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Description

The world of business is increasingly becoming centered about the interaction of different teams, both within and outside the organization. The success of a team within a company is often directly linked to the ability of a manager to lead and manage the team effectively. In order to perform the job well, the manager must understand the different roles of everyone involved in the team, and be trained in developing the capabilities of all team members and addressing issues as soon as they surface. This course will help you gain an understanding of the basic fundamentals of becoming an effective manager for your team.



Objectives

Upon successful completion of this course, students will be able to: • determine the roles that a manager must fill on a team, and explore the key areas of personal development. • discover how to detect silent messages through body language and other means of nonverbal communication. You will also bolster your listening skills through active listening. • discover ways of identifying problems, prioritizing problems, and implementing solutions effectively. • empower your workgroup through delegation and coaching. • discover the stages of team development and examine the need for regular team meetings.

Prerequisites

There are no prerequisites for this course.

Outline

Lesson 1: Developing as a Manager Topic 1A: The Role of an Effective Manager Topic 1B: Personal Skills Development Lesson 2: Communicating Successfully Topic 2A: Speak Without Talking Topic 2B: Manage Better By Listening Topic 2C: Assert to Achieve Lesson 3: Creating Successful Solutions Topic 3A: Identify the Core Problem Topic 3B: Solve Problems Creatively Topic 3C: Implement Solutions Decisively Lesson 4: Empowering Your Workgroup Topic 4A: Delegate For Results Topic 4B: Coach for Achievement Topic 4C: Evaluate Staff Performance Lesson 5: Cultivating Great Teams Topic 5A: Create an Invincible Team Topic 5B: Inspire Team Success Topic 5C: Team Briefings for Success Topic 5D: Resolve Conflicts Positively Appendix A: Project Roles Appendix B: Updated Team Appendix C: Delegating for Results—Task List Appendix D: Email Conflict

Cancellations:

Standard and Professional Desktop Application & Professional Development classes may be cancelled or rescheduled by the client at least four (4) business days in advance without penalty. A full credit (no refunds) will be applied to future training on all cancelled classes that meet the above-stated criteria. A cancellation fee equal to the course fee will be incurred if a student provides less than 4 days’ notice for any Standard or Professional Desktop Applications, or Professional Development Skills class cancellations. Technical courses or Private classes may be cancelled or rescheduled (no refunds) greater than two weeks in advance without charge. The client is responsible for 50% of the class fee if a technical or private class is canceled or rescheduled within two weeks of the class date, and full price if the course is canceled or rescheduled within one week of the class date.

  • Lesson 1: Developing as a Manager
    • Topic 1A: The Role of an Effective Manager
    • Topic 1B: Personal Skills Development
  • Lesson 2: Communicating Successfully
    • Topic 2A: Speak Without Talking
    • Topic 2B: Manage Better By Listening
    • Topic 2C: Assert to Achieve
  • Lesson 3: Creating Successful Solutions
    • Topic 3A: Identify the Core Problem
    • Topic 3B: Solve Problems Creatively
    • Topic 3C: Implement Solutions Decisively
  • Lesson 4: Empowering Your Workgroup
    • Topic 4A: Delegate For Results
    • Topic 4B: Coach for Achievement
    • Topic 4C: Evaluate Staff Performance
  • Lesson 5: Cultivating Great Teams
    • Topic 5A: Create an Invincible Team
    • Topic 5B: Inspire Team Success
    • Topic 5C: Team Briefings for Success
    • Topic 5D: Resolve Conflicts Positively
  • Appendix A: Project Roles
  • Appendix B: Updated Team
  • Appendix C: Delegating for Results—Task List
  • Appendix D: Email Conflict 
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Virtual Live11/20/2017 9:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>1 day495.001877415
FL Fort Lauderdale11/20/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>1 day495.001876735
FL Miami12/6/2017 9:00:00 AM<span class="course-type type-c" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'ILT')" onmouseout="clearHoverInfo()">C</span>1 day495.001876736
Virtual Live12/6/2017 9:00:00 AM<span class="course-type type-v" style="cursor:default;word-wrap:normal;display:inline-block;" onmouseover="showHoverInfo(this, 'ProductTypeDescription' ,'VILT')" onmouseout="clearHoverInfo()">V</span>1 day495.001877414
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