Course Description
Learn to install and configure Contact Center Manager Server, Contact Center Manager Administration, and Communication Control Toolkit for a SIP environment in this course. You will also learn to install the License Manager, Server Utility, Avaya Media Server, Security Framework, Orchestration Designer, Agent Desktop Displays, and user client software. You will learn how to configure Microsoft Windows 2008 to support the contact center servers, and you will get an introduction to the Media Application Server, High Availability, and other deployment enhancements. You will also learn basic maintenance tasks, including backup and restore options. In this course, you will learn Avaya Aura Contact Center deployment in SIP and AML environments for connectivity with CS 1000 and Avaya Aura SIP platforms.
Agenda
1. AACC SIP-Enabled Contact Center Overview
2. Installing the Contact Center Manager Server
3. Adding and Configuring Contact Center Manager Administration
4. Installing and Commissioning Communication Control Toolkit Software and Avaya
Aura® Agent Desktop
5. Configuring AACC for Basic Call, including OD Overview
6. Configuring the Avaya Media Server
7. Installing and Configuring Client Software
8. Configuring CCMA Resources and Agent Greeting
9. Performing a Migration
10. Backing Up and Restoring Data
11. AACC High Availability
Audience
- Experience with Microsoft Windows Server installation, configuration,
and administration
- Experience configuring and troubleshooting PCs and components of TCP/IP
- Ability to diagnose and isolate faults in LAN cabling and