Course Description
In this course, students will learn how to identify performance management and understand the importance of creating a performance management plan.
After completing this course, students will know how to:- Identify performance management and its common pitfalls, understand the importance of creating a performance management plan and the steps to establish the plan, and identify the process of discussing job description. Identify the steps to conduct an effective performance-planning meeting, the process of providing feedback, and types of coaching and document coaching and feedback efforts.- Understand the performance appraisal process, identify and gather appraisal material, prepare for an appraisal discussion, lead employees in an appraisal discussion, respond to defensive employees, and resolve conflict in an appraisal discussion.- Identify legal appraisals and responsibilities in relation to laws enforced by the EEOC, risks of legal challenges, and the importance of maintaining positive communication.- Plan performance improvements, handle performance problems, use effective communication to solve performance problems, conduct status meetings, and maintain documentation of ongoing communication.
Agenda
Understand performance management
- Performance management
- Understanding performance management
- Performance management plan
- Understanding performance management plan
- Identifying performance expectations
- Job description
- Discussing the job description
Performance-planning meeting
- Understand performance-planning meeting
- Opening a meeting
- Creating performance goals
- Understanding performance planning
- Process for providing feedback
- Providing feedback
- Coaching employees
- Documenting feedback and coaching effort
Appraising employee's performance
- Performance appraisal process
- Understanding the performance appraisal process
- Gather appraisal materials
- Gathering appraisal materials
- Understanding self-evaluation
- Gathering feedback and writing the performance appraisal
- Prepare for an appraisal discussion
- Preparing for appraisal discussion
- Preparing employees for appraisal discussion
- Leading an appraisal discussion
- Identifying steps to lead an appraisal discussion
- Respond to and resolve conflict
- Identifying guidelines to improve listening skills
- Understanding types of communication to avoid
- Resolving conflict in an appraisal discussion
Legal appraisal
- EEO laws
- Identifying responsibilities in relation to laws enforced by the EEOC
- Risks of legal challenge
- Maintaining positive communication
Performance improvements
- Plan performance improvements
- Handling performance problems
- Determining the cause
- Identifying how communication helps solve performance problems
- Encouraging communication
- Conducting status meetings
- Conducting a meeting
- Maintaining documentation
- Documenting ongoing communication
Comments
Virtual Managing Performance Online Live training option
Imagine an industry-leading classroom training experience from wherever you have access to the Internet.
The Virtual Online Live events listed here gives you an effective and proven online virtual learning experience with the freedom to attend virtually from anywhere.
There is also an option of experiencing Online Live from one of the many national partner centers where a computer and headset will be provided for you.
This rich and engaging virtual classroom environment lets you conveniently interact with instructors and other students.
You will hear and see your instructor as they teach the course and answer your questions via voice or text.
Choose the online live virtual training option and you can access the recorded version even after the class has finished.
The onDemand labs give you access to the same client and server technologies covered in class so you can test, apply and hone your skills by accessing the labs before and even after the class.
Technical Requirements: a computer or laptop with a modern browser and high speed internet access along with one or two monitors.