Course Description
Learn How To:
Integrate project quality management into the entire project life cycle
Use five steps to plan effectively for project quality management
Use five steps to assess and improve your organization’s current quality capabilities to ensure that projects will meet specified quality standards
Ensure customer satisfaction by monitoring results using project quality control tools
Apply project quality management tools and techniques to “real world” project management situations
Quality for Project Managers applies quality principles to project management itself, as well as to the products and services resulting from projects. It brings to the forefront the essentials of project quality management and its vital link to business success, with a focus on the tools and essentials of effective quality management that work for your organization, regardless of your industry. The course shows you how to integrate quality management concepts with project management program to support your business success.
You’ll learn about the philosophy and principles of quality management and learn how to translate these concepts into specific actions that are key to successful project quality efforts. The course presents a five-step model for successfully planning project quality, a five-step model for effectively assuring project quality and a quality-control toolkit, all of which you can immediately apply to your work environment. With a strong emphasis on exercises, this course gives you the opportunity to apply quality strategies and skills to real-world scenarios. You will practice concepts, tools and techniques using modularized case studies that require immediate and direct application of skills learned.
The strategies of quality management and continuous improvement dovetail with project management concepts to increase your control over objectives, work and performance. Master these proven methods and discover how quality greatly contributes to and enhances project success.
Agenda
Managing Project Quality
What is quality?
Quality and the triple constraint
What is project quality management?
The evolution of quality
How it fits into the project life cycle
The evolution of quality
Systems thinking
The cost of quality
Formal quality systems
Planning Project Quality
What is quality planning (QP)?
QP inputs and tools and techniques
Stakeholders and customers
Types
Importance of identification
Prioritization
Project quality requirements
Identifying requirements
Sources of requirements
Common characteristics of quality requirements
Prioritizing project quality requirements
Project quality standards
SMART quality standards
Benchmarking
Quality function deployment (QFD)
QP outputs
Assuring Project Quality
What is quality assurance (QA)?
QA inputs and tools and techniques
Developing QA activities
Investigating QA capabilities
Gap analysis
Flowchart
SWOT analysis
Process improvement
QA activities and the project quality management plan
Quality audits
Quality path vs. critical path
QA and change control
QA outputs
Controlling Project Quality
What is quality control (QC)?
Major questions of QP, QA and QC
QC inputs and tools and techniques
The voice of the customer and the voice of the process
“Good enough” approach
Taguchi’s loss function
Quantum innovation vs. continuous improvement
Plan-do-check-act (PDCA) cycle
Basic quality control toolkit
Check sheets
Histograms
Pareto charts
Flowcharts
Cause-and-effect diagrams
Interrelationship digraphs
Scatter diagrams
Run charts
Control charts
Comments
Field of StudyManagement Advisory ServicesAce RecommendationsUndergraduate 2 credit hoursCourse CPE27Course PDUs22.5Course CEUs2.3E-training PDUs22.5