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The Property Technical Certification I is a 100% online assessment-based technical certificate program for the property claims industry.

The PTC I provides online coursework and training to learners to build their property technical knowledge, skills, and competencies, standardizing the knowledge required to properly estimate property claims.

The PTC (comprised of PTC I, II, and III) leads to adjuster development and recognition as well as improved job performance by:
  • Increasing the hiring of properly trained property technical adjusters and qualified catastrophe technicians.
  • Standardizing the required knowledge for handling property claims.
  • Providing recruiters and vendor managers with insight into the technical capability of prospective employees and contractors.
  • Improving the professionalism of property technical claim handling.
  • Improving estimate accuracy, and intra-industry relations between service providor and adjuster.
Enrollment in the PTC I is available now. The PTC II and III are scheduled to become available in the Winter of 2011 and Summer of 2012 respectively.


The Property Technical Certification I - Core Property Program will elevate your credibility within the claims industry. Demonstrate to existing and prospective employers that you have a high-level technical skill set. It is comprised of the following 12 online modules:

1. Cause & Origin:
This course discusses the cause and the origin of loss, which is the most important factor in any claim investigation. Cause and origin study requires the adjuster to determine the time and place of the loss being investigated, including learning how the damage developed or advanced.

While cause and origin study is often referenced in relation to detection and countering of suspected fraud or arson, this covers only a very small part of why such verification is required. In the vast majority of cases, cause and origin determination is required for determining perils involved, thus being a major deciding factor in the coverage of a loss.

Objectives:
  • Find and identify all of the hazards that combined to create the peril that caused the damage.
  • Determine place, time and peril of the loss and relate it to the policy coverage involved.
  • Relate cause and origin to subrogation potential and perservation of evidence.
  • Recognize when a professional expert is required to assist in verification of the cause or origin of a loss.
2. Claim Documentation:
This two module course will take the adjuster through a detailed look and outline of proper file documentation and the file disposition and legal ramifications to improper documentation.

It also covers basic business letter writing format and form and legal document and letter necessity and function in the claim file. Also discussed are the benefits and hazards present in the use of electronic and telephone communication in file handling.

Objectives:
  • Utilize the basic rules of business letters, including official notices.
  • Recognize the benefits and hazards of telephonic and electronic communication.
  • Classify good versus poor file documentation, outline requirements for proper file documentation and explain why.
  • Indicate when critical legal letters and documents are required in a claim file.
3. Insurance Ethics:
This course fulfills the state requirements for an Ethics course. This first of three modules deals with the basics of ethics as applicable to the insurance profession, stressing various characteristics of behavior that makes ethics the highest standard vs. law, which is the minimum standard.

We then examine the need for insurance regulation, the applicability of state or federal insurance law, and the unfair claims settlement practices acts and other deceptive trade practice acts.

The final module focuses on the "good faith" nature of the insurance relationship between the insured and the insurer, and discusses how insurers can become involved in "bad faith" litigation and its adverse results.

Objectives:
  • Detail the elements of insurance ethics, including its philosophical basis.
  • Explain the difference between absolute ethics and situational ethics.
  • Describe insurance as a professional vocation, and the standards thus required.
  • Identify the definitions of different types of “faith”: good, bad and otherwise.
  • Explain the role of insurance throughout history.
4. Insurance Fraud:
This module is intended to introduce adjusters to insurance fraud factors in order to increase awareness of fraud and what to do when it occurs. The course includes discussion of various types of insurance fraud, state fraud laws, other agencies that deal with fraud and the numerous indicators of possible fraud.

This course will also advise what actions are required by adjusters when potential fraud is suspected and how to conduct or utilize field investigation of a potentially fraudulent situation.

Objectives:
  • State the various types of insurance fraud and give examples of each.
  • Indicate state fraud laws and other agencies that deal with fraud.
  • Recognize indicators of possible fraud and indicate the actions required by adjusters when potential fraud is evidenced.
  • Explain how to utilize field investigation of a potentially fraudulent situation.
5. Introduction to Fire Losses:
The learning modules contained in the Introduction to Fire Losses course will guide the learner from the process of initially scoping fire damage, through discussions on the effects of smoke and fire on various structural materials and contents, to a detailed study of determining which materials can and should be deodorized and restored, and which should be replaced.

Upon completion, the learner will be comfortable working effectively with fire and smoke restoration experts.

Objectives:
  • Explain the process used by the adjuster to scope a smoke and/or fire loss.
  • Describe the effects of smoke and fire on different kinds of material.
  • Detail the roles of the adjuster and the smoke and fire restoration expert in the fire loss adjustment process.
  • Explain the processes and equipment used in smoke and fire restoration.
6. Introduction to Property Claims:
This three module course will introduce the elements of property insurance and claims. The first module will give a brief history of insurance, risk management and benefits of insurance to society, as well as the elements of insurer profitability, such as combined ratio.

The second module explains in detail general contract principles, types of property policies, elements of negligence, and the difference between first and third party claims.

The final module relates the principle of indemnity and the role of the claim department in the claim settlement process.

Objectives:
  • Explain the history of insurance, the various methods available for dealing with risk, and the benefits of insurance to society.
  • Describe the Law of Large Numbers and the elements that go into insurer profitability.
  • Recognize general contract principles and how they apply in an insurance contract.
  • Describe the elements of negligence, t
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