Course Description
This exclusive course focuses on adding phones and users in an environment that is similar to what you will see in your own system, including:
Cisco Unified Communications Manager (CUCM) v7, v8, and v9
Unity Connection v8 and v9
Client devices
You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP Phones, while configuring users and associating them with phones. You will learn to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. You'll also learn to configure voice mail accounts for users, build a voice mail menu system, and manage licenses using Enterprise License Manager with Cisco UC v9.1.
You will gain a basic understanding of route patterns that are used for dialing and Class of Service, which is used to control who can dial where, such as internal, local, long distance, and so forth.
What You'll Learn
- Basic CUCM architecture and terminology
- How the CUCM administrative and user GUIs work
- Device pools and other common elements of phone configuration
- Add and delete phones manually and using auto registration
- Use the BAT tool to add phones and users and to change configurations
- Add users, assign them capabilities, and associate them with phones
- Configure phone features: shared lines, call park, DND, Music on Hold, and phone services
- Configure phones for Class of Service using the line/device approach
- The NANP
- Configure phones for voice mail
- Enable video
- Investigate CDR and billing using third-party software called OfficeWatch
- Components of the Cisco Unity and Unity Connection systems and how they integrate into a unified messaging system
- Configure Cisco Unity Connection users
- Deploy and use the Greetings and Broadcast administration tools
- Configure Cisco Unity Connection Voice Mail Menu System using call and interview handlers (i.e., build an Audiotext application)
Who Needs to Attend
This entry-level course is designed for administrators who need an understanding of Cisco UC networks. Engineers, network architects, and integrators with overall responsibility for Cisco UC networks can also benefit from this course, especially when taken in combination with more advanced courses such as ACUCW2.
Prerequisites
For this basic course, familiarity with relevant technologies and an understanding of router configuration is not needed.
Why Global Knowledge?
No other training partner offers a course like ACUCW1, which is designed to address the needs of entry-level administrators in North America.
Prerequisite knowledge or router-configuration experience is not required.
Labs are based on a preconfigured network with the focus on user and phone moves, adds, changes, and simple feature configuration. For Unity Connection, the focus is on subscriber administration and building and maintaining the voice mail menu.
Entry-level administrators do not configure routers, so no router configuration is included in the class.
Accompanying follow-on course provides an excellent track for career development.
The Global Knowledge ACUCW1 lab environment offers a unique, real-world environment for learning how to administer IP telephony, video, and voice mail. The ACUCW1 class focuses on entry-level administration, offering you a preconfigured environment that has:
All necessary services installed and the system setup preconfigured
A complete dial plan that uses a SIP trunk to access a simulated PSTN
A complete Class of Service deployment that uses the line/device approach
Unity Connection servers that provide voice mail capabilities
The lab environment features a fully configured cluster with HQ, Branch A, and Branch B sites. A complete dial plan, including Class of Service, is deployed using the most recent CUCM features supporting simpler dial plan configuration. Our Unified Communications (UC) courses provide a simulated PSTN, enabling you to gain an understanding of the North American Numbering Plan (NANP) and the concepts associated with a variable-length on-net dial plan supporting multiple sites with overlapping extensions. In this class, the dial plan is preconfigured and allows you to apply Class of Service to phones and lines and to test calling to 3-digit, 7-digit, 10-digit, 11-digit, and international route patterns.
Deploy CUCM 9.1
Work with three IP phones and Cisco IP Communicator per student pod
Two internal 7965 phones and an IP Communicator
One test phone allowing students to test outcalling to the PSTN and incoming
Work with a real dial plan including:
911
3-digit service codes: 411, 511, etc.
7-digit local numbers: 555-1901
10-digit local numbers: 416-777-1901
11-digit long distance numbers: 1-733-802-1901
International numbers: 011441901
Our next-generation Cisco UC platform combines the Cisco Unified Computing System (UCS) with a VMware DRS cluster, distributing the load for individual classrooms across 16 UCS B-Series blades provisioned with 1.6 TB of RAM. You will access and control your environment using the vSphere client in the same way you would in a production environment. Taking advantage of the improved performance of the UCS environment, we can deploy additional capabilities while improving classroom performance. Our new UC on UCS lab environment provides enhanced and exclusive labs that you won't find with any other training provider, including:
VMware exploration lab in which you'll learn the basics of managing your virtual apps
UC 9.1.1a licensing
Agenda
1. Introduction to Cisco Unified Communications Manager (CUCM)
- Exploring IP Telephony
- Understanding Cisco Unified Communications Manager Architecture
- Supporting Cisco Unified IP Phones
- Understanding Cisco Unified Communications Manager Administration Options
2. Configuring Users and Phones
- Managing User Accounts in CUCM
- Exploring Phone Registration and Cisco Unified IP Phones
- Implementing IP Phones
- Remote Monitoring and Troubleshooting Phones
3. CUCM Dial Plan and Calling Privileges
- Configuring Cisco Unified Communications Manager Call-Routing Components
- Defining Class of Control
- Using Class of Control Features
4. Configuring CUCM Applications and Features
- Implementing Media Resources in Cisco Unified Communications Manager
- Cisco Unified Communications Manager User Features
- Cisco Unified Communications Manager User Web Pages
- Cisco Unified Communications Manager Call Detail Records and Billing
- Configuring Voice Mail
5. Unity Connection
- Understanding Cisco Unity Connection
- Examining Integration
6. Unity Connection General Setup
- Examining Deployment Models
- Integrating Cisco Unity Connection
7. Unity Connection Subscriber Setup
- Managing Class of Service
- Managing Individual Users
8. Unity Connection: Managing System Settings
Labs
Lab 1: Topology and Deployment
Lab 2: Exclusive - VMware Exploration (Optional)
Lab 3: Exclusive - CUCM/CUC v9.1.1a License Setup
Lab 4: Users: End Users
Lab 5: Enhanced - Users: Application Users
Lab 6: Users: BAT
Lab 7: Exclusive - Investigate HQ Common Configuration
Lab 8: Manual Phone Configuration
Lab 9: Phone Auto Configuration
Lab 10: Phone Configuration CIPC
Lab 11: Phone Basic Features
Lab 12: Phones: BAT
Lab 13: Exclusive - Dial Plan Exploration Lab
Lab 14: Exclusive - Line/Device Class of Service: Discovery
Lab 15: Exclusive - Phones - Branch A
Lab 16: Exclusive - Troubleshooting MACs (Optional)
Lab 17: MOH and Conferencing
Lab 18: Enhanced - Users Features1: Softkeys and DND
Lab 19: Users Features 2: Call Park and Pickup
Lab 20: Enhanced - Users Features 3: Shared Lines and Barge
Lab 21: Users Features 4: Users Options Web Pages and IP Phone Services
Lab 22: Enhanced - Load Voice Mail Integrations and License CUC
Lab 23: Enhanced - Configure Phones for Voice Mail
Lab 24: Unity Connection Voice Mail Integration
Lab 25: System Settings
Lab 26: System Schedule
Lab 27: Enhanced - Class of Service and Roles
Lab 28: Adding Subscribers/Users
Lab 29: Personal Communications Assistant
Lab 30: Unity Connection Opening Greeting
Lab 31: Enhanced - Interview and Call Handlers
Lab 32: Exclusive - Greetings and Broadcast Administrators
Audience
This entry-level course is designed for administrators who need an understanding
of Cisco Unified Communications networks. Engineers, network architects, and
integrators with overall responsibility for Cisco Unified Communications
networks can also benefit from this course, especially when taken in combination
with more advanced courses such as ACUCW2.