the online manual to see the syntax and sample usage(s) for a command
  • Run commands to view hidden files and folders, and to manipulate files and file attributes

Network Configuration and Troubleshooting
This topic has 8 items, drawn randomly from the following objectives:

• Describe basic networking concepts and terms
• Identify how to:
  • Use Network preferences to configure Mac OS X to receive an IP address from a DHCP server, communicate with other computers on the same network, and access network services
  • Use Network Diagnostics, Network Utility, and Network preferences to troubleshoot networking issues

Accessing Network Services
This topic has 13 items, drawn randomly from the following objectives:

• Describe how service discovery is implemented in Mac OS X
• Describe how to:
  • Use Directory Access to configure Mac OS X to access network services via AppleTalk, SMB, SLP, NetInfo, and Bonjour
  • Use the Finder to mount remote AFP, SMB, FTP, and WebDAV volumes so that files can be transferred between the local system and the server volume
  • Use Directory Access to configure Mac OS X to authenticate users using an LDAP or Active Directory server
  • Troubleshoot a Mac OS X computer that is not able to access a directory service parent
  • Configure Mac OS X to use single sign on for network services

Providing Network Services
This topic has 7 items, drawn randomly from the following objectives:

• Identify how to:
  • Use Sharing preferences to enable file sharing, web sharind, and FTP services
  • Use Sharing preferences to configure a Mac OS X v10.4 computer so that remote clients can locate the workstation's shared volumes
  • Locate the files that correspond to the computer's main website, as well as the user's website
  • Turn on the firewall in the Sharing preferences, so that access through IP ports for inactive services is blocked
  • Enable remote connections via ssh
  • Perform quick fixes for the file sharing issues

Providing Network Services
This topic has 2 items, drawn randomly from the following objectives:

• Identify device classes or types used in Mac OS X v10.4 to categorize peripherals
• Identify the types of drivers used in Mac OS X v10.4 to communicate with peripherals
• Describe how to:
  • Use System Profiler to identify what USB and FireWire devices are connected to and recognized by the system
  • Use System Profiler to isolate and resolve a peripheral issue in Mac OS X v10.4
  • Perform basic troubleshooting of peripheral issues

Printing
This topic has 4 items, drawn randomly from the following objectives:

• Describe how to:
  • Connect a local printer so it will be recognized by the Printer Setup Utility, and applications can print to it
  • Use Printer Setup Utility to add a network printer or print server so that applications can print to it
  • Use Printer Setup Utility to troubleshoot printing issues, including printer sharing
  • Use System Preferences to configure Mac OS X v10.4 to receive faxes, and allow others to send faxes through your computer
  • Use the standard print dialog to send a fax from Mac OS X v10.4
  • Configure a printer connected to a computer running Mac OS X v10.4, so that it is shared with Windows computers
  • Install and troubleshoot a PDF Workflow solution
  • Print a Postscript file to a raster printer
  • Print and manage print jobs from the command line
• Describe the print flow

Setup Sequence
This topic has 1 item, drawn randomly from the following objectives:

• Identify the processes that run at system startup
• Identify the location of important files and scripts used by the startup sequence
• Identify the stages of the startup sequence and their corresponding visual or auditory cues
• Describe how to troubleshoot startup issues, including startup items and login items
• Identify the stages of logging out or shutting down

Troubleshooting
This topic has 3 items, drawn randomly from the following objectives:

• Describe how to:
  • Gather information about a computer problem and verify the problem
  • Use online tools such as AppleCare Knowledge Base and Apple Help to research a problem and its potential solution
  • Use the Apple General Troubleshooting Flowchart to troubleshoot Mac OS X v10.4 problems
• Identify Apple-provided and third-party resources for troubleshooting
• Describe the difference between quick fixes and other types of fixes
• Identify how to troubleshoot top Mac OS X issues
• Describe how to perform a Knowledge Base search to identify known issues

Some of the information on this page has been drawn from Apple's?? website: www.apple.com .

Training Camp offers the highest quality technical education in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their educational objectives.

Our Apple Certified Help Desk Specialist (ACHDS) Certification includes:

• Intensive Hands-on Training Utilizing our (Lecture | Lab | Review)??? Delivery.
• Comprehensive Study Materials and Pre-Class Mentoring, Program Courseware and Self-Testing Software.
• Deluxe Package of Three (3) Days of Hotel Accommodations, Breakfast and Lunch, Unlimited Beverages, Snacks, and Freshly-brewed Coffee.
• 24-Hour Classroom, Lab and Instructor Access.
• Examination Passing Policy.

Training Camp has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Our expert instructors teach to accommodate every student's learning needs through individualized instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, question and answer drills, and friendly competitions between concurrently running classes.

Students will have 24-hour access to quality personal workstations, audiovisual equipment, supplies, and lab equipment.

Examination Passing Policy. Should a student complete a Training Camp Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodation and vendor exam fees.